Cox Communications

www.cox.com

Cox Communications Reviews

Updated 29 January 2015
Updated 29 January 2015
732 Reviews
3.4
732 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
418 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in San Diego, CA (US)
    Former Employee - Marketing Manager in San Diego, CA (US)

    I worked at Cox Communications full-time (more than a year)

    Pros

    Leadership, Courtesy Services & development

    Cons

    Cox Re-orgs fairly often and everyone must reapply for their job.

    Recommends
    Neutral Outlook
  2.  

    Can Be a Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    Great training, benefits start on first day, etc.

    Cons

    A lot asked for from Technical Support Reps

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    COX Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Great skill acquired, if you work hard

    Cons

    forced overtime, heavy with occurrences aquired

    Advice to ManagementAdvice

    NONE

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great people, good company. Worked in Sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Wichita, KS (US)
    Former Employee - Sales in Wichita, KS (US)

    I worked at Cox Communications

    Pros

    Compensation was good, but always changing how it was done over the years. People are great and most management seemed to really care about you.

    Cons

    Constant changes in metrics and inaccuracy in how they attained the info.

    Advice to ManagementAdvice

    Simplify the ways you score employee metrics. Develop a more consistent method.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Technical Support Representative Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Phoenix, AZ (US)
    Former Employee - Technical Support Representative in Phoenix, AZ (US)

    I worked at Cox Communications full-time (more than a year)

    Pros

    Practically free cable, internet and phone services. Good benefits and a pension plan, which is almost unheard of these days! My supervisor was great! The company is very fair and empathetic if you have a personal problem that requires some time off, like a death in the family or personal illness. Great bunch of people to work with.

    Cons

    24/7, 365 days a year scheduling. Scheduling based on sales performance, not seniority. Sales is a HUGE part of the technical support job so if you are not a sales person, you may want to think twice about working there.

    Advice to ManagementAdvice

    none

    Recommends
  7. 1 person found this helpful  

    Company getting too large for its own good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Competitive Pay and Great Benefits,

    Cons

    Job Security, Regionalization and Consolidation. loss of employee and customer focus

    Advice to ManagementAdvice

    Dont forget about the employee or the customer

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Very good experience

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    Great company culture and working environment

    Cons

    No major concerns to report

  9.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in San Diego (Costa Rica)
    Former Employee - Account Manager in San Diego (Costa Rica)

    I worked at Cox Communications full-time (more than 3 years)

    Pros

    Friendly co-workers, nice perks, challenging but rewarding

    Cons

    Company downsizing due to customers cutting the cord, management tends to micro-manage over trivial concerns

    Advice to ManagementAdvice

    Trust the people who have had prior success to continue achieving the dept. goals. Set realistic goals that are based on actual market trends rather than "last year's" numbers. Not all "sales" records are made to be broken. "Quit moving the goal line."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    I worked at Cox Communications

    Pros

    Good Benefits
    Competitive Salary
    Good work environment

    Cons

    a lot of changes
    outsourcing
    Consolidation of duties

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