Dillard's

  www.dillards.com
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Dillard's Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.3 960 reviews

24% Approve of the CEO

Dillard's Chairman and CEO Bill Dillard II

Bill Dillard II

(589 ratings)

28% of employees recommend this company to a friend

Review Highlights

Pros
  • the employee discount was good especially during additional discounts(in 136 reviews)

  • Great starting pay that lasted exactly 6 months till first review period(in 66 reviews)


Cons
  • Forced to resign before being "let go" due to outrageous daily sales goals(in 115 reviews)

  • The pay starts of decent but when you don't meet your sales goals you can get a pay cut or fired(in 75 reviews)

960 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not bad so far

    Sales Associate (Current Employee) Mesa, AZ (US)

    ProsPay isn't bad for retail, got started at $12/hour
    Nice coworkers
    Busy store

    ConsHighly unorganized. My training consisted of being thrown out onto the sales floor on my first day and expected to figure it out.
    My manager started working here 3 days before I did and most of my coworkers are new as well, so no one really knows what's going on. I can already see there is very high turnover.
    Hours are all over the place, inconsistent, but to be expected in a retail store.
    We are expected to meet a certain dollar per hour in sales which is unachievable in my area (accessories). Whereas there are other associates selling over $3000 a day because they are in the sought after purse area. There should be a rotation in place to make it fair for everyone.

    Advice to Senior ManagementHire another ops manager or someone to assist with hiring. The guy who was supposed to be putting me through training was so busy that he didn't even have time to take the new hires on a tour of the store. I had no proper training, just being told how to do the job by people who have only been there for a week. It would make things run much more smoothly and perhaps would result in less turnover if people were properly trained.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Sales Associate

    Sales Associate (Former Employee) Temple, TX (US)

    ProsFun, Fast paced place to work! I met some really great people working for this company. Very competitive pay & benefits, also easy to move up in pay as long as you meet sales goals. ASM's for every dept. make it easy to voice opinions & concerns. The Regional & Corporate people were great and very informative and were willing to listen to our experiences & questions. Good college job as long as they have your school schedule and they adhere to it.

    ConsWas hired as "part-time" only to be told that I was penciled in as "full-time". The sales quota was rough sometimes, and pay could be cut if not up to par (no adjustment for time of day, which hurt night-only employees.) Credit applications are THE WORST PART of this job. I not only ruined my own credit due to being a teenager with an AMEX but a few friends who I HAD TO SIGN UP! ughhh! this sales tactic is HORRIBLE! I was hired for clothing & shoe sales!

     There was a lot of micro-managing being done by the Store manager, and tension between "HER" and the rest of the store could be cut with a knife. (She's was relieved of her duties & escorted out after a third of the store quit on her(me included) to a standing ovation from the employees)

    Advice to Senior Managementworth saying again: Credit applications are THE WORST PART of this job. I not only ruined my own credit due to being a teenager with an AMEX but a few friends who I HAD TO SIGN UP! ughhh! this credit sales tactic is HORRIBLE! I was hired for clothing & shoe sales! NOT CREDIT!!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    new sales associate

    Sales Associate (Current Employee) Atlanta, GA (US)

    Prosthe salary and opportunity for growth within the company

    Consunpleasant customers and competitiveness amongst employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Dillard's

    Sales Associate (Current Employee)

    ProsHigher pay than most department stores
    Employee discount
    Chances to move up in the company
    Pay raises if you sell more than your goal

    ConsManagement favors certain employees.
    If you do not meet your sells goal you could get a pay cut.
    Can be very competitive on the sells floor
    Everyone must put up stock and do markdowns, however it's usually a few people who have to do that while the others ring everyone up, and management doesn't do anything about it.

    Advice to Senior ManagementI would just like management to award and promote those deserving and try to watch and make sure everyone is doing what they are suppose to

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Assistant Buyer

    Assistant Buyer (Former Employee) Gilbert, AZ (US)

    ProsGreat, motivated,helpful co-workers. Possibilities to advance quickly in position. Good employee discount and extra perks as buyer; such as free merchandise.

