Compass Group

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Compass Group Reviews

Updated Jul 21, 2014
Compass Group – UK – “EY Top Chefs”

All Employees Current Employees Only

2.9 97 reviews

0% Approve of the CEO

Compass Group CEO Richard Cousins

Richard Cousins

(1 ratings)

50% of employees recommend this company to a friend

Review Highlights

Pros
  • Large company with good benefits(in 5 reviews)

  • Best work environment and professionally qualified staff in my team makes me very comfortable to work with(in 3 reviews)


Cons
  • Also, low pay because of being in food service industry(in 5 reviews)

  • Not enough full-time jobs in NYC or Long Island(in 3 reviews)

97 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Quiet but not career opportunity

    Customer Service Assistant (Current Employee) London, England

    ProsSafe working place, good standard

    Consno bonus, no career, a lot a flexibility's request

    Advice to Senior ManagementBetter shift organization and encourage the services through bonuses

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Poor managment

    Cleaner (Current Employee) Haverfordwest, Wales

    ProsGood supervisor. Fun crew to work with all 3 of them

    ConsLow pay, no pay rise now since 2010, wanting too much to be done in the time limit given normal clean is two hours but yet if done right would take 2 hours 30 mins. Not enough hours so run on skeleton crew so if some one is sick or on holiday no one to cover them since been there they have cut 100 hours a month just for pure profit for who could I guess

    Advice to Senior ManagementUp the hours, if you say your coming down come down, put uniform on different budget instead of cleaning budget ( part of icm compass group) produce ids for the staff.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Terrible job - mixture of a leech and slave-camp company that are present from where I come from... (Eastern Europe)

    Customer Service Assistant (Former Employee) Cambridge, East of England, England

    Pros- great team, we helped each other to survie from one day to another
    - money on time
    - usually two days off per week
    - learned some new skills (barista)

    Cons- minimal wage: we spend many hours of private time on online courses which were ment to be paid but never were, the same was with ridiculous raise (20p per hour) which was denied from us even if all of us met the requirements for it.
    - unfair treatment: new workers got better contracts and wages than us although we still had to train them to do the job!
    - no salary while being sick, zero benefits at work: we were denied to drink or eat food from the place I worked cause the company was saving money on us - they explained it was due to the fact we were a franchise belonging to compass group / medirest and had different policy.
    - huge rotation of staff due to horrible working conditions (in the last 3 weeks I worked 6 people quit, during the half a year I worked more than 30)
    - never enough staff so a small and weaken team had to deal with workload which should be spread among higher amount of staff members (people rather pretended to be sick not earning the money than come to work)
    - poor managment, breaking law: demanding doctors sick note after 2 days of work, sometimes fisnishing shift at 10pm and starting for example 6-7am next day, skipping money check with newly open tills to save time, overal inhuman treatment and expectations (not from supervisors as they were in same bad situation as us, but from head office)
    - it often happened that the "office" paid less hours than you actually worked, even if I counted hours myself they always found a magic way to pay less, so after some time I just stopped counting them as it was useless
    - poor hygiene of workplace, it was clean and everything was working great only during audit days - and it is a hospital!
    - constant problems that were slowing down our work: broken sinks, broken fridges, ice blenders etc.
    - fussy customers: most of them were angry at quality of service and its speed - basicly caused by reasons mentioned above. (There is always a queue of 10-20 people)
    - stupid ideas of how to improve our work presented by big bosses - they only know work from the "sitting in the office" perspective trying to implement some ideas which are totally useless. Few days of observation would be better than creating some solutions from the air...
    - no extra money if you work on weekends or holiday, very poor holiday payment
    - slim chances of progression and zero financial or at least mental motivation to do so.
    - unreachable targets as a part of money saving strategies
    - zero work/income stability as the company used to cut hours or not employ new members off staff to squize as much work from current employees as possible. Only when they reached a dangerously low amount of staff they threw some job adverts to fill up some of the holes.
    - very poor training, sometimes non-existing due to shortage of staff
    - frustrating as you see either your supervisors or collegues to burst out crying occasionally when they cannot cope with a given situation ( manage shift with 2 staff members while there should be 5 or 6 of them as we serve easily over 1000 customers daily)

    Advice to Senior ManagementJust go and work as one of us for a week you will see...
    Maybe try to be a human instead of seeing us only as a tool to create revenue. Even tools break if you dont care about them eventually...
    Worked at Costa, Addenbrookes Hospital, Cambridge.

