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Convergys Reviews

Updated 24 April 2015
1715 reviews filtered by
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2.7
1,715 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
415 Ratings

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)

Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Top of the Class!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Best Customer Service Company in the World

    Cons

    not a perfect company but has the least among the bpo companies in the Phil.

  2. Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Altrincham, England
    Current Employee - Sales Associate in Altrincham, England

    I have been working at Convergys

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice building but that's all

    Cons

    Staff hate it. I'm not the only one. Haven't heard anybody say a good word about the company!

  3. Was mis-sold a job, told I was going to be a sales rep then gave me customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Belfast, Northern Ireland
    Current Employee - Customer Service Representative in Belfast, Northern Ireland

    I have been working at Convergys full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Easy to become a team manager

    Cons

    Pay is poor and barely increases with promotion. Bonuses and commission are virtually impossible to earn

    Advice to Management

    Put me back in sales, make bonuses more achievable

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Convergys - Newcastle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative II in Newcastle upon Tyne, England
    Former Employee - Customer Service and Sales Representative II in Newcastle upon Tyne, England

    I worked at Convergys

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - Colleagues and that is all

    Cons

    - No management
    - High turn over

    Advice to Management

    Invest on people

  6. Broad spectrum of skills required

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Flexible working arrangements, work from home or office.

    Cons

    Red tape means things do not get completed very quickly.

    Advice to Management

    Less red tape

  7. Direct sales advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Advisor in Belfast, Northern Ireland
    Current Employee - Direct Sales Advisor in Belfast, Northern Ireland

    I have been working at Convergys

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Here you can develop your skills in sales.

    Cons

    Landscape regularly changeso resulting in you losing your hard earned bonus. Advisors often unappreciated for the work they put in. Company treats advisors like cattle.

    Advice to Management

    Improve the recruitment standards. Treat mangers better and stop moving people about so much. If you treat your staff better the churn would b less yelding better results all around and stop stealing bonus payments and putting dress down into pet cash

  8. Going throu training very thorough and it's made simple by good trainers who make it an enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Sales in Manchester City Centre, England
    Current Employee - Customer Service/Sales in Manchester City Centre, England

    I have been working at Convergys full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere,everyone friendly including (believe it or not) the MD.fab possibilities for progression.mew and very clean facilities

    Cons

    Canteen prices over the top Come to think of it vending machines r too....

    Advice to Management

    Better headphones....can't always hear what's being said by customers....

  9. Technical Support Engineer for NETAPP - EMEA - DACH - region

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer in Newcastle upon Tyne, England
    Current Employee - Technical Support Engineer in Newcastle upon Tyne, England

    I have been working at Convergys full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Easy to get job, you need to speak and write the language
    the payment is good.

    Cons

    education and training, evironment, useless management, call centre metrics in a support environment

  10. Highly innovative and sophisticated Global company for all your customer experience solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Human Resources in London, England
    Former Employee - Vice President Human Resources in London, England

    I worked at Convergys full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Truly Global company with a fantastic level of talent and ample growth opportunity, they tap into a market that is worth 300 Billion US$ per year and CVG market share is approximately 1% but one of the biggest consolidated players

    Cons

    There was a level of individuals driving their "own" agenda and talent assessment did not necessarily lead to promotion. Sometimes it was more important who you knew, than what your had demonstrated

    Advice to Management

    Be more transparent in building your leadership teams and increase the level of objectivity to your decision process

  11. Glad to get a job there, glad to be laid off a few years later

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Cambridge, East of England, England
    Former Employee - Senior Analyst in Cambridge, East of England, England

    I worked at Convergys full-time (More than 3 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The company was rarely at risk of not making payroll this month. The company's historical technical assets provided some kind of useful context for making money, even if quality slowly sagged and sank.

    Cons

    Convergys was not really interested in being a successful business. A large, bureaucratic monolith, utterly unsuited to the inter-continental nature of collaborating development teams in Asia, Europe and the Americas. The amazing in-fighting apparent at Cincinnati head office eventually spilled over in to massive redundancies for the plebs.

    Advice to Management

    Why not sell the Information Management business to a group of Ukrainian gangsters? Oh, wait...

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