Claire's Stores

  www.clairestores.com
  www.clairestores.com

Claire's Stores Reviews

Updated 11 December 2014
Updated 11 December 2014
341 Reviews
2.4
341 Reviews
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Claire's Stores CEO James D. Fielding
James D. Fielding
78 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 46 reviews)

  • Some people might like it here because of the 50% discount for employees in claires and in icing stores (in 31 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 36 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Absolutely appalling! Appalling treatment of staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Cwmbran, Wales
    Former Employee - Sales Associate in Cwmbran, Wales

    I worked at Claire's Stores

    Pros

    50% discount but the products are cheap and nasty

    Cons

    Expected to drop everything to work extra hours, extremely difficult to get any time off, days off change at a few hours notice, dress to sell is gross - socks I had to wear for Christmas went back out to customers, extremely unhygienic and revolting. Training isn't sufficent. Appalling attitude towards staff.

    Advice to ManagementAdvice

    Get your act together, this is the 21st century and staff are treated with no respect whatsoever, I was bullied and victimised in the work place and left very stressed and upset.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    No opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time

    Pros

    Nice people, nice enviroment, good SMT

    Cons

    No training, no career prospects

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    The shop floor is fun, the politics less so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder in London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores as a contractor (more than an year)

    Pros

    Fun atmosphere, great theme days in store.
    Good staff discount

    Cons

    Ridiculous expectations by upper management.

    Frequent lone trading, with only 1 other member of staff working just a 4 hour shift with you. In this you are expected to deal with delivery, serve customers, replenish the store, and ear pierce. It's completely unrealistic.

    No support from management. They do not care about you at all.

    No full time hours unless you're management. They will hire sales assistants on 4 hour contracts, and key holders usually get 12 hours. This leads to a high turnover of staff, especially key holders, who are essentially management without any of the benefits or job security.

    With such a high turnover of staff, you often have new staff unable to ear pierce or do duals, leading to huge issues with customers. Not to mention, they pierce babies from 4 months old, completely money grabbing and unethical company.

    Hardly any opportunities to advance in your career.

    NO overtime pay! Minimum wage and nothing extra for bank holidays or working overtime!

    Huge issues with theft, there are no security measures in place and ridiculous policies that mean we are unable to do anything.

    Advice to ManagementAdvice

    Stop treating your staff like they are expendable. If you invest time, training and decent hours into us, we will perform much better. You have huge customer service expectations of us, do not expect this to happen along with everything else without decent hours or staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    They don't care about the staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder in Milton Keynes, England
    Former Employee - Third Key Holder in Milton Keynes, England

    I worked at Claire's Stores part-time (more than 3 years)

    Pros

    - Good Discount
    - No Uniform

    Cons

    - Managers need training on how to treat their staff.
    - Really low pay even for key holders
    - Low hour contract (usually 4) but expect you to work whenever they like.
    - Managers used hours as a reward and punishment scheme.
    - They don't care if you have other commitments to education, you're expected to care more about your job.
    - Very catty environment, felt like everyone was out to get eachother. There always had to be a problem with one person.

    Advice to ManagementAdvice

    - Train your managers how to treat staff.
    - Pay more
    - Don't hire part time staff in education and then expect them to care more about the job.
    - Stop with the over the top customer service.
    - Stop the dress to sell, I wouldnt want to buy products that had already been worn by someone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    The most dead end job with some power hungry idiots running it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores full-time (more than 8 years)

    Pros

    Hometime and some of the staff

    Cons

    Give out warnings and disaplinarys unneccessarily

    Advice to ManagementAdvice

    Stop lying and Move on

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Worst and animalistic treatment and Claires

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder in London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores part-time (more than 3 years)

    Pros

    Discount was good, hours could be excahnged

    Cons

    Poor higher management, District managers from HELL. From Monday to Thursday there are only two people on the shop floor, who have are expected to do customer service, ear piercings, mark downs, boxes of delivery, take breaks (even those you can't some times) and lots of UNPAID hours!!! Unethical company

    Advice to ManagementAdvice

    Stop treating your employees as animals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Only for the money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England

    I have been working at Claire's Stores

    Pros

    Meet great people, discount is okay.

    Cons

    Sales assistants get no appreciation, too many hours, unfairly treated, looked down on. Really bad pay for what we do.

    Advice to ManagementAdvice

    Pay rise, spend money on alarm systems and security, not on a waste of packaging in delivery.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Store Manager

    Former Employee - Store Manager in Dearborn, MI (US)
    Former Employee - Store Manager in Dearborn, MI (US)

    I worked at Claire's Stores full-time (more than 3 years)

    Pros

    Flexible scheduling while I was in college.

    Cons

    Compensation was on par with others, but promotions were tough to come by.

  10.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Florence, KY (US)
    Current Employee - Assistant Manager in Florence, KY (US)

    I have been working at Claire's Stores full-time (more than an year)

    Pros

    50% discount
    if you like piercings then piercings others is fun

    Cons

    work long hours alone
    company breaks state law and dosent give breaks to people who work 8 hours every day

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Love the customers and the discount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Sierra Vista, AZ (US)
    Former Employee - Store Manager in Sierra Vista, AZ (US)

    I worked at Claire's Stores full-time (more than an year)

    Pros

    Working with the customers is the greatest part of this job. Watching the little ones smile after they get their ears pierced or an adult so excited that they found the perfect item to go with their outfit. The discount is amazing.

    Cons

    Work-life balance is very lacking here. Upper management yells at the employees on the floor in front of customers and never praised you for what you did right just criticized you for what you didn't do. Never taking into consideration that there are not enough hours to bring in additional people with the work load you have. The POG was ridiculous! 4 hours and 3 people to complete an entire wall shift is not enough.

    Advice to ManagementAdvice

    Get in the stores and work them do not assume that our employees are not doing anything. If the DM's wold be more involved then just coming to the store once every 6 months they might see the economic shifts that are causing decreases. And if you build your team up instead of tearing them down, dropping morale into the toilet, you might see better results as well. Lastly you should make sure that all policies and procedures are followed uniformly instead of just when you feel like it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Claire's Stores Photos

Sierra Vista Claires
Katy Perry theme dress day
Ear day!!

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