E*TRADE Financial

  www.etrade.com
Work in HR? Unlock Free Profile

E*TRADE Financial Reviews

Updated 18 August 2014
Updated 18 August 2014
293 Reviews

2.8
293 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Paul T. Idzik
54 Ratings

Review Highlights

Pros
  • Etrade values work life balance and offers opportunities to advance in your career path (in 16 reviews)

  • The Series 7 and 63 training is free and useful in other jobs (in 13 reviews)


Cons
  • could improve in employee work life balance (in 8 reviews)

  • Call center work can eventually wear on an individual (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great training and good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative, Financial Services Representative
    Former Employee - Financial Service Representative, Financial Services Representative

    Pros

    My colleagues at E*Trade were great. I also had a very supportive manager. The benefits are good and included insurance for domestic partners. I felt the pay was fair and the training was superb.

    Cons

    Call center work can eventually wear on an individual. There is such an emphasis on leads that sometimes one can feel like they are a child being constantly poked and prodded. Employee interface is not particular efficient and would cause unnecessary customer delays. Most opportunities seem to be lateral unless one goes into sales or management, although advancing from an entry-level rep is definitely encouraged.

    Advice to ManagementAdvice

    When finances get better, improve the system that reps use. Also, consider more definition of sales versus service roles. Service sometimes feels like their sole job is to feed leads to FC's. FC's lessen the value of their role by dumping service issues back to reps. Improving intra-department communication would also help smooth transition of new assets to company. While the website is really good, there are some functions that really seem to need improvement but are simply neglected.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    It all depends who you work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Manager  in  Jersey City, NJ (US)
    Former Employee - Senior Product Manager in Jersey City, NJ (US)

    Pros

    The pay was decent initially however after working with another manager but total compensation went down due to lack of bonus.

    Make sure to interview them because this went from being the greatest place to work to my worst nightmare in a matter of months.

    Cons

    Lack of management training for the long term Etrade employees. Try to work for some who is newer to Etrade.

    Advice to ManagementAdvice

    I hear you are doing a great job since I left and that makes me happy to hear. Try to pay more attention to middle management training.

  3.  

    Tough to move up and get noticed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are good people to work with

    Cons

    Management does not value the workers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    It's Dilbert's world brought to life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Jersey City, NJ (US)
    Current Employee - Anonymous Employee in Jersey City, NJ (US)

    Pros

    Upper management is trying to turn the tech side around and have introduced a number of process improvements to help make things more transparent. There is a move to upgrade the technology and its infrastructure. Considering the all new executive suite, it will be some time before the success of this undertaking can be evaluated.

    Cons

    Mediocre salary. High stress levels. Not much room for advancement unless you are more into game playing than actual innovation and accomplishment. Technology dating back to the 90's and unlikely to change very quickly. Working level leadership is more interested in empire building than building the company. At present, the process that has been implemented is all show and no substance.

    Advice to ManagementAdvice

    It would help to translate the advertised company values into something real instead of relying on an obsolete management style based on bullying. Good upper management intentions are usually frustrated by a lack of follow through. The middle-management bureaucracy somehow manages to protect it's domain, and give the appearance of acting without really taking the process improvements to heart.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Ok company to work for but politics at play.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work life balance, decent pay (less than what competitors are paying).

    Cons

    You are bombarded and pressured to bring new accounts for the company which they call leads and you are given a goal of 7 a week, promotion is merit mixed with a lot of brown nosing, stressful work being on the phone talking to angry customers (its a high end call center), and the management are based on tenure rather than actual management skill.

    Advice to ManagementAdvice

    A little less politics, To retain great employees, realize that not everybody is good in sales. So less pressure on getting leads at all cost and more emphasis on great customer service.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Great company, location and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative  in  Manila, Manila (Philippines)
    Current Employee - Financial Services Representative in Manila, Manila (Philippines)

    Pros

    People, management, location, annual bonus

    Cons

    career growth is too slow, training is not that okay

    Advice to ManagementAdvice

    please know how to take care of your loyal employees

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Long-Time Employee, Slowly Worked Up the Ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    Pros

    E*TRADE Financial offers a high energy environment with lots of highly technical minds.
    Vacation policies are generous after you've put in your years.
    Excellent health benefits.

    Cons

    Promotions are hard to come by.
    Company direction is constantly in flux as Executive Management team has experienced high level of turnover.
    Significant raises can only be found with title changes and promotions; however, these raises are paltry in comparison to what can be obtained elsewhere

    Advice to ManagementAdvice

    Take better care of the hard working individuals that have stood by the company over the many years of turmoil at E*TRADE Financial.

    Positive Outlook
    Disapproves of CEO
  9.  

    Great place to work but no raises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator  in  Alpharetta, GA (US)
    Former Employee - Systems Administrator in Alpharetta, GA (US)

    Pros

    High technology company with lots to do

    Cons

    No raises, culture is stodgy

    Advice to ManagementAdvice

    Focus on customer

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Lacks career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative  in  Manila, Manila (Philippines)
    Former Employee - Financial Service Representative in Manila, Manila (Philippines)

    Pros

    Great compensation. Dental and medical they offer is superior since it also covers the family of the employee

    Cons

    No work - life balance. Does not focus in promoting camaraderie among its employees

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst  in  New York, NY (US)
    Current Employee - Financial Analyst in New York, NY (US)

    Pros

    Good mentorship from employees and a good support system. fast paced and it requires you to make sure you are willing to adapt to your surroundings.

    Cons

    the downside is the micromanagement on the lower service teams. it is more of a political game when it coms to promotion. several individuals come to this company with year soy experience and i feel they are belittled.

    Advice to ManagementAdvice

    Pay more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for E*TRADE Financial? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.