Claire's Stores

  www.clairestores.com
Work in HR? Unlock Free Profile

Claire's Stores Reviews

Updated 19 August 2014
Updated 19 August 2014
299 Reviews

2.6
299 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
60 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 35 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 27 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 30 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Just dont.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Um. You get a 50 percent discount

    Cons

    I was frequently in the top 10 percent of my district, but my district manager called me a "r e t a r d" in front of other managers(I left 6 voice mails for hr and never got a call back) because I voiced my opinion on lack of flexibility (you can only use vacation 30 weeks out of the year, and even then, they can still deny you if the store is understaffed), lack of breaks (seriously, I got less than 10 paid breaks in the 2 years I was there), being forced to cover shifts if someone called in (if you opened the store and the closer calls in sick, you must find someone to cover it, or close the store. If not, you get written up), frequently working alone, and poor pay for work expectations. Oh, and they shorted/messed up 7 of my last 9 paychecks.

  2. 1 person found this helpful  

    Kicking you when your Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Discounts only, that is about it

    Cons

    Vacation and personal days are rarely able to use due to always expecting to be in the buisness. Having way to many jobs to complete, paperwork to do, keeping up with frieght, hopeing that todays workers will actually show up for there jobs, recruit on a DAILY basis not just weekly, Throwing new things at employees on a weekly basis's as well, update mall websites, host one ear piercing princess event a month, must host one celebrate party a month with not contributions from company. Set up secret shops on store everyweek, use your off time to wait and do night checks. Expect unreliable employees to actually fallow through with what there tought when they dont and your not there you have to do it, Have conversation with said employee when you actually see them next week since there is not enough payroll to have two people on at once. Why turnover takes so long to fill positions because others get sick of having to work days that they work at other jobs because there isn't enough hours to train so they just walk out and leave. When you hold people accountable the way the company wants they turn and walk out no two week notice. Leaving Managers to not have a personal life.

    Advice to ManagementAdvice

    Allow management a set monday through sunday set schedual improving the management moral, allow third keys set scheduals to allow for much easier and quick fillment of positions that become vacant to part time management to equire other employement or schooling objectives to help compinsate the lack of hours recieved due to payroll cuts. Stop the negativity don't say one thing then turn and say another in a form of a paper. Cut out the extra junk, Some things just don't matter and are a waste of time that cause more of a headache and Anxiety. If the customer is top priority then don't make additional reaports mandatory, we understand there usage but when you add too many its overwhealming. Stop trying to change things to Stream line, When i first started with this company things were more predictable on changes which allowed for a quicker promo changes and stocking. Sometimes oldschool is the way to go, RM coming in and harping on managers for DORs not completely rolled out usually is due to things they can't handle all the other paperwork why add more to them untill they reach that level. A jobs should not cause mental and exhaustion to ones health. When employees start to have panik attacks at work because the transactions arent meeting goals and your can see a decline in mall traffic and are doing everything in you posistion possible with all the responsibilites given is a joke. Emails coming daily saying you pretty much suck daily doesn't help a stores moral specially at the start of the buisness day. NOT ENOUGH HOURS IN THE DAY TO REACH EVERY EMPLOYEE. Store managers consistantly giving up holidays un aware if stores will open. Lack of qualified applications coming through the door, Other stores recruitting your employees offering more money and more hours. Can't get other to come work for you as they would always be taking a pay cut. Take a walk through malls LOOK AT THE NOW HIRING SIGHNS THERE IS A REASON EVERYONE IS LEAVING RETAIL, YOUR BLAMING THE WRONG PEOPLE AND PUTTING MONEY INTO THINGS THAT WONT MAKE YOU MONEY. IF YOUR RM ARE SITTING THERE SAYING THAT WE ARE REPLACEABLE AFTER BRINGING THE MORAL DOWN TO BEGIN WITH MAKING OUR HOPES ONE DAY BECOMING A DM NO LONGER POSSIBLE AND EXPECTING RESULTS WE QUESTION WHY ARE WE GIVING UP OUR TIME FOR LESS PAY THEN OTHER STORES MANAGERS, MISSING IMPORTANT LIFE CHANGING FAMILY EVENTS, NOT BEING ABLE TO FURTHER OUR EDUCATION HAVING TO BE AT THE STORE AT ANY GIVEN SAID MOMENT. HOPE YOUR HOLIDAYS ARE NICE OURS ARE ALWAYS PUT ON HOLD. IF WE CANT FURTHER OUR CAREER WHY DO WE WANT TO CONTINUED TO BE TREATED LIKE CRAP IN A JOB WE CAN'T EVEN AFFORD TO BUY HOMES OR FEEL WE ARE ACTUALLY LIVING OUR LIFE. GIVE MANAGERS OFFICE HOURS TOO WITH ALL THE REPORTS AND BOOKS HAVING TO BE LOOKED OVER WE NEED A PLACE THAT IS UNDISTRACTING TO COMPLETELY ACKNOWLEGE THESE TO BE ABLE TO ANSWER ALL QUESTIONS AND FIX EMPLOYEE ERRORS..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Interesting Job.... some pros but many cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Nashua, NH (US)
    Former Employee - Sales Associate in Nashua, NH (US)

    Pros

    Awesome employee discount- although it made spending money within the store easy.

    Cons

    Ear-piercing babies was awful... The management used fear rather than reward. Minimum wage job with inflexible hours as well as not enough hours. Another downside is having to work during holidays- especially Christmas, long hours on the days leading up to Christmas- until 11pm some nights and all shifts you stay standing the whole time.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Typical Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    The work environment was fun at times. The employee discount was great, 50% off! We also received an end of the year bonus.

