Charter Communications

www.charter.com

Charter Communications Reviews

Updated 30 January 2015
Updated 30 January 2015
473 Reviews
3.2
473 Reviews
Rating Trends

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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
192 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Saint Louis, MO (US)
    Former Employee - Product Manager in Saint Louis, MO (US)

    I worked at Charter Communications

    Pros

    Compensation, people, challenging work, and free cable

    Cons

    Industry perception was at times hard to overcome

    Advice to ManagementAdvice

    Continue to invest in your people, customers, and new technology

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Edwardsville, IL (US)
    Current Employee - Broadband Technician in Edwardsville, IL (US)

    I have been working at Charter Communications

    Pros

    The benefits are amazing, the sort of people charter hires are top notch. I have never had a boss i did not like or who wasnt willing to help me in any way possible. this company will pave a career for you if you have the drive.

    Cons

    you will be working late sometimes.

    Advice to ManagementAdvice

    keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Lead, in Vancouver, WA (US)
    Former Employee - Former Lead, in Vancouver, WA (US)

    I worked at Charter Communications full-time (more than 3 years)

    Pros

    Excellent benefits, great pay. I loved working at this job.

    Cons

    If you are working in the Call center be prepared for mandatory overtime. They do give you a chance to sign up for overtime but if you do not sign up you will be drafted and you could be working as little as 30 minutes on your day off or work over 12 hours a day.

    Advice to ManagementAdvice

    Hire more staff and rehire employees that have reapplied. Who the knows the business better than former employees?

    Recommends
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  5.  

    The best place I worked for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Louisville, KY (US)
    Former Employee - Technical Support Representative in Louisville, KY (US)

    I worked at Charter Communications full-time (more than a year)

    Pros

    They had amazing pay, great benefits, managers were wonderful. I mean what more can you ask for an employer. I'm deeply saddened that I had to part ways fro personal reason and if they would except me back I would in a heart beat.

    Cons

    The only issue I had was scheduling. You just never knew when things could change at the drop of a hat. I guess I'm flexible enough to where I was able to be ok with it most of the time but I know some of my co-workers didn't or couldn't handle it.

    Advice to ManagementAdvice

    Keep doing what you're doing. It works it really does!!!

    Recommends
    Positive Outlook
  6.  

    Amazing place to work and good people in charge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Representative in Louisville, KY (US)
    Current Employee - Senior Representative in Louisville, KY (US)

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    The pay is great. If you work hard, it is rewarded. Awesome people to see everyday.

    Cons

    Rebidding shifts too often.

    Advice to ManagementAdvice

    Let us get used to our shift before changing them again.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Supervisor
    Current Employee - Billing Supervisor

    I have been working at Charter Communications

    Pros

    Honest company who treats employees well. Good pay with decent benefits. Option to move up in company promotes within instead of always looking outside the company.

    Cons

    Work with some lower skilled employees. Some of the new hires are not prepared or have the motivation to work a real job. Sometimes it feels like high school with all the drama.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Direct Sales Rep, NRH TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in North Richland Hills, TX (US)
    Current Employee - Direct Sales Representative in North Richland Hills, TX (US)

    I have been working at Charter Communications full-time (more than a year)

    Pros

    - Great benefits
    - Great Pay, Great Commission Structure
    - Fun enviourment
    - Great products

    Cons

    - So far there is none, and i dont see anything coming up anytime soon. Just do the job, stay hungry and the opportunity is there to make 80,000+ realistically. Sky is the limit.

    Advice to ManagementAdvice

    - Great management
    - SUPERVISORS are fantastic, helpful
    - Its a Sales gig for DSRs, so just sell and make your money.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Direct Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Lagrange, GA (US)
    Former Employee - Direct Sales Representative in Lagrange, GA (US)

    I worked at Charter Communications

    Pros

    I loved the flexibility in hours, pretty much you go out get two sales and you are done for the day. Day "starts" at 11 in winter months and 12 in summer months. Day "closes" at 8 in winter 9 in summer. you can stay out in the field as long or short as you want after your 2 sales. Commission is great after your 12 sales. over 2Gs and the more sales the more money. Base pay+commission

    Cons

    If you don't make commission after a while they will look to do corrective actions against you. Conference calls can get annoying. This is a very some what challenging job. you really have to have the mind set and drive to do this job. You don't get paid off sales, you get paid off installs so you really have to stay on top of your sales, because if you get a bad tech and don't do your install correctly you can miss your money. Imagine month coming to an end and you have 11 INSTALLS, and you make your 12th sale and it is scheduled to get installed before commission for that month ends, and the tech decides he doesn't want to take it and does a "drive by" and takes a description of the house because he didn't see a car and didn't get out his car to knock on the door. GUESS WHAT...... you just lost your commission. and you basically worked those 11 sales for free

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    direct sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales in Wausau, WI (US)
    Current Employee - Direct Sales in Wausau, WI (US)

    I have been working at Charter Communications

    Pros

    good work inviroment good benifts

    Cons

    long hours uper management is disconnected with employees

    Advice to ManagementAdvice

    beter communication on what they exspect

    Recommends
    Positive Outlook
    No opinion of CEO

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