Debenhams

  www.debenhams.com
  www.debenhams.com

Debenhams Reviews

Updated 9 December 2014
Updated 9 December 2014
133 Reviews
2.4
133 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Sharp
34 Ratings

Review Highlights

Pros
  • 20% staff discount is handy, along with extra discount in the run up to Christmas (in 23 reviews)

  • Debenhams has some very good staff working for them (in 7 reviews)


Cons
  • I may not be on the till at all times pushing people but I made sure the shop floor was tidy etc (in 9 reviews)

  • no support, minimum wage, management never mix wilth staff or listen to them (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great team in an average environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Advisor in Sheffield, England
    Former Employee - Senior Sales Advisor in Sheffield, England

    I worked at Debenhams part-time (more than an year)

    Pros

    Great discount across the entire store, friendly colleagues, great high street presence, well known brand, great target driven environment if thats what you enjoy

    Cons

    Being guilt tripped in to overtime, it's very difficult to progress, there doesn't seem to be a dedicated training structure. Everything is based around accounts, some targets seem completely unrealistic. Some stores have seen their best days go by.

    Advice to ManagementAdvice

    Create a career pathway, and allow young employees to flourish not be hidden away, Up date and refresh stores before they need completely renovating.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Designer in London, England
    Current Employee - Designer in London, England

    I have been working at Debenhams full-time (more than 5 years)

    Pros

    I love the people I work with

    Cons

    Bonus catchment is made too difficult to be within reach

    Advice to ManagementAdvice

    Don't sell 'benefits' as salary

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Christmas temp experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Witney, England
    Current Employee - Sales Advisor in Witney, England

    I have been working at Debenhams part-time (less than an year)

    Pros

    Staff discount of 20%
    Can be fun talking with customers and helping them
    Various shifts / hours

    Cons

    Minimum wage
    Inadequate training
    Poor communication, I can't believe that staff do not have access to work email
    Rotas are not given far enough in advance (should be 4 weeks ahead, but often is only a couple of weeks)
    Manager changes the rota without notice
    Pressure to sell credit card accounts, it is the top priority even above customer service
    Staff disrespect each other and talk about each other behind their backs

    Advice to ManagementAdvice

    Plan shift rotas four weeks ahead, like you are supposed to do
    Implement staff email accounts for everyone
    Increase pay

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Never looking back!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Canterbury, England
    Former Employee - Supervisor in Canterbury, England

    I worked at Debenhams full-time (more than 5 years)

    Pros

    You meet some great people and the staff (below management level) are very close knit and almost like a family.

    Cons

    Well, where do I start..
    I worked at Debenhams for over 5 years. At first, I started there to get a bit of money in at the end of the month whilst I decided what I wanted to do with my career. At the start I thought it was great to be working for a huge Retailer and I was told how great Debenhams was to work for. I actually decided that I wanted to progress as a Sales Manager as it seemed like an easy thing to do.. I was wrong and I ended up working my socks off continuously for 4 years until I got promoted to Supervisor. There were a lot of broken promises.. 'Oh, you will get your training after Mega week' and they kept me fooled and hanging on to their word.
    It was so draining. Everyone felt the same and there was no team morale. I started looking for a job after 2 years but due to the job market, there was not much to offer and at least with Debenhams you had some sort of safety net.
    There was a lot of bullying from Management and there were many days I would come home crying because I had been made to feel so worthless everyday. Nothing was good enough and nothing was right. What did they expect from someone on minimum wage though?!
    On so many occasions you would turn up to work and the rota would have been changed without asking or notification. Also, you would turn up and it would get to the late afternoon when all of a sudden there is a last minute sale or last minute area manager visit and no one would be leaving until everything was done. Probably never got paid for that extra time either.. Just promised TIL that you never got given anyway. Also, cashing up at the end of the day. Shop would shut on the hour but you would be in for an extra ten minutes to close down and cash up. So you would get a few customers hanging around, most nights staying for an extra 20 mins.. All unpaid too. I'm not a cheapskate or tight but when a company gives you nothing in return, it is hard to feel happy about doing extra time unpaid.
    Managers have their 'favourites' when it comes to staff and if you are not in that group, you have no chance. I am so glad to be rid of that place. Everyone looks miserable and now when I see old work friends, people comment on how well I look. I am a lot happier and working for a company that appreciates everyone.
    The area manager too is a total stuck up and miserable man. We got told that we must say hello to him but that he will ignore us because we are 'peasants'.
    Every morning we would have a meeting about sales targets too! Miserable as hell. Debenhams is a failing company. No one enjoys working there. Also marking prices up before a sale (disgusting!!) too! Accounts are a nightmare.. you couldn't open enough. If you open one, instead of a well done, you get asked to open another. Management team = a joke. Debenhams polices = a joke.
    Pay is awful. Minimum wage but they expect you to give them the world!

    This job is only good if you have no social life, no family or relationships. Good for students who can handle a few hours a week but truthfully not recommended at all. I got a pay rise of 20p for being a Supervisor. The extra pressure and unfair treatment was unbearable.

    Advice to ManagementAdvice

    Stop your clever bullying tactics.. You are losing all the best staff members due to lack of appreciation.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Sales Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Milton Keynes, England
    Current Employee - Sales Advisor in Milton Keynes, England

    I have been working at Debenhams part-time (more than 3 years)

    Pros

    The discount is great as Im able to get so many of my gifts for family and friends these.
    Options for do overnight shifts are great for extra pay.
    Plenty hours available and the option to work on other departments.
    Great co-workers.

    Cons

    Alot of pressure on opening mastercards accounts which are unachievable. Rotas are disorganised as its such an old system of them being printed off and having to check them in work, when places like John Lewis use much more convenient and modern systems where you can login online to check shifts, see other shifts than need covering etc.

