Costco Wholesale
3.8 of 5 1,015 reviews
www.costco.com Issaquah, WA 5000+ Employees

Costco Wholesale Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

3.8 1,015 reviews

                             

92% Approve of the CEO

Costco Wholesale President & CEO Craig Jelinek

Craig Jelinek

(410 ratings)

82% of employees recommend this company to a friend
1,015 Employee Reviews
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Review Highlights

Pros:
  • "You are able to grow within the company the pay and benefits are wonderful"
    in 92 reviews
  • "There are great benefits available for part-time and full-time employees"
    in 145 reviews
Cons:
  • "Offered me full time then fired me right before I was to receive benefits"
    in 52 reviews
  • "Takes a few seasonal periods to get hired permanently and then it is only part time"
    in 41 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Life at Costco

Forklift Driver (Current Employee)
Croydon, England

I have been working at Costco Wholesale full-time for more than 3 years

ProsGreat Place to work large worldwide company with lots of opportunities

ConsDont get to know your shifts till the week before

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Great if you want job security, not so great if you have any personal career aspirations

Anonymous Employee (Former Employee)

I worked at Costco Wholesale full-time for more than 3 years

ProsCash rich company due to international stature so not likely to close down anytime soon. Generally, the company does not make people redundant. Medical and pension package for middle managers and above.

ConsNo career prospects unless your "face fits". You could be doing the same job for 15 years without any gratitude from the management. The company does not believe in rewarding its employees or the staff morale. There are no formalised training procedures; and you will only learn something if you are lucky enough to have a clued up manager. No promotional opportunities unless you are happy to be a "yes sir, no sir 3 bags full sir" employee. The general attitude of the management team is that we give you a Christmas party and a £25 gift voucher to spend in store. This should suffice to keep you motivated through the year! Also, no structure to the very weak HR team, who are unfortunately completely biased in their opinions. Real shame as the company's business model means it has real potential to be one of the leading employers in the UK, only if the management decide get off their metaphorical "high horse".

Advice to Senior ManagementPractice what you actually preach in the code of ethics. Look after your employees and the company will look after itself. Empowering staff is the most effective management tool and all successful businesses have LISTENED to their employees. You have some very competent and business savvy people in the business who are not getting the opportunity of promotion, due to your blinkered approach. Get rid of the unfair pay structure between the 3 levels of employees as the middle management are the ones suffering. Don't promote roles to suggest that the employee will gave plenty of growth opportunities, they don't. At least that way there will be no false expectations. Have a "grade" system so employees can work their way up the ladder rather than having to wait until their manager gets pregnant, leaves or retires. Your are not offering any exceptional benefits that are not already offered by the competitors.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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dismal

Cafe Assistant (Current Employee)
London, England

I have been working at Costco Wholesale full-time for more than 10 years

Prosgood wages..dental care after 2 yrs also optical voucher foe £125 every year but only if you don't need large prescription lenses

Consmade to feel useless by management. you get moved to different depts. for no reason.once you top out watch your back they want you gone medical notes disappear from your file so that they can say you will move there's nothing in your file .don't bother to complain to HR about your ware house manager they'll just send it to his assistant to deal with

Advice to Senior Managementtrain your managers in employee relationships support your staff not just upper managers.make your staff feel that they are valued

No, I would not recommend this company to a friend

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Bad Quality Control in Management. Sociopaths in Power

Customer Assistant (Current Employee)
Watford, East Midlands, England

I have been working at Costco Wholesale full-time for more than 5 years

ProsGood pay. Great for limited people who have no skills in achieving another job beyond minimum wage.
Good benefits
Not enough, but many managers are nice

ConsManagement culture driven by pure greed and selfishness while not balancing out the the needs and well being of their workers.
Dealt with and was told about some managers who have come from the bottom rungs of society. They have serious personal issues and dysfunctional habits that they bring to work and have
inflicted on innocent workers.
Costco don't seem to fire them. The culture of greed there means , a worker will get fired immediately for drinking a tea without paying for it, but a manager will all sorts of serious faulty actions against workers, short of murder but don't ever get fired, ever.

Advice to Senior ManagementScreen people more closely for management. Get rid of the dysfunctional, sociopathic, greedy bullys that are tarnishing Costco's ethos of taking care of their workers.
Let the workers rate each manager each year and let Head Office have them held accountable for their actions.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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best job ive had, excellent place to work.

Anonymous Employee (Current Employee)

I have been working at Costco Wholesale full-time for less than a year

Prosfriendly staff throughout the warehouse

Consthere are no cons working for costco

Yes, I would recommend this company to a friend

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Costco Thurrock Letting Down Great US Company

Service Clerk (Current Employee)
West Thurrock, England

I have been working at Costco Wholesale full-time for more than 5 years

ProsBefore this review gets all negative, i must stress the good aspects. Firstly, with a variety of different departments, there is scope for progression in the company from the bottom up if you are willing to put in the work. Traditionally, this company has always been supportive of it's staff at difficult times and family values were always considered important, even if this attitude is dwindling. The pay and bonus scheme is better than most retail jobs also.

