Debenhams

www.debenhams.com
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Debenhams Reviews

Updated 27 February 2015
Updated 27 February 2015
158 Reviews
2.3
158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Sharp
38 Ratings

Review Highlights

Pros
  • 20% staff discount is handy, along with extra discount in the run up to Christmas (in 23 reviews)

  • Debenhams has some very good staff working for them (in 7 reviews)


Cons
  • I may not be on the till at all times pushing people but I made sure the shop floor was tidy etc (in 9 reviews)

  • no support, minimum wage, management never mix wilth staff or listen to them (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pretty good employers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in Harrow, England
    Former Employee - Sales Assistant in Harrow, England

    I worked at Debenhams

    Pros

    The people were friendly, the hours weren't too long

    Cons

    Working specifically for Debenhams as opposed to the concessions within meant that there was quite a lot of tidying and work to do.

    Advice to ManagementAdvice

    When employing new managers make sure that they take the time to get to know the staff members

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Very good to their staff. Many benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Romford, England
    Current Employee - Sales Advisor in Romford, England

    I have been working at Debenhams part-time (less than a year)

    Pros

    20% staff discount - added on top of sale items
    10% for concession
    Staff money prize draws
    Care about staff-staff surveys
    Reasonable salary
    Earn money for getting a customer to open a store MasterCard

    Cons

    Shift work- different hours each week, may not be suitable for some
    Shop work- can be boring working in retail but large department store means lots to do

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    work life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Adviser in London, England
    Current Employee - Sales Adviser in London, England

    I have been working at Debenhams part-time (more than a year)

    Pros

    Work mates are fun to be around, especially in the oxford circus branch, easy to get along with people
    you don't really have difficult customers and things can get done easily. occasionally they have staff parties which is great when knowing work mates at a personal level. 8 hour shifts you get one and a half hour break which is another bonus. staff discount is fairly good. pay is ok for retail.

    Cons

    progression is seriously difficult within Debenhams especially managerial positions
    sometimes your pay can get messed up and you have to wait a whole month for it to be rectified
    can be a bit boring at times especially week days so you have not a lot to do

    Advice to ManagementAdvice

    allow more people to progress into different roles

    listen to fellow sales assistants advice within development of the store

    Recommends
    Neutral Outlook
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  5.  

    Could Do Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Analyst in Taunton, England
    Current Employee - Test Analyst in Taunton, England

    I have been working at Debenhams full-time (more than 5 years)

    Pros

    People on the ground are always willing to help and are a good crowd to work with

    Cons

    Uses carrot and stick motivation and the carrot is always just out of reach

    Advice to ManagementAdvice

    Show some appreciation to the staff; a pat on the back goes a long way considering the pay is only roughly 70% of the market value for IT positions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Underpaid, Overworked and Not Appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Support in London, England
    Former Employee - Business Support in London, England

    I worked at Debenhams

    Pros

    20% discount is very good. Very close relationship with my colleagues in my division. Lots of responsibility. Overtime always avaliable. Nice cafe. Easy to get promoted.

    Cons

    Terrible pay for the amount of work I had to do. I would always have to finish 30/45 minutes late and never get paid. I had occasions where I finished hours after I was meant to and didn't get paid for it. Despite working in the Cash Office and having lots of responsibility, Loss Provention always treated me like a suspect which was incredibly uncessary. Little training given. Never spoke to the store manager.

    Advice to ManagementAdvice

    Appreciate your business support team! They are responsible to make sure everything works smoothly. It is ridiculous that we get paid the same as sales advisors, despite the extra work we have to do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Merchandiser in London, England
    Current Employee - Assistant Merchandiser in London, England

    I have been working at Debenhams full-time (less than a year)

    Pros

    Good structured training programmes.
    Money not bad.

    Cons

    Very cliquey.
    Impersonal atmosphere.
    Aggressive sale pitches.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Stock movement assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Debenhams

    Pros

    The best to work at Debenhams is people who works there is nice,friendly and feel welcome .

    Cons

    My duties was filling shelves,make sure there was enough stock for the customer and helping customer find items that they was looking for.i found struggling with the lift sometimes because it was hard when you want to get the job done and you have to wait for the lift to come up or down and it annoyed me that some colleague did not close it probably so it kept say out of service.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Okay, decent money for what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Brighton, England
    Former Employee - Sales Advisor in Brighton, England

    I worked at Debenhams part-time (less than a year)

    Pros

    The pros were there were great people to work with, would go out together.
    You got 20/25% discount based on your area.
    If you opened a credit account you got money put onto a VIP card.
    If you're an ambitious sales person you'll do well. And if you open many accounts you may have upper hand on department you'd rather work.

    Cons

    Almost no chance of overtime unless someones off sick.
    Too het up about account opening. Thats all they care about: accounts.
    You may get talked down to for not opening accounts.
    Not always much to do.
    Management favours certain employers therefore others get brunt of certain things.

  10.  

    Good start, but not for the long term

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Cardiff, Wales
    Former Employee - Sales Advisor in Cardiff, Wales

    I worked at Debenhams

    Pros

    Good first job. Hours were flexible. Some of the supervisors were understanding and very easy to work with.

    Cons

    Too much pressure to have customers open store cards.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Ashford, Kent, South East England, England
    Current Employee - Sales Advisor in Ashford, Kent, South East England, England

    I have been working at Debenhams full-time (more than 3 years)

    Pros

    Team members create the atmosphere in this workplace, making it worthwhile going to work.
    Customers provide a positive attitude.

    Cons

    Management doesn't pay attention to staff enough.
    Promotions to individual employees are never followed up and ignored when mentioned.
    Pay is at the lowest and hesitantly risen after a very long time, other than by law.

    Advice to ManagementAdvice

    Take notice of staff members opinions.

    Doesn't Recommend
    Negative Outlook

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