    Uniform looks dated, doesn't feel that smart.

    Management do seem lazy at times. Not always prepared to get their hands dirty and very often difficult to find when in need of their help with a customer.

    Advice to ManagementAdvice

    Less pressure on accounts as I feel like your having to do the hard sell which agitates customers a lot.

    Things like returns policies, you'll often say to a customer that they can only exchange/not get a refund etc, then when the manager comes over they just say yes okay we'll do that for you. It just makes the assistant look bad as your saying one thing and they manager just undermines you in front of the customer, what are the point of us saying we have policies if they aren't stuck too. And had this happen too regularly.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Great teams, however some departmental managers need to be given the shove!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Supervisor in Winchester, England
    Former Employee - Customer Services Supervisor in Winchester, England

    I worked at Debenhams part-time (more than an year)

    Pros

    Was great to work across the different departments, to receive a higher rate of pay for working sundays and to have the option of buying shares after the first year with the company. Debenhams also offer a generous staff discount scheme and a higher wage for being the in-store first aider.

    Cons

    The training opportunities were ok - they offered me first aid training, customer service training etc. However, there was one particular departmental manager who should not of been working there - she was rude to the point that I left soley because of her. The rest of the team were fab.

    Advice to ManagementAdvice

    Continue to listen to your staff. Consider loosing some of your departmental managers who have come too big for their boots - the company could do a lot better without some of them!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Not bad, but definitely needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Staines, England
    Current Employee - Sales Advisor in Staines, England

    I have been working at Debenhams part-time (more than 3 years)

    Pros

    Hours are good when studying. Also the under 18 discount is very good at 25% although this drops to 20% when you are over 18 which I think is unfair. Good working environment, and if you like a particular area, most managers and supervisors will tailor their team to work around that in my store.

    Cons

    Awful pay in comparison to competition.
    Lack of communication on offers, so you are often being told the offers by customers!
    Unfair promotions to 'quieter' departments and rare promotions to the major departments - Worked for a year and a half as a Sales Advisor on Menswear and constantly told I was good enough to be promoted but was unable due to my department needs. Whereas quieter departments gave huge promotions to employees who knew less than me, and I was constantly telling them that they weren't doing things correctly.
    Account card being forced to staff to sell when we felt in was unethical in some occasions

    Advice to ManagementAdvice

    Rates of pay need to be improved to match competition. A lot of employees transfer to competition due to superior pay for the same/less responsibility in their job.
    Improve employee benefits and reward staff more often. I don't feel I get much recognition as the customer feedback form doesn't always make it obvious where they can write about specific staff.
    Respond to staff feedback reports!! I've never heard a response from the annual survey posted in my store.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Restaurant was difficult to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Debenhams Food Services Advisor in Milton Keynes, England
    Current Employee - Debenhams Food Services Advisor in Milton Keynes, England

    I have been working at Debenhams part-time (more than an year)

    Pros

    25% discount when under 18, then 20% if over 18. The staff I worked with were absolutely lovely and I've stayed in contact with them - apart from the manager! Fairly flexible shift swapping and over time etc.

    Cons

    Manager of this department wouldn't even come in on some Saturdays (busiest day of the week). Kitchen would frequently be left unmanned: customers therefore became fairly aggressive and confrontational to us staff members due to poor management. Relatively low pay rate. Didn't feel appreciated by the manager until I told them I was leaving! Would leave work stressed and very tired.

    Advice to ManagementAdvice

    Appreciate team members more - we are humans, not robots and would like to get on with our boss!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Awful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant in Staines, England
    Current Employee - Sales Assistant in Staines, England

    I have been working at Debenhams full-time (more than an year)

    Pros

    20% discount, not that you'd want to buy much, everything is over priced to begin with.

    Cons

    I've been with Debenhams just over a year but it feels like a life time.
    It is a company with a serious attitude problem, the ethos and ethics are just shocking, it's depressing.
    Total lack of communication at all levels. Disorganised to a point of being farcical. Treated like children, given no respect.
    The managers are dictatorial, but it's a democracy when it suits them.
    Pressure to sell the store card, even when it's unethical, they don't care just as long as you get those accounts. I was under pressure to sell these cards from day one despite having had no training on it at all until I'd been there about four months.
    Rotas are a joke. They're not done an adequate amount of time in advance and are changed by Managment at whim, and you're not even informed unless you check for yourself. You can show up on the wrong day or time as it's been changed last minute and you haven't been told.
    Quite honestly the worst organisation I've worked for, the rot runs deep with this group, the attitudes and bad practice seems to be across the company.
    Management are petty, unprofessional and at times snide to their staff. They are quite plainly dishonest and they break any promise they make you.

    Advice to ManagementAdvice

    Treat your staff a little bit more like human beings, with a little more kindness and respect and you might lose less of your best staff.
    Increase wages, shocking in comparison to competition. Bad wages coupled with awful treatment means everyone is jumping (the quite obviously sinking) ship.

    Doesn't Recommend
    Negative Outlook
  11.  

    Worked at Debenhams for 3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Debenhams

    Pros

    My colleagues made my time there bearable.

    Cons

    The pay rate is disgusting. At 20 i was on £5.65 and when i turned 21 i was on £6.01.

    They force you (even threaten with dismissal if you are unable to) get customers to sign up for debenhams credit card accounts. For every account you open you get 5p on a gift card that you can't use until it turns into £5. Debenhams gets £50 for every account you open.

    Hugely understaffed yet they refuse to replace staff that has left or recruit new staff.

    They guilt trip you into doing overtime.

    They don't tell you about sales/offers/promotions so customers start yelling at you.

    Worst retail company to work for.

    Advice to ManagementAdvice

    Pay better and treat your workers better and they might actually stay and be more productive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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