    Cons

    Management was horrible. Ear piercing babies is soul-crushing. The pay was minimum wage. The hours were sparse and all over the place. Inventory...

    Advice to ManagementAdvice

    Treat your employees with a shred of decency... Being condescending is not appreciated nor is it helpful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Fun but not a life decision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Employee discount. Fun staff. Happy atmosphere. Ear piercings. Celebrate parties. Working with all types of people every day.

    Cons

    Working alone for as long as 8 hours. Not always getting clear direction from upper management. Company expecting everything to be the same not taking into account different shapes, volumes, sizes, and demographic of stores.

    Advice to ManagementAdvice

    Pay your people. If you expect us to work always alone, with a huge list of tasks, and customer service, and sales....and only give us the bare minimum of allocated hours to do so, pay us more. I was given a 16 cent raise after turning my store from a total hole to one people come to for a reason. And I can't hire more people because then I'll have 5 hours to give each employee and who wants to stay with a company that only pays them 5 hours a week?

    Save money on all that unnecessary marketing, go electronic with CNNs, and stop sending us moldy merchandise to later destroy and pay your people what they deserve. If you pay us more, our quality of work will improve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    if you have to work retail don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  West Nyack, NY (US)
    Former Employee - Sales Associate in West Nyack, NY (US)

    Pros

    good pay if you've never had work experience
    flexible hours
    half off everything in the store

    Cons

    screaming babies from ear piercings
    bad management
    kids running through the store all the time
    putting back the items on the shelf (it's like where's waldo except worse)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    It was a fun job with a great discount and fun environment, but management wasn't always the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key  in  Knoxville, TN (US)
    Former Employee - Third Key in Knoxville, TN (US)

    Pros

    50% Employee Discount, Fun Dress Up Days, Accountability, Dress Up Days, Specialty, Fashion Forward

    Cons

    Working Alone, Some Management was not educated, Too much drama, not promoting from within, store management not having a great work-life balance

    Advice to ManagementAdvice

    Keep the drama at home! Learn how to hire the correct people for the positions. Also, learn to promote from WITHIN! AND DON'T PROMOTE JUST FRIENDS FOR DM POSITIONS! A lot of the store managers that deserve promotions, you just keep them hanging around, telling them they're fit for DM positions/training positions and then filling it with other people......not ok!

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    It was great at some points and terrible at others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder  in  Saint Louis, MO (US)
    Former Employee - Third Key Holder in Saint Louis, MO (US)

    Pros

    -50% discount
    -Manager (my 3rd one, anyway)
    -Piercing ears
    -Parties

    Cons

    -Horrible upper management
    -Bad sales practice
    -Very inconsistent hours
    -Poor employee treatment from staff
    -Drama

    Advice to ManagementAdvice

    -Take time to empathize with each store. Give your DM (district manager) less stores so that they can focus better on them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Don't get your ears pierced here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Destin, FL (US)
    Former Employee - Store Manager in Destin, FL (US)

    Pros

    none whatsoever. It's a horrible work environment.

    Cons

    Your insurance sucks. You pay by salary. Employees working alone with no assistance. I'm trying tofigure out how Claire's stays in business.

    Advice to ManagementAdvice

    Don't give everyone 18+ a set of keys to the store. Raise your level of shrink. 30% loss of yearly profits shows that you know every tween/teen steals from you. ACTUALLY TRAIN YOUR PIERCERS!!! 2 videos and adult sized practice ears sure HELL doesn't properly train you for a 6 month old BABY. Figure out some other way to organize your backrooms. Tupperware bins ain't working people

    Doesn't Recommend
    Neutral Outlook
  11.  

    Don't work here!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Key Holder  in  Calgary, AB (Canada)
    Current Employee - Third Key Holder in Calgary, AB (Canada)

    Pros

    you get a pretty good discount of 50 percent off everything including clearance except when 10 for 10 is on and most of the time if you need a day off for an appointment or something theyll give it off

    Cons

    management is a joke. i worked there for 6 months and we went through 3 store managers, 2 assistant managers and several sales people/ third keys left too. i ended up having to work50-60 hours a week and then they finally hired a couple people and my hours were put down to like 15. the DM for calgary is really rude and demanding and she will change her mind about floor plans like 10 times and then get mad at you when you havent finished it because she keeps making you restart halfway through. she also tends to only hire store managers that she knows outside of work and she gossips with them and will go for smoke breaks constantly but then yell at you when you go to get a drink quickly. breaks are quite often a joke as well. you get a half hour if you work 5 hours or more which is fine except that the way they schedule you often have to go like an hour before the end of your shift if youre opening or like as soon as you get there basically if youre closing and half the time you dont even get it and no one seems to care. schedules are also supposed to be posted 2 weeks in advance but often arent even made until the day before. you are expected to get through at least like 3 to 5 huge boxes of earrings and things in just a few hours which is impossible with customers and ear piercings constantly walking into the store. birthday parties are a joke the one that i did the girl was like 12 and was way too old for it and was just miserable the whole time. and they barely give you any training on doing ear piercings. you just watch a dvd do a couple on a foam ear and then they let go right ahead on customers. dont ever get pierced at or work for claires.

    Advice to ManagementAdvice

    the whole upper management needs to be replaced. you need people that care about thier employees and understand that we arent capable of doing 15 peoples work between like 3 people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for Claire's Stores? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.