DFS Group Reviews

Updated 2 October 2014
Updated 2 October 2014
42 Reviews
3.4
42 Reviews
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Recommend to a friend
Approve of CEO
DFS Group Chairman & CEO Philippe Schaus
Philippe Schaus
2 Ratings

Employee Reviews

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  1.  

    PSM Role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Sales Manager in Hong Kong (Hong Kong)
    Current Employee - Product Sales Manager in Hong Kong (Hong Kong)

    I have been working at DFS Group full-time (more than 5 years)

    Pros

    Dynamic, active. Different divisions/stores have differing cultures. Great supportive managers and bosses if they are on your side. At times great culture and some great colleagues to work with

    Cons

    At times political, again depends on which stores. It can be pressurizing though not impossible to accomplish tasks given, can at times try to do too much at one time lacking focus. Again location have different issues which cannot be covered completed

    Advice to ManagementAdvice

    Speak and know the salesforce including the challenges encountered by PSMs, give us tools to drive the business and build a team especially if in a new location

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DFS Group

    Pros

    Good environment and benefits, hard to get promoted

    Cons

    hectic, not much work lifebalance

    Advice to ManagementAdvice

    -

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Worth to invest the time if you are a retail person but a lot to suffer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser
    Former Employee - Merchandiser

    I worked at DFS Group full-time (more than an year)

    Pros

    - Multi-brand environment, great brand exposure
    - International cultural, colleagues are from interesting backgrounds
    - Possible to change team and offer great opportunities to learn

    Cons

    - Very political work environment, colleagues are quite divided into different groups
    - Poor communication with managers, don't even think about senior management
    - Promotion is for French or Americans, for local employees, you can see the glass ceiling on day 1
    - Poor benefit and package to local contact employees,
    - Bonus is very bad as in management set very unachieveable targets, far below than what says on the contract
    - Very last minute work environment and cause a lot of unnecessary overtime work
    - Pretend to be work life balance which sounds very fake, after you enjoy those " happy hours", just more work is waiting for you

    Advice to ManagementAdvice

    - Value local employees
    - Hire more people for those teams are understaffed
    - Pay more if you want the smart people stay
    - Care about the quality of work, not just about those who talk more than actually work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Smart People, Bad Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)
    Former Employee - Anonymous Employee in Hong Kong (Hong Kong)

    I worked at DFS Group full-time (more than an year)

    Pros

    Very good pay and you get to work in an international capacity learning a lot about different markets and people from all over world.

    Cons

    No real culture. Poor communication from senior management. Atmosphere of "what have you done for me lately" and "cover your a$$" so there is little collaboration between parties and frequent in decision / lack of clarity. Overall its very negative atmosphere as people are overworked.

    Advice to ManagementAdvice

    Make a decision, communicate it, and then stick to it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Hong Kong (Hong Kong)
    Current Employee - Sales Associate in Hong Kong (Hong Kong)

    I have been working at DFS Group full-time (more than 3 years)

    Pros

    5 day work, 17 day public holiday, 10-15 day Annual Leave

    Cons

    Get many opportunity to learn (the Product knowledge.....)

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Big and established organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Singapore (Singapore)
    Current Employee - Business Analyst in Singapore (Singapore)

    I have been working at DFS Group full-time (more than an year)

    Pros

    Established with strong retail network and merchandising expertise

    Cons

    It is difficult to execute any changes without going through a big cycle and often, opportunities are missed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    DFS is a very good travel retail company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Singapore (Singapore)
    Current Employee - Senior Business Analyst in Singapore (Singapore)

    I have been working at DFS Group full-time (more than 5 years)

    Pros

    DFS is a multi national company having exposure to Global Level and working with different group of global users

    Cons

    Poor recognition for work & career growth due to top-down culture

    Advice to ManagementAdvice

    It will be good to consider employee performance instead of relationship oriented culture

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Unrealistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Singapore (Singapore)
    Current Employee - Finance in Singapore (Singapore)

    I have been working at DFS Group full-time (more than 3 years)

    Pros

    - good benefits for K-staff (Management)
    - good bonus when company does well
    - good and fun colleagues
    - had a good company culture but that has changed in the last few years

    Cons

    - No OT remuneration for Mgmt-staff, although OT is highly required
    - Lots of unnecessary spending and cutting of budget/change of policies
    - unrealistic goals and senior management

    Advice to ManagementAdvice

    Stop hiring from outside. The changes to Snr Mgmt is causing a lot of discontent and unhappiness. During interview process, always highlighted that the company always "promotes from within".

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Managing Director of NAM has absolutely no clue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Los Angeles, CA (US)
    Current Employee - Manager in Los Angeles, CA (US)

    I have been working at DFS Group full-time (more than 3 years)

    Pros

    The overall company itself is great. Great employees worldwide. Great benefits.

    Cons

    The MD just doesn't get it, but luckily for her, she can fake it til she makes it or until she retires. Easily persuaded by those who can talk the talk but many of the employees who have been there for years is aware the MD has no idea what they do. It's really quite sad.

    Inappropriate comments about people's style of dress is always made. Unless it is cleavage-baring tops or short shorts, etc. there is no right to comment on a person's style when you are no Coco Chanel. Yes, we all noticed at last year's Christmas party when we were asked to dress up, and someone came in jeans. Yep, that's the peron that gives us the known elevator look on our daily wear. Multiple comments are made about people's dress when in reality, it is just not her style. Perhaps paying your employees more if you are going to make unreasonable comments about style of dress. Telling an employee they cannot carry a fake purse is not constructive. Like I said, pay them more to get the real Gucci.

    A lot of people would agree that the MD is on her own power trip. A rollover of 4 assistants in less than two years, and multiple talents (MBA & BA Graduates at Stanford, Harvard, UCSD, Columbia, Loyola Marymount, UCLA, CAL) in other departments who were smart & ambitious enough to leave or got pushed out by making their lives miserable. Yep, this is one class act.

    Until I find something else, I'll just nod & kiss ass in our management meetings like the rest of us do until we find something else. When you ask aloud in Management meetings if the meeting was helpful, of course everyone is going to nod and say yes to your face. We have bills to pay. It's true what they say - people don't leave companies, they leave bosses.

    Advice to ManagementAdvice

    Get a new MD that reflects the values of DFS - not one that fakes it. It would be great for the employees to rate the MD's performance anonymously because I can guarantee it would not be pretty.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    open-minded management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Singapore (Singapore)
    Former Employee - Anonymous Employee in Singapore (Singapore)

    I worked at DFS Group as an intern (less than an year)

    Pros

    Enjoyable working environment and nice people

    Cons

    Not much room for promotion as positions up there are stable

    Recommends
    Positive Outlook
    Approves of CEO

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