Convergys Reviews

Updated 28 August 2014
Updated 28 August 2014
1,316 Reviews

2.9
1,316 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
275 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Dynamic company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Engineer  in  Manchester, England
    Former Employee - Sales Engineer in Manchester, England

    I worked at Convergys full-time for more than a year

    Pros

    Convergys is a dynamic company focused on call centre outsourcing. The scale means that the company has the muscle to do big things.

    Cons

    Convergys purchased a smaller technology company that it was struggling to integrate effectively.

    Advice to ManagementAdvice

    Technology sales are very different to selling call centre agents time. Sales cycles are a lot longer, so this should be taken into account when setting and tracking targets.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Not great / The HR don't seem to care much about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Advisor  in  Altrincham, England
    Current Employee - Direct Sales Advisor in Altrincham, England

    I have been working at Convergys full-time for less than a year

    Pros

    -Commission
    -Staff Canteen
    -Big call centre (More than 500 staff)
    -2 weeks thorough training
    -You will be working for blue chip clients like Vodafone and O2

    Cons

    - They make you sign a contract where you agree to pay £400 back in training fees if you decide to leave the job or are fired (if you have worked there 3 months or less), and they take £200 off your salary for training fees if you quite or are fired and have been working there less than 6 months, but more than 3 months.

    -They try and strip your commission for absolutely everything even silly things like being absent once a month for 3 consecutive months (even if you are genuinely ill).

    -They check every single reference and talk to every singlet employer you've put down on your CV.

    -So much protocol to follow, even ridiculous things like you have to take your headset home with you everyday and if you leave it in the call centre, they'll charge you £40 quid.

    Advice to ManagementAdvice

    - Be a bit more understanding with people, and don't try and take their commission for stupid little things. It seems like you guys actually don't want to pay out any commission and look for any excuse to keep most of it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    systems analyst Cambridge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Cambridge, East of England, England
    Former Employee - Systems Analyst in Cambridge, East of England, England

    I worked at Convergys full-time for more than a year

    Pros

    Cool work environment. Heavy use of C/C++ with Oracle stored procedures. Main product is Telecom rating and billing used by Tier-1 operators. Follows mature software development process and scope to learn a lot for fresh graduates because of extensive code base and chance to enhance it.

    Cons

    Salary is not highly competitive.
    Work gets bored after few years.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    poor show

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Scape Goat  in  Leeds, England
    Current Employee - General Scape Goat in Leeds, England

    I have been working at Convergys full-time for more than a year

    Pros

    The majority of the staff have no spine and allow the management to take liberties.
    the agents at this company need to unite and stand against the management, the agents are the company without the agents there is no company.
    STAND UP AND TELL THEM, STOP SUGAR COATING FEEDBACK< BACK UP YOUR COLLEAGUES WHO ARE PREPARED TO SPEAK UP TO THE MANAGEMENT, THEY ARE NOTHING WITHOUT YOU!

    Cons

    As per previous reviews for a company that claims it's agents are at it's heart why do they treat them like second rate citizens. I have always believed we treat people as we are treated, the management in this company will be it's downfall, if the agents treat there customers like the management treat them, bullying, ignoring concerns, not addressing queries.
    there are to many people in this company happy to accept things as they are, I am the type of person who accepts the responsibility to make changes for the better of my community so I don't fit with this companies real ethos.
    In brief if you are happy to be abused by the management, paid a pittance ( and docked for personal breaks penalised for being seconds late ) work for a company that only cares about filling seats then this job is perfect for you.

    Advice to ManagementAdvice

    I have no advice for management other than get out and let some worthy management in.
    THIS IS TO ANY COMPANY LOOKING TO OUTSOURCE TO THIS COMPANY " DO NOT DO IT " the ethics of this Company are sub human.
    Anyone looking at employment within this company I would suggest thinking carefully as this company has no interest in basic human needs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Marketing was buzzing, but the company was dull

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time for more than 5 years

    Pros

    If you wanted a fairly secure job, with not much of pressure, this was a great place to work. The management was quite western, respectful and accommodating.

    Cons

    The company lacked a buzz. Ideas didn't find ears. People lacked accountability. Appraisal system was very bland, non-transparent, with very little scope to grow.

