Charter Communications

  www.charter.com
  www.charter.com

Charter Communications Reviews

Updated 24 October 2014
Updated 24 October 2014
416 Reviews
3.1
416 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
167 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 49 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter II
    Current Employee - Recruiter II

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Once you have been with the company 6 months you can apply to any positon within the company. The benefits with Charter are amazing. This is a company to get your foot in the door and stay until you retire.

    Cons

    A little bit of disconnect with different departments but its normal for the size of the company

    Advice to ManagementAdvice

    Keep up the great work. I love my Director (DM) because he listens to ideas and and acts on them. Gives credit for all contributions and makes you feel appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    My experience with Charter Communications Inc. was very pleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (more than 8 years)

    Pros

    Money was great! Time was Great!

    Cons

    Everything was wonderful there. I have no complaints.

    Advice to ManagementAdvice

    None at this time that would help.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Charter contract job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Louisville, KY (US)
    Former Employee - Network Engineer in Louisville, KY (US)

    I worked at Charter Communications as a contractor (less than an year)

    Pros

    The people in the NOC, where I worked, were all professional and great people to work with. The job was rewarding because I helped improve the process as well as did the IOS upgrade and Qos build and install of their customer premise switches.

    Cons

    The company's lack of engineers at the Louisville Data Center.

    Advice to ManagementAdvice

    They need to upgrade some of the folks in the NOC to engineer status and pay because they are CCNA certified and deserve it due to their jobs.

    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Kalamazoo, MI (US)
    Current Employee - Broadband Technician in Kalamazoo, MI (US)

    I have been working at Charter Communications full-time (more than 3 years)

    Pros

    Salary is accurate for job description

    Cons

    Customer additude toward technical advances

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Not sure about now, however years ago it was a wonderful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High Speed Data Specialist I in Louisville, KY (US)
    Former Employee - High Speed Data Specialist I in Louisville, KY (US)

    I worked at Charter Communications full-time (more than an year)

    Pros

    Commission checks, employee benefits on site and insurance benefits, many different set schedules to fit around school, lots of opportunity for advancement.

    Cons

    Once let go, you can never work for the company again! I was let go for "occurrences/missing work/tardiness." After sending my to the E.R. which resulted in my having to take time off, my supervisor fired me for not being at work although I had medical excuses. No one in Human resources would give me the time of day to explain what happened and to prove myself, therefore I became a Human Resources Recruiter/ Coordinator at a different company so that I could ensure their employees were treated respectfully and fairly.

    Advice to ManagementAdvice

    Do not fire your employees because they will not date you!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    BA Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst II in Saint Louis, MO (US)
    Current Employee - Business Analyst II in Saint Louis, MO (US)

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Talent based ebvironment, fast paced, opportunity for growth

    Cons

    Lack of ownership in leadership

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jackson, TN (US)
    Former Employee - Customer Service Representative in Jackson, TN (US)

    I worked at Charter Communications full-time (more than an year)

    Pros

    Great benefits package including free cable, internet and phone

    Cons

    Very stressful, hard to balance work and family

    Advice to ManagementAdvice

    Your employees have day to day life responsibilities that sometimes require them to come in late, leave early or take an entire day off. Try to be more understanding of this and don't make them feel like they're going to lose their jobs if they ask for time off.

    Recommends
    Positive Outlook
  9.  

    Potential for promotions, good benefits, learn great sales tecniques

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time (more than an year)

    Pros

    The pay was strong, benefits are good, and I learned a lot of sales techniques.

    Cons

    This was a strictly phone based position. There was desire to be more mobile and deal face to face with customers occasionally.

  10.  

    Charter is unchatered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BBT II in Springfield, MA (US)
    Former Employee - BBT II in Springfield, MA (US)

    I worked at Charter Communications full-time (more than an year)

    Pros

    discounted cable, 401k, not much else

    Cons

    solo work, poor pay, unrealistic goals to be completed.

    Advice to ManagementAdvice

    revaulate everything

    Doesn't Recommend
  11.  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High-speed Data Support in Louisville, KY (US)
    Former Employee - High-speed Data Support in Louisville, KY (US)

    I worked at Charter Communications full-time (more than 3 years)

    Pros

    Pay check and references. That's about it. I mean it's indoors but it's not rocket science.

    Cons

    Call center hell. You can only upselling and trouble shoot. There is no winning. You can't fix issues. You get yelled at a lot.

    Advice to ManagementAdvice

    Decide what you want phone agents to do and stivk with it.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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