Citizens Financial Group

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Citizens Financial Group Reviews in Boston, MA

Updated 3 September 2014
Updated 3 September 2014
373 Reviews
2.5
373 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
46 Ratings

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met (in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on (in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 25 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great people but expect to work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than 10 years

    Pros

    The people I work with day to day are great. Everyone helps each other and try to make it fun. There are plenty of different career options to work towards.

    Cons

    There aren't enough people to get the work done so many work long hours and teams are overloaded. The pace of change is exhausting.

    Advice to ManagementAdvice

    Talk to people and hear their concerns about staffing. Set realistic expectations and reward those that get the work done.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Good Colleagues at Citizens.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Boston, MA (US)
    Former Employee - Sales Manager in Boston, MA (US)

    I worked at Citizens Financial Group full-time for more than 5 years

    Pros

    Many different career opportunities in the Boston & Providence locations.

    Cons

    Different business lines operate in their own silo's.

    Advice to ManagementAdvice

    Manage two levels down more often and you will identify opportunities to improve the bank and reduce attrition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Boston, MA (US)
    Current Employee - Personal Banker in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    It's a job that gives great exposure to the financial services industry. Depending on where your branch is located, you could be rewarded with competent management both at the branch and regional level. If you work in a traditional stand alone branch you'll have holidays and Sundays off as well as rotating Saturdays. There are a lot of career opportunities available however, the bank has made it quite evident that they want to keep their sales staff in the branches and not give them the opportunity to move to the corporate offices. The customers for the most part are great and after they get use to seeing your face on a consistent basis, they will keep coming back to you. Depending on your branch, your coworkers could be so much fun to work with especially when everyone understands that everyone feels the same way.

    Cons

    If I knew what the job actually was at the time which I interviewed, I would have never accepted the offer. Management is putting multiple responsibilities on the shoulders of its underpaid branch staff and is not offering or approving requests for pay increases. Sales goals and the incentive program go hand in hand when you see how little you get for a quarterly bonus. The conference calls, reporting, call nights, the Customer Experience Process (which is a monster of its own), all are a waste of time when you see how little your quarterly bonus is. No one cares one bit about what is good for the client. They only care about making the daily sales goals and quarterly bonuses. If a customer has weak sales resistance, they are as good as gold in the branch. It's not personal banking and the theme is clear, how much can we get out of the customer today. Be prepared for a lot of call nights until 6 or 7pm and also be prepared to realize you are calling the same customers all the time most likely for the same products.

    Advice to ManagementAdvice

    It's sad that every colleague is aware how much the CEO is going to be making after the upcoming IPO, how much senior management is taken care of (i.e. housing expense, astronomical salaries), and how little branch staff gets in return for all that we do. If it weren't for the branches badgering customers in the branch, outside the branch, and on the phone for sales and referrals, none of the well compensated back office/corporate staff would have jobs. People are quitting and are openly talking about applying to or interviewing for new jobs in ways similar to how people talk about planning a vacation. The turn over is shameful and it's has gone to the point in which people don't bother getting to know each other because it's a revolving door. The bank has created a poor reputation in regards to how it treats its colleagues and customers through out the industry amongst former or prospective customers and competing banks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Malden, MA (US)
    Current Employee - Personal Banker in Malden, MA (US)

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Great benefit package, Community based company

    Cons

    Need to add more balance in co-workers social meeting or events

    Advice to ManagementAdvice

    Keep up the good work, work on giving better raises/bonuses

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good management and competitive pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager  in  Quincy, MA (US)
    Former Employee - Teller Manager in Quincy, MA (US)

    I worked at Citizens Financial Group full-time for more than 5 years

    Pros

    I always enjoyed the people I worked with. I was pretty satisfied with my pay and my time off.

    Cons

    I know some people who didn't have as good a relationship with their managers and coworkers as I did. It is also a very intense sales environment. You are expected to try and sell a product to every customer you help.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Frustrating and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager II  in  Quincy, MA (US)
    Current Employee - Assistant Branch Manager II in Quincy, MA (US)

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Great co-workers for the most part, benefits package is decent. Expense reimbursement used to be nice...

    Cons

    Lo-tech, counter-productive, penny-pinchers who have no clear values or mission statement.

    Advice to ManagementAdvice

    Stop hiring unqualified employees and you wouldn't need CEP

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Manager  in  Boston, MA (US)
    Current Employee - Risk Manager in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    I have experienced stupendous professional growth in this firm. My managers have always been most supportive of my advancement, and promotions have been forthcoming appropriately.

    Cons

    With the upcoming IPO, things have been a bit hectic and rudderless. It seems like there is a goal to get all of the terrible ideas implemented before the IPO

    Advice to ManagementAdvice

    It would be nice if we didn't change everything just for the sake of changing everything. It's frustrating that some of the changes have been implemented without much thought or input.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Good place to start, but have to move on to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker  in  Rochester, NH (US)
    Former Employee - Personal Banker in Rochester, NH (US)

    I worked at Citizens Financial Group full-time for more than 3 years

    Pros

    Good introduction to banking industry.
    Benefits/Salary are ok for not requiring much experience.
    Some opportunity to grow if you put in your own effort to really learn the product line and banking areas.

    Cons

    Limited potential for promotion in the retail banking sector.
    Pressure to sell banking products can sometimes lead to bad customer service.
    Working with unqualified/uninformed Bankers, sale people only.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    It is all in who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    Decent benefits, career opportunities for starting your career, coworkers are wonderful people

    Cons

    too tied to Royal Bank of Scotland - IPO coming, everything is about the bottom line.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Hearts in the right place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Citizens Financial Group full-time for more than 10 years

    Pros

    Great, smart people who are always trying to do their best for each other and customers. The company does a very good job of hiring the right people but sometimes gets lost in how to measure success and communicate a cohesive strategy that everyone understands and will follow.

    Cons

    Many, many shifting and confusing priorities. It's hard to deliver against a plan when you know it's going to change. Even senior management seems to be "stuck" when determining how to properly prioritize...the "deliver everything" attitude is hard to follow and somewhat unrealistic.

    Advice to ManagementAdvice

    Simplify goals and then measure against them. Don't just roll-out new priorities before you have told us how we have done against the old ones. Also, when you decide something is not working just tell your colleagues. Great leaders deliver both good news and bad new equally.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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