Charter Communications

  www.charter.com
  www.charter.com
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Charter Communications Reviews

Updated 16 September 2014
Updated 16 September 2014
394 Reviews
3.1
394 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
155 Ratings

Review Highlights

Pros
  • The best thing about working for Charter is the full time pay with benefits that include free cable services (in 41 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 35 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 25 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Charter is a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Installer  in  Smyrna, GA (US)
    Current Employee - Broadband Installer in Smyrna, GA (US)

    I have been working at Charter Communications full-time for less than a year

    Pros

    Work van and gas card, own tools, and room for advancement

    Cons

    weather condition, ladder use if you are afraid of heights, and dealing with customers with dirty homes

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone & Internet Repair Tier I  in  Town and Country, MO (US)
    Former Employee - Telephone & Internet Repair Tier I in Town and Country, MO (US)

    I worked at Charter Communications full-time for more than a year

    Pros

    4 days on 3 consecutive days off was a nice schedule.

    Cons

    Too many people touching accounts and lying on you at every turn.

    Advice to ManagementAdvice

    no comment

    Recommends
    Negative Outlook
    Disapproves of CEO
  3.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Flint, MI (US)
    Former Employee - Account Executive in Flint, MI (US)

    I worked at Charter Communications full-time for more than 3 years

    Pros

    Great training, benefits, great hours selling media, great products to promote that really make a difference for the clients You can feel good about selling a quality product.

    Cons

    Became so 'corporate'... adding 20% to your goals year after year makes it very difficult for an established rep to squeeze more each year, all the while adding more & more meetings each week. They were effectively reducing your sales time by 20-30 percent each year with weekly meetings & goofy corporate things then asking you to do 20% more... nearly impossible toward the end even for the most successful reps. It was very frustrating.

    Advice to ManagementAdvice

    Micromanaging a successful and established sales force is a mistake.. The more you put us under a thumb the worse the morale was and the worse we all did. Original manager didn't freak out if we 'flexed' our schedule 30 minutes later and I always ended up putting in WAY more than 40 hours because i loved the job, freedom & responsibility, Once a manager started pointing at the clock at 8:02 am, I started leaving at EXACTLY 5 pm and you got exactly 40 hours from me. It's either an hourly job or a professional job that is performance based not scrutinized by how many hours you work. You don't get it both ways in my opinion,. You either have self motivated successful sales team or you have children you must micromanage, ONE of those groups will exceed your expectations by MILES... and we always did. .

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Making the big cable companies take notice

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    Changing the way cable does business

    Cons

    Still stuck with techs that don't care

    Advice to ManagementAdvice

    Quit changing comp plans three times a year.

  6.  

    One of best places to work in Saint Louis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Bridgeton, MO (US)
    Current Employee - Customer Service Representative in Bridgeton, MO (US)

    I have been working at Charter Communications full-time for less than a year

    Pros

    Professional environment, easy access to immediate supervisors, fair wages, and benefits.

    Cons

    Trying to move up asap

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Terrible company to work for

    Current Employee - Sales Representative  in  Town and Country, MO (US)
    Current Employee - Sales Representative in Town and Country, MO (US)

    I have been working at Charter Communications full-time for less than a year

    Pros

    Decent money to be made in sales. They offer good benefits including free cable and internet services. Overtime is freely available most of the time.

    Cons

    Was unfairly fired for not following "call flow" without warning nor proof of actual violation. I demanded to hear calls of what they were claiming I did wrong (not pitching "triple play gold" on every call) since I know that it wasn't true. They summarily refused and fired me on the spot. I was still in training, in what they call "nesting", and was out performing most of the tenured employees. Was never given a true clear reason why I was really fired.

    Advice to ManagementAdvice

    Consider a more transparent training process

  8.  

    On the Grind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Representative I, Internet/Phone Repair  in  Bridgeton, MO (US)
    Current Employee - Representative I, Internet/Phone Repair in Bridgeton, MO (US)

    I have been working at Charter Communications full-time for less than a year

    Pros

    Free, or heavily discounted services

    The game room is full of fun, if you have the time

    Benefits package is above average

    For the most part, everyone seems friendly

    Cons

    Double standards. Rules seem to only apply to certain people

    Being told one thing from someone, then told something completely different from the first person

    Upper management drinks the Kool-Aid by the jug

    Easy to get burnt out

    Advice to ManagementAdvice

    Loosen up your rules and restrictions. We are in a call center, there is hardly a need to wear a suit and tie. Also, hold your supervisors and managers more accountable. Just because they worked here for 6 months longer than most reps doesn't mean they know everything.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Call center environment so you're stuck at your desk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Video Repair  in  Worcester, MA (US)
    Current Employee - Customer Service Representative Video Repair in Worcester, MA (US)

    I have been working at Charter Communications full-time for more than 10 years

    Pros

    You get free cable, internet and phone service. The benefits are pretty good but have changed a lot over the years. Good 401k contributions. Good training program.

    Cons

    Local management is too "clicky", making it hard to advance. Some of the performance metrics are counter-productive. The company often causes problems with the equipment in customer's homes which cause a huge headache for employees on the front line and in the field. If you try to switch departments, the salary changes and you can't do a lateral move. The last few interviews I had were a huge pay-cut so moving around to gain experience is not economically sensible.

    Advice to ManagementAdvice

    Advice to management would be to lighten up on the scripting of the calls. It's hard enough to talk all day, but to say "Thank you for calling Charter Communications, my name is ___. At the end of this call you will be given the opportunity to provide feedback on my performance. How may I assist you today?" 50 times a day is exhausting! Especially since the robot ALREADY says it before you answer!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Need fewer Upper level Managers, more frontline employees and better communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transport & Capacity Eng I  in  Denver, CO (US)
    Current Employee - Transport & Capacity Eng I in Denver, CO (US)

    I have been working at Charter Communications full-time for more than a year

    Pros

    Growing company with opportunities to learn the business and move forward on your carrier path if you are willing to apply yourself. Many great individuals on our team and in the company that make it a fun place to work with friendly people.

    Cons

    Too many VP's and upper management that sometime create a mixed message being sent to the frontline employees from upper management. Very little direction or communication from our VP and Director level. Not sure what is going on with our organization sometimes and do not feel that the work I do is valued by my Director and VP. No recognition when we save the company money or when we complete work on a project ahead of time and on budget that has taken may hours and coordination to complete.

    Advice to ManagementAdvice

    Reduce the number of upper management between the CEO and Frontline employees. Open lines of communication and ensure the frontline employees know where the business is headed so that we have more focus on company goals and objectives.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Was a decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Pros

    Commission was okay,. base wage was decent.. People i worked with were great

    Cons

    some people in leadership let it go to their head

    Recommends
    No opinion of CEO

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