Claire's Stores

  www.clairestores.com
  www.clairestores.com

Claire's Stores Reviews

Updated 22 November 2014
Updated 22 November 2014
336 Reviews
2.5
336 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
75 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 46 reviews)

  • Some people might like it here because of the 50% discount for employees in claires and in icing stores (in 31 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 36 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    No opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time

    Pros

    Nice people, nice enviroment, good SMT

    Cons

    No training, no career prospects

    Doesn't Recommend
    Neutral Outlook
  2.  

    The shop floor is fun, the politics less so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder in London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores as a contractor (more than an year)

    Pros

    Fun atmosphere, great theme days in store.
    Good staff discount

    Cons

    Ridiculous expectations by upper management.

    Frequent lone trading, with only 1 other member of staff working just a 4 hour shift with you. In this you are expected to deal with delivery, serve customers, replenish the store, and ear pierce. It's completely unrealistic.

    No support from management. They do not care about you at all.

    No full time hours unless you're management. They will hire sales assistants on 4 hour contracts, and key holders usually get 12 hours. This leads to a high turnover of staff, especially key holders, who are essentially management without any of the benefits or job security.

    With such a high turnover of staff, you often have new staff unable to ear pierce or do duals, leading to huge issues with customers. Not to mention, they pierce babies from 4 months old, completely money grabbing and unethical company.

    Hardly any opportunities to advance in your career.

    NO overtime pay! Minimum wage and nothing extra for bank holidays or working overtime!

    Huge issues with theft, there are no security measures in place and ridiculous policies that mean we are unable to do anything.

    Advice to ManagementAdvice

    Stop treating your staff like they are expendable. If you invest time, training and decent hours into us, we will perform much better. You have huge customer service expectations of us, do not expect this to happen along with everything else without decent hours or staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    They don't care about the staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder in Milton Keynes, England
    Former Employee - Third Key Holder in Milton Keynes, England

    I worked at Claire's Stores part-time (more than 3 years)

    Pros

    - Good Discount
    - No Uniform

    Cons

    - Managers need training on how to treat their staff.
    - Really low pay even for key holders
    - Low hour contract (usually 4) but expect you to work whenever they like.
    - Managers used hours as a reward and punishment scheme.
    - They don't care if you have other commitments to education, you're expected to care more about your job.
    - Very catty environment, felt like everyone was out to get eachother. There always had to be a problem with one person.

    Advice to ManagementAdvice

    - Train your managers how to treat staff.
    - Pay more
    - Don't hire part time staff in education and then expect them to care more about the job.
    - Stop with the over the top customer service.
    - Stop the dress to sell, I wouldnt want to buy products that had already been worn by someone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The most dead end job with some power hungry idiots running it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores full-time (more than 8 years)

    Pros

    Hometime and some of the staff

    Cons

    Give out warnings and disaplinarys unneccessarily

    Advice to ManagementAdvice

    Stop lying and Move on

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Worst and animalistic treatment and Claires

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder in London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores part-time (more than 3 years)

    Pros

    Discount was good, hours could be excahnged

    Cons

    Poor higher management, District managers from HELL. From Monday to Thursday there are only two people on the shop floor, who have are expected to do customer service, ear piercings, mark downs, boxes of delivery, take breaks (even those you can't some times) and lots of UNPAID hours!!! Unethical company

    Advice to ManagementAdvice

    Stop treating your employees as animals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Only for the money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England

    I have been working at Claire's Stores

    Pros

    Meet great people, discount is okay.

    Cons

    Sales assistants get no appreciation, too many hours, unfairly treated, looked down on. Really bad pay for what we do.

    Advice to ManagementAdvice

    Pay rise, spend money on alarm systems and security, not on a waste of packaging in delivery.

    Doesn't Recommend
    No opinion of CEO
  8.  

    I was a third key.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores

    Pros

    Helping young girls with accessories for prom and homecoming is very satisfying.

    Cons

    Black Friday sucks!!!! And can get quite boring at times

  9.  

    ok job to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time (more than 3 years)

    Pros

    discount co workers customer bonus prize for to top store for the most part easy work

    Cons

    pay rate, upper mang. sucked somewhat disrepectful long hours had to remodel store twice one

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Decent experience. Terrible DM.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key/Assistant Manager
    Former Employee - Third Key/Assistant Manager

    I worked at Claire's Stores part-time (less than an year)

    Pros

    Pay was above average, because I had some experience.
    3rd key is the best job, you have more responsibility but you are either opening or closing.
    Scheduling was wonderful, our manager was excellent at meeting everyone's needs.

    Cons

    DM pushed store managers too hard.
    We had to do all inventory large or small, ourselves which meant HOURS overnight twice a year!
    401K package was pretty terrible.

    Advice to ManagementAdvice

    Fire associates who make the working environment unmanageable! We had a terrible 3rd key who was promoted by an ex store manager but our manager was too afraid to get rid of her since she complained A LOT to our DM, because she thought she knew it all. My store has since closed and she moved on, thankfully, she was a terror to work with.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    n/a

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores

    Pros

    Great employee discount on merchandise.

    Cons

    You have to work alone most of the time.

Work at Claire's Stores? Share Your Experiences

Claire's Stores

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.