Compass Group

  www.compass-group.com
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Compass Group Reviews

Updated 7 August 2014
Updated 7 August 2014
102 Reviews

2.9
102 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Compass Group CEO Richard Cousins
Richard Cousins
3 Ratings

Review Highlights

Pros
  • Large company with good benefits (in 5 reviews)

  • Best work environment and professionally qualified staff in my team makes me very comfortable to work with (in 3 reviews)


Cons
  • Also, low pay because of being in food service industry (in 5 reviews)

  • Not enough full-time jobs in NYC or Long Island (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Quiet but not career opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant  in  London, England
    Current Employee - Customer Service Assistant in London, England

    Pros

    Safe working place, good standard

    Cons

    no bonus, no career, a lot a flexibility's request

    Advice to ManagementAdvice

    Better shift organization and encourage the services through bonuses

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter  in  Chatham, England
    Former Employee - Waiter in Chatham, England

    Pros

    Management are bully's the pay is crap the job is carp and they don't give you your month in hand when you leave well they don't pay you nothing at all the take it all away from you. the management take stock to sell on the side made to work with no lunch the most worst company you could ever work for they say the make 14 billion a year but they won't freed the staff or pay them better compass / ess Medway should be looked in to by the police becouse there doing things against the law

    Cons

    Trying to stay alive the amont of hour they make you do and not pay you for it

    Advice to ManagementAdvice

    You should all be locked up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Poor managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cleaner  in  Haverfordwest, Wales
    Current Employee - Cleaner in Haverfordwest, Wales

    Pros

    Good supervisor. Fun crew to work with all 3 of them

    Cons

    Low pay, no pay rise now since 2010, wanting too much to be done in the time limit given normal clean is two hours but yet if done right would take 2 hours 30 mins. Not enough hours so run on skeleton crew so if some one is sick or on holiday no one to cover them since been there they have cut 100 hours a month just for pure profit for who could I guess

    Advice to ManagementAdvice

    Up the hours, if you say your coming down come down, put uniform on different budget instead of cleaning budget ( part of icm compass group) produce ids for the staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Terrible job - mixture of a leech and slave-camp company that are present from where I come from... (Eastern Europe)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Assistant  in  Cambridge, East of England, England
    Former Employee - Customer Service Assistant in Cambridge, East of England, England

    Pros

    - great team, we helped each other to survie from one day to another
    - money on time
    - usually two days off per week
    - learned some new skills (barista)

    Cons

    - minimal wage: we spend many hours of private time on online courses which were ment to be paid but never were, the same was with ridiculous raise (20p per hour) which was denied from us even if all of us met the requirements for it.
    - unfair treatment: new workers got better contracts and wages than us although we still had to train them to do the job!
    - no salary while being sick, zero benefits at work: we were denied to drink or eat food from the place I worked cause the company was saving money on us - they explained it was due to the fact we were a franchise belonging to compass group / medirest and had different policy.
    - huge rotation of staff due to horrible working conditions (in the last 3 weeks I worked 6 people quit, during the half a year I worked more than 30)
    - never enough staff so a small and weaken team had to deal with workload which should be spread among higher amount of staff members (people rather pretended to be sick not earning the money than come to work)
    - poor managment, breaking law: demanding doctors sick note after 2 days of work, sometimes fisnishing shift at 10pm and starting for example 6-7am next day, skipping money check with newly open tills to save time, overal inhuman treatment and expectations (not from supervisors as they were in same bad situation as us, but from head office)
    - it often happened that the "office" paid less hours than you actually worked, even if I counted hours myself they always found a magic way to pay less, so after some time I just stopped counting them as it was useless
    - poor hygiene of workplace, it was clean and everything was working great only during audit days - and it is a hospital!
    - constant problems that were slowing down our work: broken sinks, broken fridges, ice blenders etc.
    - fussy customers: most of them were angry at quality of service and its speed - basicly caused by reasons mentioned above. (There is always a queue of 10-20 people)
    - stupid ideas of how to improve our work presented by big bosses - they only know work from the "sitting in the office" perspective trying to implement some ideas which are totally useless. Few days of observation would be better than creating some solutions from the air...
    - no extra money if you work on weekends or holiday, very poor holiday payment
    - slim chances of progression and zero financial or at least mental motivation to do so.
    - unreachable targets as a part of money saving strategies
    - zero work/income stability as the company used to cut hours or not employ new members off staff to squize as much work from current employees as possible. Only when they reached a dangerously low amount of staff they threw some job adverts to fill up some of the holes.
    - very poor training, sometimes non-existing due to shortage of staff
    - frustrating as you see either your supervisors or collegues to burst out crying occasionally when they cannot cope with a given situation ( manage shift with 2 staff members while there should be 5 or 6 of them as we serve easily over 1000 customers daily)

