Dixons Retail

  www.dixonsretail.com
  www.dixonsretail.com

Dixons Retail Reviews

Updated 17 November 2014
Updated 17 November 2014
75 Reviews
2.9
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
37 Ratings

Review Highlights

Pros
  • 10% discount on most items, and you get the odd benefit from a supplier (in 5 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)


Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Needs to recognise the hard work of the workforce (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    challenging and fast moving atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Colleague in London, England
    Former Employee - Sales Colleague in London, England

    I worked at Dixons Retail part-time (more than an year)

    Pros

    every day was different, better than other reatial jobs where its very boring. great team aspect amongst staff.

    Cons

    managers can be too pushy, you're only as good as you're last sale.

    Advice to ManagementAdvice

    be more leniant

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Challenging but enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Support Centre in Hemel Hempstead, England
    Current Employee - Retail Support Centre in Hemel Hempstead, England

    I have been working at Dixons Retail full-time (more than 10 years)

    Pros

    Can be an exciting and challenging place to work with constant change throughout the business to combat the competition. Benefits are fairly good with plenty of opportunity to move into different roles if you have the right aptitude. Leadership team are working hard to make it a better place to work, focussing on results of colleague engagement surveys.

    Cons

    If working in a store role, you need to be customer focussed first and foremost and able to deal with challenging targets. So if this isn't you, Dixons is not for you. Starting pay is just above minimum wage but as you progress through training, pay gets much better. In the Support Centre, it can be tricky to move between functions and work needs to be done on the available development / training.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Cool tech, but high staff turnaround due to unprofessionalism

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague
    Current Employee - Sales Colleague

    I have been working at Dixons Retail part-time

    Pros

    -Great people
    -Pay increase opportunities are easily obtained
    -Hands on with new tech

    Cons

    -Low expectation of promotion
    -Pay increases although frequent, are miniscule
    -Huge pressure to sell warranties
    -Huge pressure on "numbers" and fixing of customer sales
    -Threat of termination of contract from managers at every level
    -Culture of avoiding customers to fix numbers
    -Snake oil merchants with products and policies
    -After working with them for 6 months it is no wonder they are frequently on consumer advice shows
    -The company is designed around trying to impress unseen and unheard shareholders, NOT the workers or public.
    -Praise for good work is awful, the company has created a computer system where colleagues can send a "thank you" and "well done" message to each other.
    There is no need for this and is seen by most staff as a replacement for basic human contact.

    Advice to ManagementAdvice

    Pound note & margin sales are just as important (if not more) as playing the numbers game with Solution Quotient.
    Sales=margin=profit
    Improvement of customer service needed, colleagues are expected to be trained in customer service, this is not true of all staff however.
    There is no need to threaten colleagues with dismissal after missing only small targets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great work environment. Tough and loads of change during downturn, out the other side now!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Social Media Role in Hemel Hempstead, England
    Current Employee - Social Media Role in Hemel Hempstead, England

    I have been working at Dixons Retail full-time (more than 8 years)

    Pros

    I like that this company is based out of London (albeit in Hemel Hempstead!). A real positive that this company is changing, and fast, all for the better. And now that we are 'back' after some difficult times, great to be the retailer that gets the exclusives and the product launches, so good fun if you like technology. Great new stores coming through and nice to work for senior management that genuinely care about a) customers and b) bringing colleagues from across the business closer together

    Cons

    Hemel Hempstead is great geographically but not chock full of entertainment in itself. Head office rather dated but that is being addressed

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Advisers in Sheffield, England
    Current Employee - Technical Support Advisers in Sheffield, England

    I have been working at Dixons Retail full-time (more than 10 years)

    Pros

    This is an amazing place to work, full of colleagues you can learn from. Good people, a mixture of long term service and new bodies, therefore there a good mixture of competencies and skills you could take advantage of for your own development. Recognition for achievements. Professionals working together to develop great colleagues.

    Cons

    Better benefits would make a great deal of difference.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Most interesting work experience of my life so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist in Hemel Hempstead, England
    Current Employee - Human Resources Specialist in Hemel Hempstead, England

    I have been working at Dixons Retail part-time (more than 5 years)

    Pros

    Being part of a business that is totally Customer centric.
    Made immense changes to become stable in the Retail landscape.
    Great people to work with in a fast paced but friendly culture.
    Really passionate about what we do.

    Cons

    Location could be better and more up to date.
    Not much recent training and development available but this is changing now.

    Advice to ManagementAdvice

    Keep sharing the plans you have for your colleagues and the business like you have been over the last 3 years.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Decent job if you can sell and enjoy tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Adviser in Stevenage, England
    Former Employee - Customer Adviser in Stevenage, England

    I worked at Dixons Retail part-time (more than an year)

    Pros

    Being around technology everyday
    Flexible shifts, usually long which is good if you have to travel
    Can be a friendly work environment

    Cons

    Targets are demanding and can be difficult to achieve
    Customers can be difficult
    Internal systems could be more efficient
    Training could be better

    Advice to ManagementAdvice

    Listen to shop floor staff more

    Positive Outlook
  9.  

    Poor, Low Pay, Obscene Targets, Constant berating on lack of Whatever Happens Careplan sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Canterbury, England
    Current Employee - Sales Advisor in Canterbury, England

    I have been working at Dixons Retail part-time (less than an year)

    Pros

    The company does have for the most part a solid business idea, with training you can improve your positions in store too.

    Cons

    If you have any sort of morals then you will clash with the management in every store you work in. You are heavily targeted on your careplan sales which in short are pretty obscene in cost. The management have no empathy for their staff concerns or needs. Breaks seem to be a luxury and you have to be prepared to leave lunch half eaten and probably not finish it either.

    Advice to ManagementAdvice

    Pay the staff more, don't bully them, don't push them into selling Careplans or services to customers who clearly don't need them and in turn you won't have your current predicament of mis selling cases and having to dedicate a call center just to deal with complaints. "First month free" was in no means meant to be offered at our company training, yet in store management completely ignores this and forces staff to sell in this way still.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Run of the Mill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Logistics in Sheffield, England
    Former Employee - Logistics in Sheffield, England

    I worked at Dixons Retail full-time (less than an year)

    Pros

    You get paid on time.
    Nice people to work with.
    Since its an electronic retailer, an employee gets plenty of discounts on the in house products and have good local discounts.

    Cons

    Retail Dead End jobs. No real room for good promotions. Uninteresting management, the middle management seems stuck up and not flexible.

    They only look at processes and not the employee, in another words working there would just be like you're another employee number. Machines will start automating soon enough.

    Advice to ManagementAdvice

    Don't treat employees like numbers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Hard work but rewards good performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hemel Hempstead, England
    Current Employee - Anonymous Employee in Hemel Hempstead, England

    I have been working at Dixons Retail full-time (more than 10 years)

    Pros

    Expect to put in the time and the effort but rewarded for the same

    Cons

    Business is always changing something

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    No opinion of CEO

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