    Advice to ManagementAdvice

    The company has now been been acquired by another, so no point.

    Approves of CEO
  7.  

    Good experience, could be even better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer  in  Newcastle upon Tyne, England
    Former Employee - Technical Support Engineer in Newcastle upon Tyne, England

    I worked at Convergys full-time for less than a year

    Pros

    Nice place and surroundings
    Good atmosphere and events
    Good local benefits

    Cons

    Bad organisation according to enterprise capacities

    Advice to ManagementAdvice

    Be more adventurous and concerned

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Pay/Benefits are good, but the polices are still very 'call center' based

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer  in  Newcastle upon Tyne, England
    Current Employee - Technical Support Engineer in Newcastle upon Tyne, England

    I have been working at Convergys full-time for less than a year

    Pros

    Relaxed working environment, free coffee machine, no scheduled breaks, 1-2-1's done on time and feedback given, managers easy to approach. Will pay you for 30 minutes extra every day if you log in 15 minutes early and stay 15 minutes late

    Cons

    Although classed as a contact center, the systems are aimed at monitoring like a call center. Breaks are timed to the second, and being over by a second takes a minutes pay off you. If you are a second late logging in, in the morning you get a point, after 6 you're on a warning. Unless you want to move into people management there is no opportunity for advancement

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Heartless, Biased and a complete joke of a company.

    Former Employee - Customer Service Representative  in  Newcastle upon Tyne, England
    Former Employee - Customer Service Representative in Newcastle upon Tyne, England

    I worked at Convergys full-time for less than a year

    Pros

    They have no pros they are a joke of a company.

    Cons

    They discriminate against you and victimise against you if you go against them and support your fellow colleagues or if your face does not fit in.
    They also fabricate and concoct doctored documents to try and discredit you in every way, they are cretins.
    The management lie and try to cover their own backs when they really can't manage a simple task. they are glory managers who do not know their bum from their elbow.
    The HR department are completely lacking in any form of human decency or morals and treat you like garbage.
    And will do every thing in there power to completely belittle you in every way.

    Advice to ManagementAdvice

    Get some human decency and get a soul and stop being such a complete and utter two faced company who pretend to have their employees best interests at heart when they never do.
    And also stop going the way you are going or no one will ever want to be there, as none of the employees are happy there and they think the management is a JOKE!!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great experience, limited promotion prospects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Account Manager  in  New Bedfont, England
    Former Employee - Inside Sales Account Manager in New Bedfont, England

    I worked at Convergys full-time for more than 5 years

    Pros

    Dedicated to delivering a great customer experience.
    Talented and committed staff and line managers.
    Company is strongly committed to meeting regulatory compliance.

    Cons

    Being an out-sourced service, they suffer the down-sides of any economic challenge first.
    Senior management felt very distanced from our roles and didn't seem completely engaged.
    Even when a member of senior management visited Cisco UK, they didn't take the time to hear our views or check "our" customer satisfaction.... Mass meetings with 125 colleagues present don't count.

    Advice to ManagementAdvice

    There is more to "management" than excel spreadsheets. If you build "teams" to address specific niche's or verticals, meet with those teams to address shared issues and concerns.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Slow decay from high quality to low cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Analyst  in  Cambridge, East of England, England
    Former Employee - Senior Systems Analyst in Cambridge, East of England, England

    I worked at Convergys full-time for more than 3 years

    Pros

    Some very knowledgeable people working there. It's possible to learn a lot here, especially about working in tri-continental (US?Europe/India) development teams.

    The employee stock-purchase scheme is excellent, and permits the intelligent employee to leverage his salary a further 2.5-3% higher. However, most employees were too thick to see this.

    Cons

    A growing sense of doom and gloom, as the corporation discovered that it had no idea how to manage a large software product, and reacted by cutting costs until things broke down.

    It's hard to be noticed here -- you're just one of hundreds of engineers working on the product.

    The corporate appraisal system is garbage: one goal for everyone is "Produces outstanding results", with a rating scale from "Not achieved" to "Over-achieved". How can one overachieve on exceptional results? It's clearly designed to ensure that no-one can get a pay rise.

    Advice to ManagementAdvice

    Sell the business -- you simply do not have the skills necessary to develop the Infinys product any further.

    Doesn't Recommend
    Negative Outlook

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