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Dillard's Reviews

Updated 24 April 2015
1383 reviews filtered by
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2.4
1,383 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
798 Ratings

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)

Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 157 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 83 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good pay for a retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay
    They seem to care about their employees
    Hours are good for retail
    Discount on clothing

    Cons

    In order to have a good pay you have an sph you must meet or your pay will get cut. If you are not sales driven you will not be good for the store.

    Advice to Management

    Be more fair to associates even if you don't like them the most. Give everyone a fair chance if they want it.

  2. Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hours, people, employee discount, 401k matched

    Cons

    Benefit and that is about it.

  3. sales

    Current Employee - Anonymous Employee in Houston, TX (US)
    Current Employee - Anonymous Employee in Houston, TX (US)

    I have been working at Dillard's

    Pros

    bonus based on meeting quota

    Cons

    work based on quota, long hours. no appreciation

    Advice to Management

    be nice

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Broomfield, CO (US)
    Current Employee - Retail Sales Associate in Broomfield, CO (US)

    I have been working at Dillard's part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Starting pay is more than what most retail stores will hire you at. If your good at what you do you also have opportunities to move up fast.

    Cons

    It is deffinetly a dog eat dog world. Observe and learn the game they are playing, because they are always thinking in their best interests first, you must do the same, learn how to play the game and if you don't like the game leave. Stand up for yourself, know your rights and the laws because they will use you as much as you allow them to. You have to decide how much you're willing to put up with.

    Advice to Management

    Keep your promises, and quit lying. Stop talking about how well you treat your employees and start practicing what you preach. Truth will always reveal itself eventually.

  6. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami, FL (US)
    Current Employee - Customer Service Representative in Miami, FL (US)

    I have been working at Dillard's part-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company to work for

    Cons

    excellent company, no cons, good environment

  7. Helpful (1)

    Better than most jobs with the public

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Specialist in Maumee, OH (US)
    Current Employee - Selling Specialist in Maumee, OH (US)

    I have been working at Dillard's full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Dillard's classifies itself as an upscale retail chain, and given its high prices, I can see that. You will not be dealing with the people you would normally see on a WalMart shaming website, for instance, which means you won't be plagued with ridiculous questions and people who don't understand what a necktie is.
    Also, you get a pretty good employee discount, and when you finish training, they give you an even better discount to help you get started with clothes for work.
    They do not pay low, that's for sure! If you can maintain your sales, you will continue to get paid well, and receive raises every year.

    Cons

    Prices are high. Customers don't want to pay $79.50 for a button up shirt! Plus, they know it will be marked down to a fraction of that in a few months, so people wait to buy things. It is so slow, you wonder if it's possible to sleep standing up. Management frowns upon people standing around doing nothing, but when there aren't people to sell to, you can't do much about it.
    This is retail, sure, but it's also a sales job. Every single item you ring up counts towards your daily sales goal. You don't just run a register, you sell this stuff! You push unwanted stuff on people, you pressure them into buying clothes they've repeatedly argued with you about not wanting, and you beg them to open credit cards they don't want. If you don't, you don't make your sales goal, and then you miss out on getting your raise.
    Also, returns count against you. Most of the stuff you sell gets returned, because people don't like spending $79.50 on one button up shirt.

    Advice to Management

    COMMUNICATE with your employees! Don't treat them like they know nothing, and that they need to rearrange their department because that is the only way they'll make sales. Sales happen when 1) wealthy people come in with lots of money to burn, or 2) everything is on sale. Then you can yell at us for not doing our jobs if they still aren't buying.

  8. sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's part-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great pay
    guaranteed part time hours
    flexible scheduling

    Cons

    Management should be more customer service oriented & treat coworkers better
    Sales Goals are almost impossible to stay above

  9. Helpful (1)

    I am a selling specialist.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Fort Worth, TX (US)
    Current Employee - Sales Specialist in Fort Worth, TX (US)

    I have been working at Dillard's full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I like my co workers and most of the customers and the basic job itself is very easy.

    Cons

    The pressure of the sales goal and the selling of credit cards can make it an unpleasant work environment.

  10. Helpful (1)

    Okay experience, only complaint of the overall company is their SPH system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's part-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Employee Discount
    Good weekly hours
    Pay per hour

    Cons

    Stressful sales environment
    SPH goals unrealistic
    Departmental Management has no voice over employees
    Hours aren't flexible if you have other obligations
    Sales demands are too high for certain areas
    SPH Review system is pointless

    Advice to Management

    More value should be placed on good workers versus trying to keep up with a poorly constructed SPH number system. Employees will rarely be kept on a long term bases due to their system of how business is ran.

  11. ASM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM in Raleigh, NC (US)
    Current Employee - ASM in Raleigh, NC (US)

    I have been working at Dillard's

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Work enviorment and employees

    Cons

    Long hours and working holidays

    Advice to Management

    keep up the good work

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