Charter Communications

  www.charter.com
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Charter Communications Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.0 373 reviews

60% Approve of the CEO

Charter Communications President & CEO Thomas M. Rutledge

Thomas M. Rutledge

(146 ratings)

50% of employees recommend this company to a friend

Review Highlights

Pros
  • The best thing about working for Charter is the full time pay with benefits that include free cable services (in 41 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 35 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 25 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 21 reviews)

More Highlights
373 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Direct Sales

    OUTSIDE SALES (Current Employee) Madison, WI (US)

    ProsWorking with a tablet and having business cards. This makes outside sales really stand out professionally. Supervisors are very responsive and are always there for there reps.

    ConsLots of internal updates have made the pace slow down a bit since i started, but other than that i have now Cons about the company. I absolutley love working for charter communications

    Advice to Senior Managementtraining and time off and culture here at charter communications is amazing! I really love that most of the supervisors and management have acctually been out in the dirt doing sales themselves.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    broadband installer

    Broadband Installer (Former Employee) Carson City, NV (US)

    Prostechnical work and great benefits

    ConsI failed to qualify for pole climbing

    Advice to Senior Managementtraining was good in hands on crimping, safety and liked the computer training.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Fun atmosphere call center environment

    Charter Communications Business Support (Current Employee) Louisville, KY (US)

    ProsBenefit package, oosa, No micromanagement going on here.

    ConsYou have to be mentally tough and not get annoyed walking people through steps over the phone in tech support.

    Advice to Senior ManagementRight hand needs to know what the left hand is doing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Outside Sales

    Outside Sales Representative (Current Employee) Atlanta, GA (US)

    ProsYou make your own schedule. No micro-managing. Great paying when everything works properly.

    ConsThis company is very unorganized and behind the times when it comes to technology and efficiency. The techs are always screwing up installs and there's no way for you to know unless you call every customer to make sure your sale went through. They lie and tell you that you have a 5 day work week when you get hired but they try to force you to work every Saturday.

    If you don't like working in extreme weather conditions do not apply.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Going Down Hill Fast

    Anonymous Employee (Current Employee)

    ProsThe best thing about working for Charter is the full time pay with benefits that include free cable services

    ConsThe culture has definitely taken a change for the worst...Unrealistic expectations when it comes to the sales goals set to judge your performance....My pay has dropped every since I have been with the company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company to work for

    Call Center (Current Employee) Louisville, KY (US)

    ProsGreat Pay; Great Benefits; Promotional Opportunities; Great Leadership; The Company is growing and has a great future ahead of them.

    ConsSome long term employees want to do things they have always done them and are resistant to change.

    Advice to Senior ManagementAllow more work/life flexibility and work from home opportunities for positions that allow it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Approves of CEO

     

    Great Benefits, Nice co-workers

    Anonymous Employee (Current Employee)

    ProsAwesome benefits. From dental to tuiton reimbursement.

    ConsAlways changing policy. Almost different every week. Nothing big but always changing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Sales/ Sales Support

    Anonymous Employee (Current Employee)

    ProsMoney, health care benefits and commssions

    ConsMorale, Changing environment and management

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Stepping stones

    Anonymous Employee (Current Employee)

    ProsTelecom is a must for many people. Therefore, the products tend to sell themselves. Relatively competitive pricing. Decent commission plan. Free service (I.e., TV, Internet and phone).

    ConsManagement team is insufficient. This is not to say that there are not enough of them but rather that the effort put forth is lacking.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    micro management

    Business Account Executive (Former Employee) Slidell, LA (US)

    Prosgood compensation plan offered if you make it

    Constreated like a used car salesman

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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