Charter Communications

www.charter.com
Engaged on Glassdoor

Charter Communications Reviews

Updated 25 February 2015
Updated 25 February 2015
488 Reviews
2.7
488 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
198 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Pros

    Great management team that cared about their employees. I experienced personal growth from the Human Resources Department at Charter Communications.

    Cons

    I was only a 2 month temporary position that I wished went full time

  2.  

    Great overall company, but lacks strong mid-level management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Detroit, MI (US)
    Former Employee - Manager in Detroit, MI (US)

    I worked at Charter Communications full-time (more than 10 years)

    Pros

    Delivers great products, even though the video service is out of date. Internet product is top notch.

    Cons

    Local management is out for themselves and that's it. They do a poor job at translating the vision and policies of C level leaders.

    Advice to ManagementAdvice

    Listen to your employees and stop the cover ups. I witness MANY, MANY times when a Director or Manager looked the other way in order to help a friend or relative who works for them, and then fired another employee for doing the same thing... without warning. The same rules should apply for everyone. The 'good ol' boys club' is strong, but instead of swinging the pendulum to the extreme the other way by purposefully forcing a more diverse workforce is not the answer either... break up the good 'ol boys club. Make them adhere to the same standards as everyone else. Stop asking WHO said things, and focus on the WHY. If employees are speaking up, don't exhaust resources finding out who is speaking up.... exhaust resources on fixing the why.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dsr
    Current Employee - Dsr

    I have been working at Charter Communications

    Pros

    The pay is the best

    Cons

    Hours worked are inconsistent at best

    Advice to ManagementAdvice

    Listen to employees more and take good advice

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Steady work but low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    Good job security
    Great benefits
    Company vehicle
    Complimentary cable services
    Great team and teamwork
    Decent pay
    Top of the lines tools and test equipment

    Cons

    HR is really a joke. The rep tells you to refer to a website for everything.
    Low pay for the industry but still a good living
    Little advancement opportunity

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Direct Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    Great bennefits, the best I have ever had, great product and marketing, good income earning potential, for those willing to sacrifice their personal time, and freedom to explore the unknown.....knock, knock,knock....what can I do for you...well actually its what I can do for you that brings me here...

    Cons

    Constant confusion, yahoos for contractor technicians, no accountability for technicians who don't take care of your customers as they should, poor sales support, poor sales marketing materials

    Advice to ManagementAdvice

    Change your philosophy on retaining customers....don't escalate their bills for long time customers and reward new customers.....greatly improve the maintenance of the grid....and make your technicians more professional by providing better training, not allowing them to be impolite, and finding ways to promote better internal operation of our companies employees.....together we are strong.....divided we are weak!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Unfair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Pros

    They choose me 1 of 100 out of 1000 so that made me feel good they are then had 2 weeks of paid training

    Cons

    So they wrote me up for being late because in heels I had to push my car off the highway I felt the only way you could miss work is call in dead

    Advice to ManagementAdvice

    Those who work under keep you in the position you hold. Treat them accordingly.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    call center for internet and telephone issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (less than a year)

    Pros

    the pay here is decent

    Cons

    shifts change frequently, every couple weeks

  9.  

    Good Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    good pay and benefits are good

    Cons

    its all of what you make of it.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Saint Louis, MO (US)
    Former Employee - Product Manager in Saint Louis, MO (US)

    I worked at Charter Communications

    Pros

    Compensation, people, challenging work, and free cable

    Cons

    Industry perception was at times hard to overcome

    Advice to ManagementAdvice

    Continue to invest in your people, customers, and new technology

    Recommends
    Positive Outlook
    Approves of CEO

Charter Communications Photos

Charter Communications
Charter Communications
Charter Call Center

+ Add Photo

Work at Charter Communications? Share Your Experiences

Charter Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.