Dillard's

  www.dillards.com
  www.dillards.com

Dillard's Reviews

Updated 16 December 2014
Updated 16 December 2014
1,183 Reviews
2.4
1,183 Reviews
Rating Trends

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Approve of CEO
Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
718 Ratings

Review Highlights

Pros
  • the pay is good the holiday hours or regular not crazy (in 63 reviews)

  • the employee discount was good especially during additional discounts (in 155 reviews)


Cons
  • If you don't meet sales goals you can be terminated regardless of slow business (in 157 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired (in 83 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great position for a new sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Women Shoes Sales Associate
    Former Employee - Women Shoes Sales Associate

    I worked at Dillard's part-time (less than an year)

    Pros

    Dillard's is a great place to start your sales career. Employees come from all sorts of backgrounds. Pay is decent, and hours are flexible.

    Cons

    Employee discount is only attainable through company credit card. Working on holidays. High turnover

    Advice to ManagementAdvice

    Management was great. They offered upward mobility.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Sales Specialist - Work-life balance could be difficult, but then again, this is retail. Store Manager Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Dillard's

    Pros

    Good benefits and decent pay for retail position, also good discounts. Good training.

    Cons

    Asst. Manager terrible, forcing credit cards on customers is also terrible.

    Advice to ManagementAdvice

    The financial gain to the corporation by forcing credit cards to customers is obvious but there is no incentive back to sales staff for going through such an embarrassment. Even the incentive to the customer is scarce at best.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    I enjoy working at Dillard's, okay is good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Boise, ID (US)
    Current Employee - Sales Associate in Boise, ID (US)

    I have been working at Dillard's

    Pros

    Pay is good, the discount is good.

    Cons

    Sph is too high, there aren't very many customers because Dillard's didn't advertise.

    Advice to ManagementAdvice

    Advertise

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Decent pay/benefits, but aggravating challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dock Associate in Beachwood, OH (US)
    Former Employee - Dock Associate in Beachwood, OH (US)

    I worked at Dillard's

    Pros

    Decent pay/benefits
    fairly generous holiday pay, extra days off rewarded for perfect attendance each quarter...

    physical job - healthy workout

    If you're in the Dock or in Customer Service there is a good amount of long-term stability but if you are in Sales you may just want to consider this a 9-month temporary job. Although there are some 20-year veterans, not sure how they meet the supposedly impossible sales goals.

    Cons

    Understaffed for a store this size. They have one person doing ten different things, constantly being paged to switch jobs.

    Most of the people were nice and friendly, except for my supervisor, naturally the only person who is grumpy and bad-tempered has to be my boss, what are the odds.

    The store gets too many spills and clean-ups for a place that doesn't even serve food, but I suppose that's partly because we are attached to a mall. People urinate in the fitting rooms - and not just the kids section. You would think most of this piggishness would come from the customers but why do we get so many spills in the employee break-room? honestly, this wasn't the best display of human cleanliness.

    Advice to ManagementAdvice

    Hire more people to work the closing shift in the dock department. this huge multi-million dollar store can afford a few more people. every night hangers pile up and don't get sorted; if you just hired one person to do that one job, and nothing else, they would get sorted every night. but instead it's this multi-tasking business.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good working conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Antonio, TX (US)
    Current Employee - Sales Associate in San Antonio, TX (US)

    I have been working at Dillard's part-time (less than an year)

    Pros

    Professional atmosphere. Better starting pay than average in the industry. Caring management and good discount opportunities. Dillards strives to anchor themselves with quality, upper scale malls with equally or better boutique type stores. If you meet your quotas, good opportunity for regular raises.

    Cons

    Getting time off can be a challenging process, especially if your manager is difficult. As a new employee, integrating in with "veteran" employees can be difficult. High expectations of retail knowledge. Meeting quotas can be stressful.

    Advice to ManagementAdvice

    Advise veteran employees to be kinder and more understanding to newer, less experienced employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's part-time (less than an year)

    Pros

    Great employee discount. Flexible schedule.

    Cons

    Maintain a sales per hour goal.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Working for Dillard's is very competitive in for a retail setting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Charlotte, NC (US)
    Current Employee - Sales Associate in Charlotte, NC (US)

    I have been working at Dillard's

    Pros

    For a retail job the pay is decent, overall most of the people you work with are tolerable and the discount is pretty awesome when Dillard's runs sales! They make the schedule 1 month out which is helpful if you have another job that updates there schedule on a weekly basis.

    Cons

    Super competitive, you have to meet quotas and thats where the issues begin. As a part time associate you are limited to hours most of them go to full time associates. Not everyone does what they are asked so if you are one of the better associates your asked to handle a lot more tasks than other in turn messing with your sales per hour (SPH). Also the schedule is made 1 month in advance during the holidays thats tough if your trying to travel for the holidays. The 1st of the year is a black out date EVERYONE works!

    Advice to ManagementAdvice

    I would suggest that ASM's learn what their associates are good at, for example in accessories if someone is knowledgable with watches put them there if you have someone who doesn't know the mechanics, who makes them, how to display them or how to size them they shouldn't be put in watches. Put people in areas that they will excel.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Very stressing job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in El Paso, TX (US)
    Former Employee - Sales Associate in El Paso, TX (US)

    I worked at Dillard's part-time (less than an year)

    Pros

    Really good pay start, great hours, good employe discount

    Cons

    Not all but very fake and rude coworkers and ridiculously high standers for sales

    Advice to ManagementAdvice

    Don't neglect your employees and do better training for new hires including customer service

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A retailer that values its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time

    Pros

    If you're going to work in retail, this is the company you want to work for. They start wages much higher than other retail companies. They reward genuinely hard-working people with raises and promotions (they also promote from within more than other companies). This company doesn't run on politics and promote whoever is tight with management. They promote successful people. My other favorite thing is that Dillard's doesn't make its employees work on Thanksgiving, and after working for them for a certain amount of time, you even get holiday pay for your birthday. I don't know any other retailers that give you a birthday present like that. Registers are very simple to use.

    Cons

    Some locations are truly looking outdated. It doesn't look good to the clientele to have one store looking shiny and new with beautiful fixtures and another store to look sad and rundown with fixtures falling apart. Also, a lot of the computers are older than dirt. They invest a lot of time and energy into the money making departments like cosmetics and tend to forget about other departments.

    Advice to ManagementAdvice

    I'd like to see them invest in their older locations. A huge part of retail is visual presentation and new fixtures and some well constructed wall fixtures can make a huge difference. Also, I recommend a training program for visual managers. Update your systems into the 21st century. A new system can help avoid client issues.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good as a stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Handbags Business Manager
    Former Employee - Handbags Business Manager

    I worked at Dillard's full-time (more than an year)

    Pros

    Pay. My position had uncapped bonuses. People, I made lifelong friends

    Cons

    Environment is stressful. Goals cause cutthroat mentality in some

    Advice to ManagementAdvice

    Hire people specifically for markdowns and stock

    Recommends
    Positive Outlook
    No opinion of CEO

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