Debenhams

www.debenhams.com

Debenhams Reviews

Updated 28 January 2015
Updated 28 January 2015
148 Reviews
2.3
148 Reviews
Rating Trends

Recommend to a friend
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Michael Sharp
35 Ratings

Review Highlights

Pros
  • 20% staff discount is handy, along with extra discount in the run up to Christmas (in 23 reviews)

  • Debenhams has some very good staff working for them (in 7 reviews)


Cons
  • I may not be on the till at all times pushing people but I made sure the shop floor was tidy etc (in 9 reviews)

  • no support, minimum wage, management never mix wilth staff or listen to them (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay, decent money for what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Brighton, England
    Former Employee - Sales Advisor in Brighton, England

    I worked at Debenhams part-time (less than a year)

    Pros

    The pros were there were great people to work with, would go out together.
    You got 20/25% discount based on your area.
    If you opened a credit account you got money put onto a VIP card.
    If you're an ambitious sales person you'll do well. And if you open many accounts you may have upper hand on department you'd rather work.

    Cons

    Almost no chance of overtime unless someones off sick.
    Too het up about account opening. Thats all they care about: accounts.
    You may get talked down to for not opening accounts.
    Not always much to do.
    Management favours certain employers therefore others get brunt of certain things.

  2.  

    Good start, but not for the long term

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Cardiff, Wales
    Former Employee - Sales Advisor in Cardiff, Wales

    I worked at Debenhams

    Pros

    Good first job. Hours were flexible. Some of the supervisors were understanding and very easy to work with.

    Cons

    Too much pressure to have customers open store cards.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Ashford, Kent, South East England, England
    Current Employee - Sales Advisor in Ashford, Kent, South East England, England

    I have been working at Debenhams full-time (more than 3 years)

    Pros

    Team members create the atmosphere in this workplace, making it worthwhile going to work.
    Customers provide a positive attitude.

    Cons

    Management doesn't pay attention to staff enough.
    Promotions to individual employees are never followed up and ignored when mentioned.
    Pay is at the lowest and hesitantly risen after a very long time, other than by law.

    Advice to ManagementAdvice

    Take notice of staff members opinions.

    Doesn't Recommend
    Negative Outlook
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  5.  

    temporary staff review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Leeds, England
    Former Employee - Sales Advisor in Leeds, England

    I worked at Debenhams

    Pros

    Varied work, flexible shifts, opportunities to increase hours by working overtime. Great colleagues.

    Cons

    The company offer flexible shifts on a rota basis but dont always take into account the time of day they are offering, ie late nights followed by early mornings?

    Advice to ManagementAdvice

    Keep in touch with temp staff and work with them instead of leaving them wondering or having to approach you for information. Acknowledge the work done once the temp term has finished? seek out the member of staff before they leave - not too hard to do surely...

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Good for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Hemel Hempstead, England
    Former Employee - Sales Advisor in Hemel Hempstead, England

    I worked at Debenhams part-time (more than 3 years)

    Pros

    Worked part time when I was doing my a-levels, and the 0 and 8 hour contracts offered were really good because I could fit my studies in around it.

    Cons

    If you sign in one minute late your pay will be docked. HR are awful, didn't process my P45/P46 until a year after I started. Once I turned 18 I was make to do five hour shifts instead of four hour, so they would get an extra hour of work from me without having to give me a 15 minute break.

    Doesn't Recommend
    Negative Outlook
  7.  

    Visual Assistant Interview.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Debenhams

    Pros

    Group selection process means you are aware of the candidtes you are being considered next to.

    Cons

    Too time pressured, candidates not able to demonsta=rate their competence - response to time pressure seemed to be the most important factor of the job.

    Doesn't Recommend
  8.  

    People weren't the nicest, was alright but wouldn't recommend working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Debenhams as a contractor (less than a year)

    Pros

    Getting experience working in retail

    Cons

    Managers weren't helpful, colleagues weren't the nicest or helpful

    Advice to ManagementAdvice

    Listen to what your employees are saying

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Working at Debenhams customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Leeds, England
    Former Employee - Customer Service Advisor in Leeds, England

    I worked at Debenhams as a contractor (less than a year)

    Pros

    Good training programme, meeting new people, handling customer enquiries, learning new programs and only being a temp employee

    Cons

    No holidays as I was an Xmas temp, breaks were structured throughout the day, couldn't log on to various IT packages to access things such as new online ordering system and AIDA and not being able to see targets and AHT. Limited opportunities for career progression.

    Advice to ManagementAdvice

    Focus more on providing excellent customer service rather than AHT targets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Selling support manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Selling Support Manager in London, England
    Former Employee - Selling Support Manager in London, England

    I worked at Debenhams full-time (more than 3 years)

    Pros

    Pay not bad
    Equals in the company are a good support network
    feel like you're making a difference

    Cons

    Long hours
    No bonus etc
    poor training
    they will expect you to take a lot of responsibility very quickly
    not a lot of scope for progression unless willingness to relocate

    Advice to ManagementAdvice

    More training

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Terrible Company to work for

    Former Employee - Sales Advisor in Dundee, Scotland
    Former Employee - Sales Advisor in Dundee, Scotland

    I worked at Debenhams

    Pros

    there are none - it is a terrible company

    Cons

    Poor training - never fully train you and tell you whats new
    Minimum wage
    Lack of hours
    Staff are not friendly
    Management are extremely poor
    Management speak to staff in a patronising manor
    Store card pressure is ridiculous - no one wants one and it pushes customers away
    They change hours to suit themselves

    Advice to ManagementAdvice

    Respect your staff. Most of them are University graduates and are getting treated terribly.
    Unless you fit into a clique you will never succeed in the position
    They do not offer a living wage only minimum wage
    Hours are to suit them as well as contracts. Guaranteed they will get your contract wrong - mine was wrong twice and never got fixed the whole time I was there as were others.
    Unless you enjoy backstabbing, getting treated like an idiot and not getting enough money to live on then stay well clear of Debenhams

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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