Claire's Stores

  www.clairestores.com
  www.clairestores.com
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Claire's Stores Reviews

Updated 26 September 2014
Updated 26 September 2014
312 Reviews
2.5
312 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
67 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 38 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 29 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 34 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 30 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    No opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time

    Pros

    Nice people, nice enviroment, good SMT

    Cons

    No training, no career prospects

    Doesn't Recommend
    Neutral Outlook
  2.  

    The shop floor is fun, the politics less so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder  in  London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores as a contractor for more than a year

    Pros

    Fun atmosphere, great theme days in store.
    Good staff discount

    Cons

    Ridiculous expectations by upper management.

    Frequent lone trading, with only 1 other member of staff working just a 4 hour shift with you. In this you are expected to deal with delivery, serve customers, replenish the store, and ear pierce. It's completely unrealistic.

    No support from management. They do not care about you at all.

    No full time hours unless you're management. They will hire sales assistants on 4 hour contracts, and key holders usually get 12 hours. This leads to a high turnover of staff, especially key holders, who are essentially management without any of the benefits or job security.

    With such a high turnover of staff, you often have new staff unable to ear pierce or do duals, leading to huge issues with customers. Not to mention, they pierce babies from 4 months old, completely money grabbing and unethical company.

    Hardly any opportunities to advance in your career.

    NO overtime pay! Minimum wage and nothing extra for bank holidays or working overtime!

    Huge issues with theft, there are no security measures in place and ridiculous policies that mean we are unable to do anything.

    Advice to ManagementAdvice

    Stop treating your staff like they are expendable. If you invest time, training and decent hours into us, we will perform much better. You have huge customer service expectations of us, do not expect this to happen along with everything else without decent hours or staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    They don't care about the staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder  in  Milton Keynes, England
    Former Employee - Third Key Holder in Milton Keynes, England

    I worked at Claire's Stores part-time for more than 3 years

    Pros

    - Good Discount
    - No Uniform

    Cons

    - Managers need training on how to treat their staff.
    - Really low pay even for key holders
    - Low hour contract (usually 4) but expect you to work whenever they like.
    - Managers used hours as a reward and punishment scheme.
    - They don't care if you have other commitments to education, you're expected to care more about your job.
    - Very catty environment, felt like everyone was out to get eachother. There always had to be a problem with one person.

    Advice to ManagementAdvice

    - Train your managers how to treat staff.
    - Pay more
    - Don't hire part time staff in education and then expect them to care more about the job.
    - Stop with the over the top customer service.
    - Stop the dress to sell, I wouldnt want to buy products that had already been worn by someone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    The most dead end job with some power hungry idiots running it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores full-time for more than 8 years

    Pros

    Hometime and some of the staff

    Cons

    Give out warnings and disaplinarys unneccessarily

    Advice to ManagementAdvice

    Stop lying and Move on

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Worst and animalistic treatment and Claires

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder  in  London, England
    Current Employee - Third Key Holder in London, England

    I have been working at Claire's Stores part-time for more than 3 years

    Pros

    Discount was good, hours could be excahnged

    Cons

    Poor higher management, District managers from HELL. From Monday to Thursday there are only two people on the shop floor, who have are expected to do customer service, ear piercings, mark downs, boxes of delivery, take breaks (even those you can't some times) and lots of UNPAID hours!!! Unethical company

    Advice to ManagementAdvice

    Stop treating your employees as animals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Only for the money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Farnborough, Hampshire, South East England, England
    Current Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England

    I have been working at Claire's Stores

    Pros

    Meet great people, discount is okay.

    Cons

    Sales assistants get no appreciation, too many hours, unfairly treated, looked down on. Really bad pay for what we do.

    Advice to ManagementAdvice

    Pay rise, spend money on alarm systems and security, not on a waste of packaging in delivery.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Loved the job, but hated the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Fairfax, VA (US)
    Current Employee - Assistant Manager in Fairfax, VA (US)

    I have been working at Claire's Stores full-time for more than 3 years

    Pros

    Nice discounts
    nice room for promotion
    customers are fun

    Cons

    working with tons of tiny items
    unstable managers
    district managers were forceful at making leads travel to different stores, with no extra pay, or compensation on gas.
    managers dont work that much and leave it all to assistants
    managers can be gone for hours on end on breaks

    Advice to ManagementAdvice

    depending on managers, they all were aways so different.
    Dont force employes to buy products and wear them if they do not like a specific product.
    I understand wearing something to inspire customers, but if its something i dont like wearing, like hats, its a waste of my money.

