CustomInk

  www.customink.com
  www.customink.com

CustomInk Reviews

Updated 3 December 2014
Updated 3 December 2014
44 Reviews
3.9
44 Reviews
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CustomInk Chairman, President, CEO, and Co-Founder Marc Katz
Marc Katz
39 Ratings

Employee Reviews

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  1.  

    I never thought work would be fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Representative in Reno, NV (US)
    Current Employee - Sales and Service Representative in Reno, NV (US)

    I have been working at CustomInk full-time (more than an year)

    Pros

    I love the people and the environment! Everyone is friendly. We have great benefits and pay! WE GET FREE FOOD! The training is very thorough. There are always plenty of resources to help you improve at your job.

    Cons

    having to get out of bed and go to work ;)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Love it!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CustomInk

    Pros

    Great people! Great atmosphere! Awesome owner

    Cons

    None, great place to work

  3. 3 people found this helpful  

    Growing Pains...For Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Operations in Fairfax, VA (US)
    Current Employee - Order Operations in Fairfax, VA (US)

    I have been working at CustomInk full-time (more than 3 years)

    Pros

    Friendly People, Great Benefits Package, Mostly Fun Place to Work

    Cons

    Work-Life Balance is virtually non existent in FFX location, Professional Development is Lackluster, Salary is Borderline Insulting

    Advice to ManagementAdvice

    You hire really motivated, incredibly smart individuals who have aspirations to advance in their roles. While I can't speak for other departments within the company, I can say that Order Operations roles (i.e. Sales, SA, LA, ART) are certainly feeling stifled. The amount of work that these employees must produce each week is exhausting, while the pay leaves much to be desired. (Mandatory OT for 9 out of the 12 months is not a good work-life balance).

    In Order Operations, there is also a mentality that Management is offering us some incredible opportunities to learn new roles. For instance, they'll ask for volunteers to help other departments when things are chaotic for that specific role. Instead of offering a bonus structure as an incentive - they make it seem like you should be honored to learn a new skill. I think the term we use here is "lateral". Basically every time that you learn a new skill, or take on a new role, you're looking at a lateral move. Lateral at CustomInk just means they don't have to give you a pay increase.

    Management has their own issues. Many of the Middle Managers are not qualified to actually be in their roles, yet we grew too quickly from a small company and therefore had to promote too quickly. We're seeing the impact of this disorganization now, and we're bringing in senior management from outside to try and clean this up.

    The entire company is now cutting back on the fun activities and "Work Hard Play Hard" mentality that we used to promote so freely, mainly because it seems as though the values that we used to have as a company have now been overshadowed by the increase in revenue. It's really a shame to see such a fun, young, vibrant company start to fizzle out because making enormous amounts of money for investors has now taken precedence.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Associate in Charlottesville, VA (US)
    Former Employee - Production Associate in Charlottesville, VA (US)

    I worked at CustomInk full-time (more than an year)

    Pros

    Custom Ink is a great company to work for it does well to promote its values through out the company.

    Cons

    Although the benefits are good the pay could be a lot better. There seems to be a lot of competition for positions and making it harder to be promoted.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    A Natural Fit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Fairfax, VA (US)
    Current Employee - Software Engineer in Fairfax, VA (US)

    I have been working at CustomInk full-time (more than an year)

    Pros

    Both the engineering team and management are good people. it is hart to overstate that enough. I think the most important thing I have been continually impressed with CustomInk is the lack of a "poison pill" employee at any level. Everyone here generally is looking out for you and wants you to succeed. Cheesy, but really important to me.

    Cons

    There are none that I know of.

    Advice to ManagementAdvice

    Keep up the good work and honest sharing of information.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Mostly a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fairfax, VA (US)
    Current Employee - Anonymous Employee in Fairfax, VA (US)

    I have been working at CustomInk full-time (more than 3 years)

    Pros

    In on-the-business roles, there is room for development. And there's room to grow within production roles as well. The food is a good perk. The location is also slammin'.

    Cons

    The company is growing so rapidly that it's been experiencing growing pains for a while. New leadership was just brought in, so this is hopefully going to be addressed soon.

