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Comcast Reviews

Updated 17 April 2015
2657 reviews filtered by
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3.2
2,657 Reviews
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Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,345 Ratings

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)

Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (18)

    Tons of Opportunity, in your Hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Philadelphia, PA (US)
    Current Employee - Marketing Manager in Philadelphia, PA (US)

    I have been working at Comcast full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

  2. Fasted Paced and Exciting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comm Tech IV in Harrisburg, PA (US)
    Current Employee - Comm Tech IV in Harrisburg, PA (US)

    I have been working at Comcast full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoy the challenge of fixing a chronic trouble call. I also enjoy the challenge of making an irate customer calm and happy at the end of out experience together.

    Cons

    Few and far between but as with any company not enough time on the part of management to complete a required task. However its all about making the time and using the time given wisely.

  3. Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Comcast full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You have some of the most humble leaders throughout the company who genuinely care about th e well-being of their employees.

    Cons

    It tends to be a bit more traditional compared other "tech" companies.

    Advice to Management

    Continue to embrace new ideas and young talent, and focus on the customer!

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  5. Good place to work... if you can deal with all stress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Silver Spring, MD (US)
    Current Employee - Anonymous Employee in Silver Spring, MD (US)

    I have been working at Comcast full-time (more than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits. Great workplace culture.

    Cons

    Too many stats to achieve and very irrate customers.

  6. Helpful (1)

    Talent Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pennsylvania in Philadelphia, PA (US)
    Current Employee - Pennsylvania in Philadelphia, PA (US)

    I have been working at Comcast full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Provide a collaborative environment with great benefits. There is a lot of excitement for company growth.

    Cons

    It is hard to shake the public view of the company, because it doesn't reflect what it is like to be part of this great organization.

    Advice to Management

    Don't be afraid to start publicly talking about the great things that we do here, it will catch on!

  7. Retenton Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Specialist in Miramar, FL (US)
    Current Employee - Retention Specialist in Miramar, FL (US)

    I have been working at Comcast full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Opportunity to grow within the Company.

    Cons

    Stressful position due to the nature of the job.

    Advice to Management

    Extensive training for new hires.

  8. Great growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Operation Supervisor in Chicago, IL (US)
    Current Employee - Technical Operation Supervisor in Chicago, IL (US)

    I have been working at Comcast full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The opportunity to grow

    Cons

    Haven't met a con yet

  9. Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Technician IV in Auburn, WA (US)
    Current Employee - Network Technician IV in Auburn, WA (US)

    I have been working at Comcast full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture here is one of self improvement and opportunity. The harder you work, the more it pays off.

    Cons

    Goals are fluid and require effort to maintain. This is not a company to join if you can't handle fast paced change.

    Advice to Management

    Change is good, but pacing is important. Too much change can be harmful to overall morale.

  10. Comcast Employee over 10 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Detroit, MI (US)
    Current Employee - Anonymous Employee in Detroit, MI (US)

    I have been working at Comcast full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are great. Free Cable, Internet, and phone. Diverse atmosphere. Learn alot from the company.

    Cons

    Salary can be better, Annual Merits are graded on a high scale. Have not receive a dollar raise yet. The most I’ve received was a .40 cent. Most position changes are lateral moves.

    Advice to Management

    Utilize your entire team. Do not put all your eggs in one baskets. Train all employees on the same things, so everyone has a fair chance of advancements. I can only speak on my department. This comment does not represent all management in Comcast.

  11. Universal Studios Orlando City Walk Park Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Park Services in Orlando, FL (US)
    Current Employee - Park Services in Orlando, FL (US)

    I have been working at Comcast full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Hard work pays off. Supervisor and Managers always looking for employees with potential.

    Cons

    Little full time options

    Advice to Management

    Invest more in training and education.

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