    Managers need to be more like managers, train managers properly. Most of them are very lazy.

    Upgrade the system ! Everything is pen and paper, and using calculator and a lot of hand written things. Never have I ever worked for a shop where everything is written down so much ! From daily goals, to schedules, ext ect.

    A competitive pay rate would also be nice. I can not work in a high income state, and make min wage as a asst manager. you only seem to somewhat make money if you are a manager, if you are not then you are out of luck and need at least another job to survive. Bonuses are a joke at this company, and no benefits.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Good company to work for, a little behind the times, very money focused.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Claire's Stores full-time for more than 3 years

    Pros

    Great discount. Generally co-workers are fun and easy going. Flexible schedule. If you have a good district manager and store manager, it's a ton of fun.

    Cons

    Company requires lots of tasking. Benefits are OK. Low starting rate, even for very experienced employees. They are very "customer" focused but in reality it's about making the money. With the large amount of tasking required it's difficult to balance the customer/ tasking ratio. Payroll allocation is not very good, even in the high volume stores. 1:1 coverage in most stores on weekdays and very few opportunities to get decent hours due to lack of payroll hours allowed. Very high turn-over rate. In high volume stores lots of stress and many people put in LOTS of time off of the clock. Strict visual merchandising with very little room to "make it work." Claire's has lots of very different store styles and sizes which don't always allow for the Planogram to look like it should. If you try and fix things to your stores particular style a lot of the time you are reprimanded, unless you have an awesome DM. Merchandise distribution is a bit off and there are often issues with stores over/under receiving merchandise. Not directly related to the company, the customers that generally shop at Claire's are rude and the teens/tweens totally destroy they store and show little to no respect to the employee. There are also no tipping for outstanding customer service with ear piercings.

    Advice to ManagementAdvice

    Higher pay to make all the work worth it. Allow more store level flexibility in order to make the store look nice and run well. We aren't stupid and can figure out how to solve a visual problem.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Claire's is a fun environment to work in but it gets tiring after a while.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Third Key Holder
    Current Employee - Third Key Holder

    I have been working at Claire's Stores part-time for more than a year

    Pros

    One of the best things you acquire from Claire's is maturity and personal growth due to all of the responsibilities they leave you with. Starting pay for a third key holder was a bit above average and the employee discount is great!

    Cons

    District managers aren't the best, very demanding but not very helpful. Although starting pay is good, raises for hard work aren't really given. The amount of vacation time given to the employees who are not managers sucks.Corporate does so many promo changes too frequently and it becomes stressful for employees.

    Advice to ManagementAdvice

    With the amount of responsibility each employee has I believe that raises should be given every so often to all employees who show good progress.

    Recommends
  11.  

    Fast-paced and Fun Retail Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Tupelo, MS (US)
    Former Employee - Assistant Manager in Tupelo, MS (US)

    I worked at Claire's Stores full-time for more than a year

    Pros

    All of my co-workers were like one big family, for inexperienced associates the pay was better than minimum wage, as long as we requested off enough in advance the time was granted, nice employee discount, good communication built between store associates and district manager

    Cons

    The store gets very busy at time while being the only one working, the inventory scheduling as well as some planograms went over-night for the asm and sm, a lot of shoplifting, piercing ears of kids who do not want their ears pierced is awful, the pos system frequently was frozen and we were ordering new hardware (printer, credit card machine, etc..) every other week, and as asm I would would some 8 hour shifts alone with no relief for a break

    Advice to ManagementAdvice

    The scheduling could be approved all around. There were not enough hours given to schedule efficiently. I would find myself staying over-night working on plan-on-gram, mark-downs, and inventory. Sometimes to keep from going over on the clock, but in order to get things done the manager and I would stay on our own time off the clock so that we could get things done that we couldn't during the day due to customer traffic. We were also not given enough hours to schedule breaks for those working 8+ hour shifts. I would sometimes work a 12 hour shift without a break due to the few employees we had there since we were limited on hires.

    Recommends
    Neutral Outlook
    No opinion of CEO

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