Citizens Bank

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Citizens Bank Reviews in Boston, MA

Updated 8 February 2015
Updated 8 February 2015
61 Reviews
2.7
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
61 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

61 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Old company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quantitative Analyst in Boston, MA (US)
    Current Employee - Quantitative Analyst in Boston, MA (US)

    I have been working at Citizens Bank

    Pros

    Quite laid-back working environment. Flexible to wfh and take PTOs. Great work-life balance

    Cons

    Not a good choice if you want learn new things and improve yourself

    Doesn't Recommend
    Neutral Outlook
  2.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Boston, MA (US)
    Current Employee - Personal Banker in Boston, MA (US)

    I have been working at Citizens Bank

    Pros

    Great work environment, friendly people, plenty of opportunities to grow and succeed

    Cons

    long hours, on feet, customer service

    Advice to ManagementAdvice

    help develop employees and not keep them in the same position

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Retail & Business Banking employees have unrealistic and unfair sales goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bankers & Business Banking Officers in Boston, MA (US)
    Former Employee - Bankers & Business Banking Officers in Boston, MA (US)

    I worked at Citizens Bank

    Pros

    Good benefits and very good internal training.

    Cons

    Don't be fooled...all retail and business banking employees are just sales employees. The sales goals are ridiculous AND they tend to change the goals every 6 months to make it harder and harder to reach your goals and thus...NOT GET PAID the commission that they promised. The management micro-manage your (sales) progress and if you have a bad month or two, you get a warning. A warning means you lose any ability to earn your sales commission for that quarter. It is such a scam. Plus they use some metrics to determine sales goals that seem way out of whack. For example, some of the goals in southern NH are the SAME goals as downtown Boston. If you love sales and competition with (against) your co-workers, this is a job for you. Everyone is in competition with each other and if management only knew, most of the sales people (AND middle management!) find a way to BS the system. What a joke.

    Advice to ManagementAdvice

    If you have even 10% job satisfaction for the retail and business banking team, I would be shocked. The only employees that like their job work in areas where it is easy to make your goals. Treating people like numbers is a losing proposition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Too many managers to answer to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Boston, MA (US)
    Current Employee - Assistant Branch Manager in Boston, MA (US)

    I have been working at Citizens Bank

    Pros

    Lot's of room to grow

    Cons

    incentive program is constantly changing, high turnover, short staffed, staff who is present is operationally poor, poor leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Pleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA (US)
    Current Employee - Personal Universal Banker in Boston, MA (US)

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    benefits are top notch when in the right incentive payout plan. Company pays for majority of accreditations needed (Notary, Series Licences, etc).

    Cons

    Movement or forward mobility is tough, don't wish for a raise and be happy about the amount.

    Advice to ManagementAdvice

    Need long-term management turn around time way too short. I personally went through 3 managers in a 1.5 year period.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great hours, amazing people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Malden, MA (US)
    Former Employee - Teller in Malden, MA (US)

    I worked at Citizens Bank full-time (more than a year)

    Pros

    Holidays and weekends off in some branches

    Cons

    Pay could be higher.
    Training is quite boring and long

    Advice to ManagementAdvice

    Make training fun

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Cfg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker in Boston, MA (US)
    Current Employee - Senior Personal Banker in Boston, MA (US)

    I have been working at Citizens Bank

    Pros

    Colleagues, products, system and that's about it.

    Cons

    Everything that involves corporate is a mess.

    Advice to ManagementAdvice

    Compensate candidates generously instead of hiring people that are not qualified to run your business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Personal Banker Universal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA (US)
    Current Employee - Personal Universal Banker in Boston, MA (US)

    I have been working at Citizens Bank full-time

    Pros

    Flexible hours, good pay for college students

    Cons

    TERRIBLE company culture, if you want to work for someone who does not value you work here at Citizens Bank, they're is absolutely no repayment for the amount of pushy uncomfortable sales you have to do. If you do make a commission they will find a way to take it away from you. The number one priority is sales. If you don't sell at least a checking account per shift they will make your life miserable.

    Advice to ManagementAdvice

    value your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Working at Citizens Bank for over 5 years. It's an ok company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Boston, MA (US)
    Current Employee - Assistant Branch Manager in Boston, MA (US)

    I have been working at Citizens Bank full-time (more than 5 years)

    Pros

    Very good benefits from the amount of PTO you get down to the medical and dental. I would say one of the best I have had.

    Cons

    No work life balance. The call nights are just a waste of time. It's all about hitting the numbers and then when you do, it's still not good enough.

    Advice to ManagementAdvice

    The stress is getting unbearable. Not enough tellers or bankers. I also feel that the Liscened Banker program was not the best thing to have happen at Citizens Bank. It's still a new program but not too sure if it is working.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Univ in Beverly, MA (US)
    Former Employee - Personal Banker Univ in Beverly, MA (US)

    I worked at Citizens Bank full-time (less than a year)

    Pros

    compensation was good, and the amount possible for bonuses was also very high. I didn't receive benefits from here but from what I heard there were good benefits.

    Cons

    management did not know what they were doing, branch manager and assistant manager never got along. Branch manager did not allow for growth, consistently tried to hold employees back. also did not like the hours, very hard to balance school with this job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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