    Advice to ManagementAdvice

    Leadership really needs to deal with job titles. Often a title within CustomInk doesn't match what the same job is in another company. This causes a lot of harm to team member morale and respect from leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company but needs to manage their growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Service Representative in Fairfax, VA (US)
    Current Employee - Sales/Service Representative in Fairfax, VA (US)

    I have been working at CustomInk full-time (less than an year)

    Pros

    Great environment and great people. Sales, especially a call center, can be rough but the company tries to great a positive bright environment and encourage great productivity with lots of perks. There is a lot of internal data collected and surveyed, I can't tell if or how it is used to affect change. The scheduling is pretty rigid and includes mandatory overtime, however, you are in good company, you just have to be careful about who you ask question to or confide in. Young workforce can tend to get gossipy.

    Cons

    The company is growing...quickly and I think you are starting to see some growing pains. It still operates much like a startup with quick changes and a roll with the punches attitude, but it is a more mature business than that and needs to adjust. The disconnect between senior leadership, middle management, and the masses that others have highlighted here is pretty apparent. There is also a hire from within attitude for leadership which leads to people who really know what the job is, but dont necessarily have leadership experience prior or elsewhere. Diversity is a great thing for business.

    Advice to ManagementAdvice

    The new leadership that has been brought in seems like a great catalyst to iron out some of the rough spots and grow up. Communicating with staff on changes and giving them time to adjust is more important than the fun extras and will make for staff that feels more valued. The recent communication from meet and greets and from Marc has been excellent.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Losing its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reno, NV (US)
    Current Employee - Anonymous Employee in Reno, NV (US)

    I have been working at CustomInk (more than 8 years)

    Pros

    CustomInk offers a lot of perks, like free meals twice a week, comfortable work space and casual dress. We have many special events. Pretty much everyone is friendly, and whether you know them personally or not folks will always smile at you and say hello.

    Cons

    We have become incredibly disorganized, especially from a personnel standpoint. Reporting relationships sometimes are confusing (why two people with the same title report to two different people in completely different departments) and we continually seem to bring in higher level executives who end up having little impact, or even worse an extremely negative impact that becomes difficult to undo when they ultimately depart. There was a time CustomInk believed in promoting from within to maintain and value our culture. This has gone by the wayside in favor of folks with outside experience and fluffy resumes with lots of big words. Ultimately, the influx of people in crucial decision making roles with mismatched values will be the downfall of a once great place.

    Advice to ManagementAdvice

    You have many talented people within the organization already that have proven themselves. Train from within instead of looking outside. You won't regret it.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Works hard to achieve fun environment… low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Service Representative in McLean, VA (US)
    Former Employee - Sales/Service Representative in McLean, VA (US)

    I worked at CustomInk full-time (less than an year)

    Pros

    Young, fun environment. Overall, good people.

    Cons

    Low pay, less than stellar advancement opportunities.

    Recommends
    Approves of CEO
  11.  

    Family Feel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fairfax, VA (US)
    Current Employee - Anonymous Employee in Fairfax, VA (US)

    I have been working at CustomInk full-time (more than 8 years)

    Pros

    - Team & leaders really care about one another, it feels like my second family
    - Huge amount of care and respect for our customers
    - Honest feedback provided, feedback also asked for and listened to
    - High expectations, which challenge you and make you feel proud of your accomplishments
    - Comfortable work environment (and we love food)
    - Solid benefits
    - You don't have to wait a year for a raise, performance based earnings plans reward you every period if you perform above expectations, which most of the team does (then raises are also given once certain levels are hit, and expectations are communicated so you know exactly what you have to do)

    Cons

    - We're experiencing rapid growth, which does present challenges like having many new team members trying to learn at the same time
    - While we're growing quickly, many new opportunities are in different offices and would require a move (all opportunities are very competitive, since we have a ton of awesome people here)
    - Because many team members join the team right out of college and don't have a lot of other experience, sometimes the way things are here are really taken for granted
    - The majority of the team is fantastic and loves to be here. Then, like anywhere probably, sometimes you can experience a lack of professionalism or negative attitudes.

    Advice to ManagementAdvice

    - For the most part, keep doing what you're doing
    - Work to keep the tone of our environment the same as we grow

    Recommends
    Positive Outlook
    Approves of CEO

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