    ConsBenefits are extremely expensive. High turnover due to the amount of work and expected hours for a less then average pay.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Flexibility

    Sells (Current Employee) Fort Worth, TX (US)

    Pros25% discounts for most items, 401k plan is ok, time off pretty flexible.

    ConsQuota system is good when you get customers to shop. No customers to sell too or apply for their credit card, you will pay dearly. Hard to get the consumer to get the Dillards credit card that's does not offer instant perks. Managers too young and inexperienced. Way too much turnover in management and sells staff.

    Advice to Senior ManagementGive customer instant 10% shopping pass when opening credit card. Make every employee including store management responsible for opening credit card. Properly train management. I've been with Dillards 7 years, have had 8 managers. Of the 8 managers only 2 was trained. The rest were useless, and none of them are still with the company. No way to move up in the company. Dillards want young, degrees, and inexperience.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Learned alot....

    Sales Associate (Current Employee) El Paso, TX (US)

    ProsGREAT PAY, Flexible hours (for the most part), Chances to be promoted.
    Pay is really good if your used to the minimum wage...this will definitely be a pay raise for you. If you DO your job and help customers you will make your quota. If you are good at multitasking, meaning you can merchandise, clean and sell you will succeed. If your a lazy person who loves to chat and stand behind a register this job is NOT for you. If you like to text and go to the restroom to avoid work this job is NOT for you.

    ConsHORRIBLE benefits (meaning NONE)
    Stuck up higher management that do not recognize good employees.
    HIGH turn over rate.
    Quotas are too high for the pay.
    You will NOT get over 28 hours so they don't have to provide you with benefits such as health. The managers in this store are mostly very corrupt and set most employees up for failure. Some managers are good....but the majority should not even be working as a manager. You will not be appreciated as a good employee, you will never be high-fived for anything good you do depending on your manager. The sorporate people could care less about you. There is a MASSIVE turn over rate. People get the axe a lot, people are always coming and going like a revolving door. Everyday you are expected to make a hefty quota from $800 a day to $3000 a day in a 7 hour shift. so your making triple for Dillards, WAY less then what you get paid.

    Advice to Senior ManagementActually recognize good employees, maybe your company would do better. Corporate people should actually talk to their employees. Without your sales people your company would tank. We are the BACKBONE of your company. Take care of your people stop being stingy and we will take care of you.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Opportunity for growth!

    AREA SALES MANAGER (Current Employee) Killeen, TX (US)

    ProsGreat merchandise. Creative control. Centrally located.

    ConsHigh turnover. Lack of adequate training.

    Advice to Senior ManagementAudit training at the store level to reduce turnover.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Love the people I work with on a daily basis

    Sales Associate (Current Employee) Toledo, OH (US)

    ProsThe pay is competitive, it's nice to know that the store manager knows your name. They seem to hire almost anyone, so go apply, because you'll get it. Then you're almost guaranteed a three month stay. After 6 months, you'll gain access to a holiday pay perk. A paid day off if you work on the holiday. Fourth of July, Christmas Eve, and New Years Day. Also there is a 25% discount for employees (working more than, I believe an adverage 12 hours a week) using there store provided pay as you go credit card or normal credit card.

    ConsThe pay is sometimes too competitive. Like in Women's Shoes. I hear it's a shark tank. The training is very minimal. Usually not preformed by managers. Sometimes preformed by other employees who don't have much more experience than you. They need to pick a set of guidelines and rules and stick to them. Three day return policy or no? Returning evening dresses that you know they wore out with the tags on, just so that they could return it? PICK A SIDE!

    Advice to Senior ManagementHire more security!!!!!!

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good Company if you want to have no personal life. Judged by how you look, not by your skills, dedication, or loyalty.

    Upper Management (Current Employee)

    ProsAs long as you are mobile and want to work more that 50hours a week you will
    move up in the company. 25% discount is great.

    ConsNo structure and Upper management very in-consistant, every stores is run
    differently. Store managers are allowed to belittle and disrespect those who
    work under them.

    Advice to Senior ManagementTreat everyone fairly and understand that work life and home life being in balance makes a
    happier employee.

    No, I would not recommend this company to a friend

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