Claire's Stores

  www.clairestores.com
  www.clairestores.com

Claire's Stores Reviews

Updated 19 October 2014
Updated 19 October 2014
320 Reviews
2.5
320 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
70 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 40 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 30 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 34 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    No opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time

    Pros

    Nice people, nice enviroment, good SMT

    Cons

    No training, no career prospects

    Doesn't Recommend
    Neutral Outlook
  2.  

    The shop floor is fun, the politics less so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder in London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores as a contractor (more than an year)

    Pros

    Fun atmosphere, great theme days in store.
    Good staff discount

    Cons

    Ridiculous expectations by upper management.

    Frequent lone trading, with only 1 other member of staff working just a 4 hour shift with you. In this you are expected to deal with delivery, serve customers, replenish the store, and ear pierce. It's completely unrealistic.

    No support from management. They do not care about you at all.

    No full time hours unless you're management. They will hire sales assistants on 4 hour contracts, and key holders usually get 12 hours. This leads to a high turnover of staff, especially key holders, who are essentially management without any of the benefits or job security.

    With such a high turnover of staff, you often have new staff unable to ear pierce or do duals, leading to huge issues with customers. Not to mention, they pierce babies from 4 months old, completely money grabbing and unethical company.

    Hardly any opportunities to advance in your career.

    NO overtime pay! Minimum wage and nothing extra for bank holidays or working overtime!

    Huge issues with theft, there are no security measures in place and ridiculous policies that mean we are unable to do anything.

    Advice to ManagementAdvice

    Stop treating your staff like they are expendable. If you invest time, training and decent hours into us, we will perform much better. You have huge customer service expectations of us, do not expect this to happen along with everything else without decent hours or staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    They don't care about the staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder in Milton Keynes, England
    Former Employee - Third Key Holder in Milton Keynes, England

    I worked at Claire's Stores part-time (more than 3 years)

    Pros

    - Good Discount
    - No Uniform

    Cons

    - Managers need training on how to treat their staff.
    - Really low pay even for key holders
    - Low hour contract (usually 4) but expect you to work whenever they like.
    - Managers used hours as a reward and punishment scheme.
    - They don't care if you have other commitments to education, you're expected to care more about your job.
    - Very catty environment, felt like everyone was out to get eachother. There always had to be a problem with one person.

    Advice to ManagementAdvice

    - Train your managers how to treat staff.
    - Pay more
    - Don't hire part time staff in education and then expect them to care more about the job.
    - Stop with the over the top customer service.
    - Stop the dress to sell, I wouldnt want to buy products that had already been worn by someone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    The most dead end job with some power hungry idiots running it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores full-time (more than 8 years)

    Pros

    Hometime and some of the staff

    Cons

    Give out warnings and disaplinarys unneccessarily

    Advice to ManagementAdvice

    Stop lying and Move on

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Worst and animalistic treatment and Claires

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder in London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores part-time (more than 3 years)

    Pros

    Discount was good, hours could be excahnged

    Cons

    Poor higher management, District managers from HELL. From Monday to Thursday there are only two people on the shop floor, who have are expected to do customer service, ear piercings, mark downs, boxes of delivery, take breaks (even those you can't some times) and lots of UNPAID hours!!! Unethical company

    Advice to ManagementAdvice

    Stop treating your employees as animals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Only for the money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England

    I have been working at Claire's Stores

    Pros

    Meet great people, discount is okay.

    Cons

    Sales assistants get no appreciation, too many hours, unfairly treated, looked down on. Really bad pay for what we do.

    Advice to ManagementAdvice

    Pay rise, spend money on alarm systems and security, not on a waste of packaging in delivery.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Fun, exciting place to work where you can learn a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Buyer in Hoffman Estates, IL (US)
    Former Employee - Buyer in Hoffman Estates, IL (US)

    I worked at Claire's Stores full-time (more than 3 years)

    Pros

    A lot of young professionals that are excited about fashion and driving a business. Buyer level compensation is fair, assistant buyer compensation is lower than other retailers. As a buyer you travel frequently to New York and Asia (this can be a pro and a con depending on how you look at it).

    Cons

    Not a lot of career advancement for associate and buyer level. Only three director level jobs (career path for experienced buyer) and they are usually hired from outside of the company. Hard to create change within the organization.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    A wonderful self building experience. Great company for individuals attending school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time (more than 3 years)

    Pros

    Amazing employee discount on all product offered. Great work experience as there is a lot to b done by individuals each and every shift. Even though it is a retail accessory store it is not commission based in any way! Small group of staff makes it easier to be friendly with one another, and have a fun atmosphere.

    Cons

    Only management receives full time hours for most stores. Bonuses are 100% based on sales goals for a 13 week period instead of monthly like many other companies, and is only given to ASM and SM's. (likewise inventory bonuses). The only way for team members to move up is if they either move for openings or if hire management leaves.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    I loved my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Enfield, CT (US)
    Former Employee - Sales Associate in Enfield, CT (US)

    I worked at Claire's Stores part-time (more than 3 years)

    Pros

    Fun to pierce, easy to get promoted, easy to transfer within the system. You get a lot of hours because of the small staff, pays pretty poorly though - not meant to be a career, meant to be a job on the side.

    Cons

    Really pushy for up-selling, constantly getting the message that your store isn't doing well enough. There's a lot of work that though easy, becomes tedious because it takes so long since there's so much of it to do.

    Advice to ManagementAdvice

    Take some of the blame sometimes - you always blame everything on the employees. You aren't perfect. Nobody is.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Fun place to work but very low pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key in Allentown, PA (US)
    Former Employee - Third Key in Allentown, PA (US)

    I worked at Claire's Stores part-time (more than an year)

    Pros

    50% employee discount, great co-workers, piercing ears was always fun

    Cons

    Typically work alone in the store, meaning it was hard to get in a bathroom break if store was busy.
    POG - horrible!!! I hated planograms, not enough time to complete especially in between ringing up customers & piercing ears
    Very low pay!

    Recommends
    Neutral Outlook
    No opinion of CEO

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