Claire's Stores
2.7 of 5 245 reviews
www.clairestores.com Hoffman Estates, IL 5000+ Employees

Claire's Stores Reviews

Updated Apr 14, 2014

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2.7 245 reviews

                             

52% Approve of the CEO

Claire's Stores CEO James D. Fielding

James D. Fielding

(44 ratings)

38% of employees recommend this company to a friend
245 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "You get a great employee discount because they want u to wear the merchandise"
    in 28 reviews
  • "fun to intereact with kids through earpiercing, good discount 50% off"
    in 24 reviews
Cons:
  • "district manager doesn't care about individuals, just how we make her look"
    in 27 reviews
  • "SCANDALOUS upper management (including a certain District Manager for Illinois District 6"
    in 24 reviews
  • Show more review highlights

Reviews

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  • No Opinion of CEO

 

The shop floor is fun, the politics less so.

Third Key Holder (Current Employee)
London, England

I have been working at Claire's Stores as a contractor for more than a year

ProsFun atmosphere, great theme days in store.
Good staff discount

ConsRidiculous expectations by upper management.

Frequent lone trading, with only 1 other member of staff working just a 4 hour shift with you. In this you are expected to deal with delivery, serve customers, replenish the store, and ear pierce. It's completely unrealistic.

No support from management. They do not care about you at all.

No full time hours unless you're management. They will hire sales assistants on 4 hour contracts, and key holders usually get 12 hours. This leads to a high turnover of staff, especially key holders, who are essentially management without any of the benefits or job security.

With such a high turnover of staff, you often have new staff unable to ear pierce or do duals, leading to huge issues with customers. Not to mention, they pierce babies from 4 months old, completely money grabbing and unethical company.

Hardly any opportunities to advance in your career.

NO overtime pay! Minimum wage and nothing extra for bank holidays or working overtime!

Huge issues with theft, there are no security measures in place and ridiculous policies that mean we are unable to do anything.

Advice to Senior ManagementStop treating your staff like they are expendable. If you invest time, training and decent hours into us, we will perform much better. You have huge customer service expectations of us, do not expect this to happen along with everything else without decent hours or staff.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Worst and animalistic treatment and Claires

Third Key Holder (Current Employee)
London, England

I have been working at Claire's Stores part-time for more than 3 years

ProsDiscount was good, hours could be excahnged

ConsPoor higher management, District managers from HELL. From Monday to Thursday there are only two people on the shop floor, who have are expected to do customer service, ear piercings, mark downs, boxes of delivery, take breaks (even those you can't some times) and lots of UNPAID hours!!! Unethical company

Advice to Senior ManagementStop treating your employees as animals

No, I would not recommend this company to a friend

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Only for the money.

Anonymous Employee (Current Employee)
Farnborough, Hampshire, South East England, England

I have been working at Claire's Stores

ProsMeet great people, discount is okay.

ConsSales assistants get no appreciation, too many hours, unfairly treated, looked down on. Really bad pay for what we do.

Advice to Senior ManagementPay rise, spend money on alarm systems and security, not on a waste of packaging in delivery.

No, I would not recommend this company to a friend

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Good experience

Third Key Holder (Former Employee)
Deer Park, IL (US)

I worked at Claire's Stores part-time for more than 3 years

ProsMore of a laid back atmosphere.
Younger customers.
Employee's availability to make

ConsLots of responsibility, sometimes too much too handle alone.
Running the store by yourself.
Little pay, for great amount of responsibilty.

Advice to Senior ManagementMore opportunities for growth within the company.

No, I would not recommend this company to a friend

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Store Manager

Store Manager (Former Employee)

I worked at Claire's Stores full-time for more than 3 years

ProsGreat mobility. Always an opportunity to move up. Gives store managers good ownership and ability to be creative in processes.

ConsTight payroll, corporate isn't quite in touch with the problems in store.

Yes, I would recommend this company to a friend

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Fun and Exciting!

Store Manager (Former Employee)
Aberdeen, SD (US)

I worked at Claire's Stores full-time for more than a year

ProsWorked with some great people!

ConsNot much communication from above

Yes, I would recommend this company to a friend

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Claires cute products

Retail Store Manager (Current Employee)
Edmonton, AB (Canada)

I have been working at Claire's Stores full-time for less than a year

Proscute products, good work hours

Consnot a lot to do some days, not great pay

Advice to Senior Managementpay better, give more creative freedom

Yes, I would recommend this company to a friend

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Tough workplace!

District Sales Manager (Former Employee)
Albuquerque, NM (US)

I worked at Claire's Stores full-time for more than a year

ProsThere are not manu pros for this company. You do get company car, computer, cellphone. Mostly 9-5 work schedule.

Conseverything! Low pay for store managers, little training, low workforce payroll, large shipments, low retention, cut-throat upper management.

No, I would not recommend this company to a friend

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"Fun atmosphere with tedious work and minimal compensation"

Store Manager (Current Employee)
Houston, TX (US)

I have been working at Claire's Stores full-time for more than a year

ProsCo-workers create a great with environment. Lots of hands-on training and you get a great experience with learning a new skill. There is always a joy when you can make a little girl feel like a princess!

ConsOutdated policy and procedures and with a busy high-volume store there is not enough hours provided to keep up with freight. When you are alone in your store and it gets busy it's difficult to deter shoplifters. Also the company should compensate the employees better and give opportunity for advancement within the company beyond SM.

Advice to Senior ManagementBetter compensation is definitely needed to retain great people, also showing an employee appreciation would also be nice.

No, I would not recommend this company to a friend

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1 person found this helpful  

Depends on your DM

Anonymous Employee (Former Employee)

I worked at Claire's Stores

Pros• Great workplace environment
• Decent hours
• Flexibility when it isn't holidays or back-to-school

Cons• Never get pay raises
• High turnover
• Uneven distribution of responsibilities
• Not paid enough for responsibilities

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