Debenhams Reviews

Updated 18 September 2014
Updated 18 September 2014
113 Reviews
2.3
113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Sharp
28 Ratings

Review Highlights

Pros
  • 20% staff discount is handy, along with extra discount in the run up to Christmas (in 17 reviews)

  • Debenhams has some very good staff working for them (in 5 reviews)


Cons
  • Almost always short-staffed, particuarly on busy days (in 7 reviews)

  • Part time staff completely ignored (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    brill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cleanerq  in  Manchester, England
    Current Employee - Cleanerq in Manchester, England

    I have been working at Debenhams full-time for more than a year

    Pros

    good to work for fair and good company

    Cons

    good training facilities and you get discount :)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The Dead Duke of Debenhams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gift Advisor  in  Manchester, England
    Former Employee - Gift Advisor in Manchester, England

    I worked at Debenhams part-time for less than a year

    Pros

    I met a lot of great people while working there, some of whom I am still in contact now.

    Cons

    I spent a lot of my time up on the top floor which was dark and dank, I did establish a belief (together with my colleagues) that this floor did indeed house a legend (that we created - or maybe didn't) - the 'Dead Duke of Debenhams' - a lonely ghost who died a long time ago of dust induced injuries while working a night shift on the top floor of Debehams...
    This top floor was where all of the christmas shelving units and things were kept through the year. It was like some sort of dusty hell, these units had not been touched since Christmas previous :/

    Advice to ManagementAdvice

    A little pledge would go a long, long way! #PledgeForPledge

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Enlightening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Carmarthen, Wales
    Former Employee - Sales Advisor in Carmarthen, Wales

    I worked at Debenhams part-time for more than a year

    Pros

    consistent pay, challenging , extra hours, staff discount

    Cons

    no christmas bonus/ holiday bonuses, pay rate could be higher, repetitive , too many staff restrictions

    Advice to ManagementAdvice

    I believe there should be less restrictions on the nature of tasks that staff are aloud to go about (i.e sales assistant would have to consult with supervisor to undress dummy for customer, time consuming to find supervisor at times and therefore slows customer service). I believe the barriers that health and safety create prevent staff from doing jobs more efficiently. I would encourage supervisors and management to consider extensive training to sales assistants so that the service they provide can be much more extensive and efficient.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Bournemouth, England
    Current Employee - Sales Advisor in Bournemouth, England

    I have been working at Debenhams part-time for more than 3 years

    Pros

    Great employee discounts
    Your daily duties are clear and organised
    Overtime avaliable

    Cons

    staff numbers are sometimes limited putting pressure and extra work on the staff who are working
    hard to get extra uniform
    difficult to communication with management when you only work weekends as management only work in the week

    Advice to ManagementAdvice

    Management should have more communication with staff especially at weekends so any unresolved issues can be fixed.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Dundee, Scotland
    Current Employee - Sales Advisor in Dundee, Scotland

    I have been working at Debenhams part-time for less than a year

    Pros

    Staff are lovely, managers are respectful to you no matter what your age. Good chance of overtime, easy to fit around student life. Training was great, communication is good.

    Cons

    Pressure to open accounts however there is pressure in every job and the staff/management. Given training for this and management is more than welcome to answer any questions you have and how to get accounts easier.

    Advice to ManagementAdvice

    Great work!

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  London, England
    Current Employee - Supervisor in London, England

    I have been working at Debenhams full-time for less than a year

    Pros

    20%discount after 1 month
    Good lunch breaks

    Cons

    Not very organised, hardly any sales assistants on shop floor.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Friendly work atmosphere, that sadly lacks motivation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  London, England
    Current Employee - Sales Advisor in London, England

    I have been working at Debenhams part-time for more than a year

    Pros

    Lovely people. Great atmosphere among staff. Personally I have managed to excel in my sales adviser duties.

    Cons

    Terrible pay in terms of what work gets done. Lack of staff, meaning myself and others are working twice as hard for very little pay. Furthermore some management could do with some improvements in terms of motivating other staff.

    Advice to ManagementAdvice

    Keep up company values. Ensure every member of staff knows their duties as sales advisers, and that certain jobs are not dependent of particular staff, we need to work as a team.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Southend-on-Sea, England
    Former Employee - Sales Advisor in Southend-on-Sea, England

    I worked at Debenhams part-time for more than 3 years

    Pros

    Flexible hours if you get on well with your manager, great to interact with customers and you get 25% discount!

    Cons

    I was always good on the till (everyone favourite part) which meant i got favored to be on there all day meaning others were put on fitting room duty for hours. I came off okay but it depends what you are good at!

    Advice to ManagementAdvice

    my management was always great, but i got on really well with the manager :)

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Experience is store dependent, larger stores tend to have more issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Debenhams part-time for more than 5 years

    Pros

    Nice people, Good staff discounts, Lots of overtime during busy periods

    Cons

    Slow career progression, Management within store regularly changed often causing problems

    Recommends
    No opinion of CEO
  11.  

    An average retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at Debenhams part-time for less than a year

    Pros

    Good staff discount and offers, uniform was good, option for a decent amount of overtime.

    Cons

    Pushed too much to sell store accounts. Management weren't very useful in sorting out being underpaid and store transfers.

    Advice to ManagementAdvice

    Provide and promote more opportunities for employees to grow within the company.

    Recommends
    Neutral Outlook
    Approves of CEO

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