    Worked full time hours on zero-hour contract as a salesman/barista/kitchen porter for half a year there and staff members already called me veteran which explains it all... Costa as a company may be a nice play to work, but the franchise I worked for just brings the shame to this coffee shop brand. I pity all the good, honest and hardworking people who are still there...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    intimidation at agco site compass abbey park stoneleigh

    Catering Assistant (Former Employee) Kenilworth, England

    Proswhat is there a policy of intimidating been allow to go on at compass agco site abbey park warwickshire cv8 2tq and no higher management is prepared to deal with it ,can you verify that it is ok to intimidate fellow staff member

    Consgreat company to work for if you are not subject to intimidation or hounding by other members of staff

    Advice to Senior ManagementSenior management are not interested in bully tactics by other members of staff,as it seems to be a pecking order of friends and is quickly swept under the carpet

     

    Got me through uni

    Anonymous Employee (Former Employee)

    ProsIt paid me money that got me through uni, learned a lot about customer service which is serving me very well currently

    ConsZero hours contract, and they messed up all my paper work when I left but other than that it was a good job with good people and I miss it very much

    Advice to Senior ManagementGet rid of zero hours contacts

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good job for flexibility

    Anonymous Employee (Former Employee) London, England

    ProsIt's a casual job so can supplement your main job or is good if you are a student. Tips can be good depending on the restaurant you are working in. People are generally very nice. Overall it's a good job.

    ConsAs it's an event based company, the senior management tend to get very stressed out during the day and can take it out on their staff - you need a thick skin at times.

    Advice to Senior ManagementYou can catch more bee's with honey than vinegar..

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    One big lie. They trick you into thinking you are secure in your role when really they are holding a knife at your back.

    Sales Assistant (Current Employee) London, England

    ProsThe co workers, definitely not including management, you meet some of the most amazing and hardworking people and certainly build great friendships. We're a real team and that is something I'll miss when I quit.

    ConsManagement will do anything to cover their backs! They will lie, commit fraud, you name it and odds are they've probably done it.

    Advice to Senior ManagementGive your employees some trust, rather than expecting us to blindly follow and throw ourselves in front of a knife (job loss) for you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The management do not care...

    Kitchen Assistant In A School (Former Employee) Leeds, England

    ProsNo pros as they don't care about children or employees

    Conscons is working for them

    Advice to Senior ManagementMy 3 year old daughter recently broke her arm one Sunday afternoon which required a visit to the hospital. We finally got home at 1am and at 7.50am I informed work about the situation. My daughter had a fresh pot put on her arm BTW. Work then proceeded to order me to get a baby sitter and return to work immediately while spouting about company policy. In fact the rest of the conversation was awful and as a result I felt I was pushed out of my job and to date not one person has got back to us. Loss of earnings...Pushed out. And this is in a school. if they don't care about my daughter then they don't care about the other 1000 children in school or any other school. In fact the regional manager took great pleasure in telling me that when her children are ill, she get's a baby sitter and gets straight to work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Supervisor (Casual Contract) great opportunities if you know the right people

    Hospitality Supervisor (Former Employee) Cardiff, Wales

    ProsFantastic venues, all over the UK. Really flexible - you can pick your own shifts if you're on a casual contract.

    ConsNot a huge amount of investment in training (probably due to the casual nature of my contact). Opportunities are great if you get in with the right people - but that can be difficult.

    Advice to Senior ManagementSome middle management were very destructive to the overall team - their people management skills were severely lacking and they often had a bad attitude.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Extreamly Unprofessional

    CSA (Current Employee) Cheam, England

    ProsThe location is great... Thats thr only plus point....

    ConsThe company is very unprofessional!! The managers dont respect the staff. The team leader dosnn't know how to use a till and some staff too! We have got a new manager and she tris to boss everyone and doesn't listen to any suggestions. In a recent occasion she lied to one of the staff! Working conditions are bad. and nobody speaks about a raise for a long time employees. They are all on the same wage for many years!

    Advice to Senior ManagementPlase see whats happening in the stores and listen to the problems of saff and not just the managment. Improve the working conditions and keep those managers who can respect staff.

    No, I would not recommend this company to a friend

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