Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated 16 October 2014
Updated 16 October 2014
430 Reviews
3.6
430 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
236 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 39 reviews)

  • Servers make good money because people usually buy dessert (in 28 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 33 reviews)

  • not much room for growth, unfair towards longtime employees, problems with managing new and old employees fairly on both sides (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Miss it Already, Miss it Always

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gm/Assistant General Manager in South Florida, FL (US)
    Current Employee - Gm/Assistant General Manager in South Florida, FL (US)

    I have been working at Cheesecake Factory full-time (more than 10 years)

    Pros

    The Cultural and Systematic approach , along with the workplace relationships created make it an outstanding work experience.
    The amount of sales potential make it lucrative in any position. This is due to the amount of hard work that comes with employment at a world class restaurants. It's like a theme part (e.g. Magic Kingdom D.W.)The guest wait to eat just like they wait for space mountain. It were people plan to celebrate at or come everyday to eat. One has the opportunity to advance if you navigate correctly through a very an opportunity laden restaurant company. The ever changing , but foundationally the same formula makes it possible for any competent -hard working manager to advance. Showing up early, staying late , building relationships, and learning the vast amount of operational information makes opportunity at the leader in upscale casual dining. Every location is unique as far as the "characters" but the story is always extremely the same. Busy and ever evolving.
    The restaurant is a cutting end, world-class, advanced operational profit machine.
     Your co-workers become you best friends and the company creates magical experiences for the staff and the guest.
    It will be challenging and most likely the most complex, busiest restaurant your ever work at.
    It fun going to work if you like hospitality and sales volume.

    Cons

    Like any corporation who you know is often what moves you forward rather then what you actually do. Your direct supervisor is judge, jury, the major decision maker in your career progression. Often nepotism ,personal friendship advance people, rather than actual contribution. Mid- level management is potentially really leaned on to operate. You earn you money coming up. Accountability is inconsistent and many talented managers are not advanced in favor upper-management friendships. Each restaurant is like a 10-15 million dollar government. Truly ran like a Kingdom. Just hope you have a god royal family running the fraternity, sorority, even sometimes cult-like atmosphere.

    Advice to ManagementAdvice

    Area directors should get more involved not work less once they get there. Take the time to implement a real system to build relationships with the management teams in they're region , monitor operations. The service check company the company uses are easily skewed and a waste of money. The ethical core is inherently compromised because of systems the company creates. Some GM's abuse their teams and do a little work as possible and alienate managers/staff. Area directors should have more quality circles that are not rigged, loaded with plants. C.I.A. style is the multi million dollar restaurant can often be run. Every location is really impacted by the GM. The restaurants are so popular so it's hard to look bad as leader of the restaurant/kingdom. Area directors can look closer at what's going on, but many are the bad cops as Area Directors like when they were GM's. The Cheesecake factory is a reflection of the world. So like the world there is good and evil going on.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Love working at The Cheesecake Factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Restaurant Manager in Edina, MN (US)
    Current Employee - Senior Restaurant Manager in Edina, MN (US)

    I have been working at Cheesecake Factory full-time (more than 10 years)

    Pros

    I have held many titles for the company. There is always room for growth and offers a challenging and rewarding atmosphere. Company culture is based on high service standards and maintaining a 'family' environment making the workplace fun and rewarding.

    Cons

    As with any company in the industry, it is difficult to budget as tips and wages vary throughout the year with the different 'seasons'.

    Advice to ManagementAdvice

    AS the company continues to grow, look towards the staff and managers to help analyze and adapt to changes. These are the people who interact with the guests daily, not just the ones who call corporate.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I've had a wonderful experience working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Cheesecake Factory full-time (more than an year)

    Pros

    The money is great, the coworkers are awesome, very open management team always available to talk. Open door policy. Commitments to excellence ensure strong work ethic and positivity throughout the company. Very team based culture. All in all, work is a fun time.

    Cons

    Trying to get time off can be a challenge due to constant need of staff.

    Advice to ManagementAdvice

    Hire more staff so we can get days off and not be overworked

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Baisic Stuff

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    good work environment and management

    Cons

    worked late sometimes until 1am

  6. 1 person found this helpful  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Los Angeles, CA (US)
    Former Employee - Anonymous in Los Angeles, CA (US)

    I worked at Cheesecake Factory (less than an year)

    Pros

    Money was definitely good and work balance.

    Cons

    Long hours, management could be difficult. Also lot of drama

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter in Sunrise, FL (US)
    Current Employee - Server/Waiter in Sunrise, FL (US)

    I have been working at Cheesecake Factory full-time (more than 5 years)

    Pros

    Fun environment with lots of room for growth. Lots of support for the staff . awesome management team and they listen to us.

    Cons

    No 401k for hourly staff . There are a lot of people who are not going to advance further than a staff member and should not have to worry about retirement.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time (more than an year)

    Pros

    Corporate - because of benefits; consistent buisness

    Cons

    working with corporate, serving corporate , they feel they needed to be served more or better than other guest.

    Advice to ManagementAdvice

    management acted as support and model of character

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Freehold, NJ (US)
    Former Employee - Server in Freehold, NJ (US)

    I worked at Cheesecake Factory part-time (more than an year)

    Pros

    Amazing friendships, plenty of hours to be given, management was excellent, made me feel at home, would go back to work for them, great opportunity to make money, gave me a chance without experience

    Cons

    Management played favorites, hard to grow if not a favorite, penalized people for doing a good job at their tables by making them put down their trays to run food too much.

    Advice to ManagementAdvice

    Listen to your employees when they have concerns

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Cheesecake takes care of their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Restaurant Manager in Charlotte, NC (US)
    Current Employee - Senior Restaurant Manager in Charlotte, NC (US)

    I have been working at Cheesecake Factory full-time (more than an year)

    Pros

    The company stands behind what they preach and truly are customer service driven in all areas. Awesome training and detailed career map laid out for you. You are the driver of your own success with this company. The tools and skill sets are in place, each individual has many opportunities for personal growth.

    Cons

    Very, very, long shifts due to high level of volume, company is aware of this and does put forth all the effort to create a more balanced work/home schedule.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    A great place to work. A family like atmosphere among the staff, you make great quick money, and management is always willing to help with any concerns.

    Cons

    You make the most money during weekends and holidays so you will most likely be working then.

    Recommends
    Neutral Outlook
    Approves of CEO

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