    Advice to ManagementAdvice

    Just go and work as one of us for a week you will see...
    Maybe try to be a human instead of seeing us only as a tool to create revenue. Even tools break if you dont care about them eventually...
    Worked at Costa, Addenbrookes Hospital, Cambridge.

    Worked full time hours on zero-hour contract as a salesman/barista/kitchen porter for half a year there and staff members already called me veteran which explains it all... Costa as a company may be a nice play to work, but the franchise I worked for just brings the shame to this coffee shop brand. I pity all the good, honest and hardworking people who are still there...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    intimidation at agco site compass abbey park stoneleigh

    Former Employee - Catering Assistant  in  Kenilworth, England
    Former Employee - Catering Assistant in Kenilworth, England

    Pros

    what is there a policy of intimidating been allow to go on at compass agco site abbey park warwickshire cv8 2tq and no higher management is prepared to deal with it ,can you verify that it is ok to intimidate fellow staff member

    Cons

    great company to work for if you are not subject to intimidation or hounding by other members of staff

    Advice to ManagementAdvice

    Senior management are not interested in bully tactics by other members of staff,as it seems to be a pecking order of friends and is quickly swept under the carpet

  7.  

    Got me through uni

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It paid me money that got me through uni, learned a lot about customer service which is serving me very well currently

    Cons

    Zero hours contract, and they messed up all my paper work when I left but other than that it was a good job with good people and I miss it very much

    Advice to ManagementAdvice

    Get rid of zero hours contacts

  8.  

    Good job for flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    Pros

    It's a casual job so can supplement your main job or is good if you are a student. Tips can be good depending on the restaurant you are working in. People are generally very nice. Overall it's a good job.

    Cons

    As it's an event based company, the senior management tend to get very stressed out during the day and can take it out on their staff - you need a thick skin at times.

    Advice to ManagementAdvice

    You can catch more bee's with honey than vinegar..

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    One big lie. They trick you into thinking you are secure in your role when really they are holding a knife at your back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Assistant  in  London, England
    Current Employee - Sales Assistant in London, England

    Pros

    The co workers, definitely not including management, you meet some of the most amazing and hardworking people and certainly build great friendships. We're a real team and that is something I'll miss when I quit.

    Cons

    Management will do anything to cover their backs! They will lie, commit fraud, you name it and odds are they've probably done it.

    Advice to ManagementAdvice

    Give your employees some trust, rather than expecting us to blindly follow and throw ourselves in front of a knife (job loss) for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    The management do not care...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Assistant In A School  in  Leeds, England
    Former Employee - Kitchen Assistant In A School in Leeds, England

    Pros

    No pros as they don't care about children or employees

    Cons

    cons is working for them

    Advice to ManagementAdvice

    My 3 year old daughter recently broke her arm one Sunday afternoon which required a visit to the hospital. We finally got home at 1am and at 7.50am I informed work about the situation. My daughter had a fresh pot put on her arm BTW. Work then proceeded to order me to get a baby sitter and return to work immediately while spouting about company policy. In fact the rest of the conversation was awful and as a result I felt I was pushed out of my job and to date not one person has got back to us. Loss of earnings...Pushed out. And this is in a school. if they don't care about my daughter then they don't care about the other 1000 children in school or any other school. In fact the regional manager took great pleasure in telling me that when her children are ill, she get's a baby sitter and gets straight to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Extreamly Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  Cheam, England
    Current Employee - CSA in Cheam, England

    Pros

    The location is great... Thats thr only plus point....

    Cons

    The company is very unprofessional!! The managers dont respect the staff. The team leader dosnn't know how to use a till and some staff too! We have got a new manager and she tris to boss everyone and doesn't listen to any suggestions. In a recent occasion she lied to one of the staff! Working conditions are bad. and nobody speaks about a raise for a long time employees. They are all on the same wage for many years!

    Advice to ManagementAdvice

    Plase see whats happening in the stores and listen to the problems of saff and not just the managment. Improve the working conditions and keep those managers who can respect staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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