ConsThe core of the problem is simple - the US sent over a dream and its UK counterparts have tarnished it. The Employee Handbook, the supposed Bible of Costco which is supposed to set out its ethics and rules is flawed. Constant re-writes and re-issues fail to address the basic problems which centre around the poor treatment of its staff. Different departments need flexible staff to ensure standards are met and shelves, pallets and cabinets are stocked. Staff are asked to be available between 0500 and 2200. However many have often worked outside these hours to help out and get no extra pay for nights or anti-social hours. And recently, where before there was more structure and planning behind shift patterns, managers are making staff change from earlys one day to lates the next with little thought to how this effects families, with next to no notice for employees to sort out possible complications. Where there was once a flexibility and mutual respect between management and staff to ensure 'Showtime Readiness' and the quality of goods to our members, there is now constant friction and upset under the current stewardship. Staff are stressed constantly by bullying tactics and rule changes, excuses used by the management to balance wages and profits. If a member of staff has managed to accrue full time status and top out on his/her wages, a £4000 bonus every year seems like a superb thing to most people and should be commended. But now the current management looks to punish staff on top rate, constantly telling them they are not doing enough work, all the while forcing staff members to change departments with no notice at all. There is absolutely no training plans involved at any level, with a generation of supervisary and managerial staff clueless to basic employment law and man-management skills. Promoting from within is admirable in any company, but training is key and Costco UK does not want to spend any of its vast profits on this. Instead it leaves these senior staff unprotected. A culture of favouritism for staff that are willing to crawl and back-stab to succeed is spawned as a result with complaints having to often go out of the warehouse to be resolved fairly, and 9 times out of 10 managers are not punished, trained or told to how to change their approach to amend these issues. The recent changes at the top of this warehouse have backfired terribly creating massive division between staff and management.

Advice to Senior ManagementIt's simple - Bring some of the US managers over here to teach the UK lot how to instill its original ethics back into our flawed system. The warehouse at Thurrock was the original and should be the best of the rest, but it has been abandoned since head office relocated to Watford. The company has some great aspects too it and could actually be the nearest some would get to a 'Job-For-Life' for those with next to no qualifications. Stop looking at staff as disposable and get back to respecting them as previous managers have. Communication and transparency need to improve and stop going backwards. The staff are most flexible when treated right. Whilst the company's needs must be met, management and salaried staff need to step up/in more, all the while remembering that everybody have families not just them. Respect is earned, not just given.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Costo makes you hard worker.

Cashier (Former Employee)
Croydon, England

I worked at Costco Wholesale

Prosthe best place to start a new career and there is lots of learning new skills and costco recruits within the company.
Highest pay rate as compared to other warehouses.

Consthere is lot of favouritism. i suppose its everywhere.

Advice to Senior Managementplease see the true potential and hardwork rather than favouritism.

Yes, I would recommend this company to a friend

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hard work

Food Services Supervisor (Current Employee)
London, England

I have been working at Costco Wholesale

Prospay compared to other companies in the same line is better then most .
£125 a year optical voucher to be spent in store not transferable and only percription glasses
free dental treatment after 2 years employment but subject to certain limits

Consyou are expected to change your starting time to suit them all the time ie you could start at 4am one day and midnight the next shift .As a salaried supervisior you can work upto 11 and 12 hour shifts at a time even though it should be 9 hours.you very rarely get any time back ending up you are cheap labour earning less then hourly paid staff.

Advice to Senior Managementpreach a very good code of ethics,reality is not the same.
little feedback in most things
not what you know but who you know that counts a lot
different standands for different people.
vists from headoffice are mostly known about giving time for managent to prepare store so there again many bad points not seen.
staff having to sign training given sheets without training being given,thereby covering the company against any claims

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UK West Thurrock is letting down its staff on a massive level that threatens knock on effects for Costo UK

Cashier (Current Employee)
London, England

I have been working at Costco Wholesale

ProsGood salary, oppotunities of educational interaction with customers.

ConsPoor management skills, No communication or respect for staff, sucking up culture that does not reward hard workers only those who kiss in the right place. Intimidation and bullying tactics buy senior managers that is forced down to supervisory level and has left a huge amount of discontent among employees, with very little representation at warehouse level, and when taken higher very little is done to help you which is widely known and been explored by many warehouse workers, but a lot is done to defend the management without any actual knowledge of what is really going on day to day. There are many many more.

Advice to Senior ManagementCostco in the UK is a stagnent mess. Yes there are plans to open new stores, but the quality of management just isn't there to encourage and plant the seeds of future excellence within the company. As the flagship store in the UK West Thurrock is letting down its staff on a massive level. At the moment the Store is run by a Naive individual who is only interested in his own personal developement within the company, and only interested in those with the same single minded selfish work ethics. Costcos values and ethics ( as i interperet them ) are a laughing stock within the warehouse and with the level of favoritism, bullying and victimisation within the warehouse the path to an eventual resolution of these problems is fraught with stress anxiety and most of the workers do not have the courage, time, support and sheer determination to make our flagship warehouse the great place to work it should be.

No, I would not recommend this company to a friend

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Good Job but schedules can be hard

Service Deli Assistant (Current Employee)
Baxter, MN (US)

I have been working at Costco Wholesale full-time for more than 5 years

ProsGreat benefits
Good Pay
Lots of variety
guaranteed hours

ConsNot always willing to work with schedules
retail hours
growing too fast for its own good

Advice to Senior ManagementI think you need to keep promoting from within and not hire so many new managers off the street who don't know the company. Seniority seems to be getting pushed aside at new warehouses

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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