Citizens Financial Group

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Citizens Financial Group Reviews in Boston, MA

Updated 21 December 2014
Updated 21 December 2014
439 Reviews
2.5
439 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
77 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

59 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Too many managers to answer to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Boston, MA (US)
    Current Employee - Assistant Branch Manager in Boston, MA (US)

    I have been working at Citizens Financial Group

    Pros

    Lot's of room to grow

    Cons

    incentive program is constantly changing, high turnover, short staffed, staff who is present is operationally poor, poor leadership

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Pleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA (US)
    Current Employee - Personal Universal Banker in Boston, MA (US)

    I have been working at Citizens Financial Group full-time (more than a year)

    Pros

    benefits are top notch when in the right incentive payout plan. Company pays for majority of accreditations needed (Notary, Series Licences, etc).

    Cons

    Movement or forward mobility is tough, don't wish for a raise and be happy about the amount.

    Advice to ManagementAdvice

    Need long-term management turn around time way too short. I personally went through 3 managers in a 1.5 year period.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great hours, amazing people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Malden, MA (US)
    Former Employee - Teller in Malden, MA (US)

    I worked at Citizens Financial Group full-time (more than a year)

    Pros

    Holidays and weekends off in some branches

    Cons

    Pay could be higher.
    Training is quite boring and long

    Advice to ManagementAdvice

    Make training fun

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Cfg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Personal Banker in Boston, MA (US)
    Current Employee - Senior Personal Banker in Boston, MA (US)

    I have been working at Citizens Financial Group

    Pros

    Colleagues, products, system and that's about it.

    Cons

    Everything that involves corporate is a mess.

    Advice to ManagementAdvice

    Compensate candidates generously instead of hiring people that are not qualified to run your business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Working at Citizens Bank for over 5 years. It's an ok company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Boston, MA (US)
    Current Employee - Assistant Branch Manager in Boston, MA (US)

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Very good benefits from the amount of PTO you get down to the medical and dental. I would say one of the best I have had.

    Cons

    No work life balance. The call nights are just a waste of time. It's all about hitting the numbers and then when you do, it's still not good enough.

    Advice to ManagementAdvice

    The stress is getting unbearable. Not enough tellers or bankers. I also feel that the Liscened Banker program was not the best thing to have happen at Citizens Bank. It's still a new program but not too sure if it is working.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Personal Banker Universal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA (US)
    Current Employee - Personal Universal Banker in Boston, MA (US)

    I have been working at Citizens Financial Group full-time

    Pros

    Flexible hours, good pay for college students

    Cons

    TERRIBLE company culture, if you want to work for someone who does not value you work here at Citizens Bank, they're is absolutely no repayment for the amount of pushy uncomfortable sales you have to do. If you do make a commission they will find a way to take it away from you. The number one priority is sales. If you don't sell at least a checking account per shift they will make your life miserable.

    Advice to ManagementAdvice

    value your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker Univ in Beverly, MA (US)
    Former Employee - Personal Banker Univ in Beverly, MA (US)

    I worked at Citizens Financial Group full-time (less than a year)

    Pros

    compensation was good, and the amount possible for bonuses was also very high. I didn't receive benefits from here but from what I heard there were good benefits.

    Cons

    management did not know what they were doing, branch manager and assistant manager never got along. Branch manager did not allow for growth, consistently tried to hold employees back. also did not like the hours, very hard to balance school with this job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Great people but expect to work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Citizens Financial Group full-time (more than 10 years)

    Pros

    The people I work with day to day are great. Everyone helps each other and try to make it fun. There are plenty of different career options to work towards.

    Cons

    There aren't enough people to get the work done so many work long hours and teams are overloaded. The pace of change is exhausting.

    Advice to ManagementAdvice

    Talk to people and hear their concerns about staffing. Set realistic expectations and reward those that get the work done.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    loan officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Loan Officer in Boston, MA (US)
    Current Employee - Mortgage Loan Officer in Boston, MA (US)

    I have been working at Citizens Financial Group full-time (more than a year)

    Pros

    Great branch exposure, solid benefits, good comp plan

    Cons

    too management heavy, poor operational support, unreasonable underwriters. Citizens is run by operations people, not sales leaders.

    Advice to ManagementAdvice

    Senior level managers need to get out to the field more to see how hard the LO's really work and see what their needs are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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