Claire's Stores

www.clairestores.com

Claire's Stores Reviews

Updated 29 January 2015
Updated 29 January 2015
368 Reviews
2.5
368 Reviews
Rating Trends

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Claire's Stores CEO James D. Fielding
James D. Fielding
86 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 46 reviews)

  • Some people might like it here because of the 50% discount for employees in claires and in icing stores (in 31 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 36 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Absolutely appalling! Appalling treatment of staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Cwmbran, Wales
    Former Employee - Sales Associate in Cwmbran, Wales

    I worked at Claire's Stores

    Pros

    50% discount but the products are cheap and nasty

    Cons

    Expected to drop everything to work extra hours, extremely difficult to get any time off, days off change at a few hours notice, dress to sell is gross - socks I had to wear for Christmas went back out to customers, extremely unhygienic and revolting. Training isn't sufficent. Appalling attitude towards staff.

    Advice to ManagementAdvice

    Get your act together, this is the 21st century and staff are treated with no respect whatsoever, I was bullied and victimised in the work place and left very stressed and upset.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    No opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time

    Pros

    Nice people, nice enviroment, good SMT

    Cons

    No training, no career prospects

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    The shop floor is fun, the politics less so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder in London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores as a contractor (more than a year)

    Pros

    Fun atmosphere, great theme days in store.
    Good staff discount

    Cons

    Ridiculous expectations by upper management.

    Frequent lone trading, with only 1 other member of staff working just a 4 hour shift with you. In this you are expected to deal with delivery, serve customers, replenish the store, and ear pierce. It's completely unrealistic.

    No support from management. They do not care about you at all.

    No full time hours unless you're management. They will hire sales assistants on 4 hour contracts, and key holders usually get 12 hours. This leads to a high turnover of staff, especially key holders, who are essentially management without any of the benefits or job security.

    With such a high turnover of staff, you often have new staff unable to ear pierce or do duals, leading to huge issues with customers. Not to mention, they pierce babies from 4 months old, completely money grabbing and unethical company.

    Hardly any opportunities to advance in your career.

    NO overtime pay! Minimum wage and nothing extra for bank holidays or working overtime!

    Huge issues with theft, there are no security measures in place and ridiculous policies that mean we are unable to do anything.

    Advice to ManagementAdvice

    Stop treating your staff like they are expendable. If you invest time, training and decent hours into us, we will perform much better. You have huge customer service expectations of us, do not expect this to happen along with everything else without decent hours or staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    They don't care about the staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder in Milton Keynes, England
    Former Employee - Third Key Holder in Milton Keynes, England

    I worked at Claire's Stores part-time (more than 3 years)

    Pros

    - Good Discount
    - No Uniform

    Cons

    - Managers need training on how to treat their staff.
    - Really low pay even for key holders
    - Low hour contract (usually 4) but expect you to work whenever they like.
    - Managers used hours as a reward and punishment scheme.
    - They don't care if you have other commitments to education, you're expected to care more about your job.
    - Very catty environment, felt like everyone was out to get eachother. There always had to be a problem with one person.

    Advice to ManagementAdvice

    - Train your managers how to treat staff.
    - Pay more
    - Don't hire part time staff in education and then expect them to care more about the job.
    - Stop with the over the top customer service.
    - Stop the dress to sell, I wouldnt want to buy products that had already been worn by someone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    The most dead end job with some power hungry idiots running it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores full-time (more than 8 years)

    Pros

    Hometime and some of the staff

    Cons

    Give out warnings and disaplinarys unneccessarily

    Advice to ManagementAdvice

    Stop lying and Move on

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Worst and animalistic treatment and Claires

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder in London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores part-time (more than 3 years)

    Pros

    Discount was good, hours could be excahnged

    Cons

    Poor higher management, District managers from HELL. From Monday to Thursday there are only two people on the shop floor, who have are expected to do customer service, ear piercings, mark downs, boxes of delivery, take breaks (even those you can't some times) and lots of UNPAID hours!!! Unethical company

    Advice to ManagementAdvice

    Stop treating your employees as animals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Only for the money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England

    I have been working at Claire's Stores

    Pros

    Meet great people, discount is okay.

    Cons

    Sales assistants get no appreciation, too many hours, unfairly treated, looked down on. Really bad pay for what we do.

    Advice to ManagementAdvice

    Pay rise, spend money on alarm systems and security, not on a waste of packaging in delivery.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Great Company with lots of room to advance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Sales Manager in Chicago, IL (US)
    Former Employee - District Sales Manager in Chicago, IL (US)

    I worked at Claire's Stores full-time (more than 5 years)

    Pros

    Great health benefits, vacation time, sick time, maternity leave, and 401K.
    There are many opportunities to advance at the store level. As a Store Manager, I quickly went from SM, to SM Trainer, to Acting District Manager, to District Manager.

    Cons

    You have a very limited staff, which makes it difficult to take vacation and personal time. Also, due to the limited payroll hours you are given, many times your store will be left with one person running it. This makes it difficult to balance freight, customer service, and store presentations. As a district manager, it is challenging to follow up on tasks given to stores, in such a high pressure market. Unless you are very well liked by corporate, in certain situations you could find yourself in hot water.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    About what you expect for a minimum wage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Memphis, TN (US)
    Former Employee - Sales Associate in Memphis, TN (US)

    I worked at Claire's Stores part-time (more than 3 years)

    Pros

    Great place to start out in retail. The work itself is not difficult, with the excepetion of ear piercing.

    Cons

    Management was always a total wreck. Never had the store together, had favorite employees they partied with, etc.This is obviously a location by location issue, but as I also worked for the sister company Icing, the issues were much the same. Young managers caring more about their personal life than the store they managed. Not much room for advancement within the store.
    I believe employees should be better trained for piercing ears. While I picked it up quickly, we had many poor piercers come through.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Claire's Stores Photos

Sierra Vista Claires
Katy Perry theme dress day
Ear day!!

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