Cookies help us deliver our services. By using our services, you agree to our use of cookies. Click here to learn more
There are newer employer reviews for ADP
There are newer employer reviews for ADP

See Most Recent

Overall, a good place to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in Halifax, NS (Canada)
Former Employee - Sales Associate in Halifax, NS (Canada)

I worked at ADP full-time (More than 5 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

A good corporate culture with regular opportunities for progression within the organization.
A leader in their industry with a growing product set.

Cons

High turnover in upper management over the past three years.
Poor direction from leadership in some areas of the business.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (7)

    High stress, low pay, long hours, blackout months for Client Services Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative in Milpitas, CA (US)
    Former Employee - Client Service Representative in Milpitas, CA (US)

    I worked at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Job security. So many employees are at ADP for 20+ years and even more have retired with a pension.

    Professional work environment where everyone is respectful. The managers really try to motivate you to stay focused. You are commended for your work and good work doesn't go unnoticed. Positive work environment, no office politics. Great management team where they truly care about you succeeding.

    Healthcare starts on the first day of hire. There is no probationary period.
    After 6 months, you are entitled to a pension that ADP contributes to. I worked there for less than two years and cashed that free money.

    10 days of vacation plus 5 float days upon hire.

    The training is excellent. ADP consistently educates their employees. They make sure you are successful. If you don't perform at your peak, management will be your cheerleader.
    The job is so secure once you pass the first Level One test. Thereafter, you just test on sections that you missed, rather then retaking the entire test.

    Casual dress environment. You can be yourself and throw on a hat at work. No one will judge you. Hey, saves you money on work attire!

    Cons

    About 6 months after training, you are required to take an assessment test. This test bumps you up from a trainee to a Level One Client Service Rep. There are 4 levels. Each level entitles you to a raise. You get three attempts to take a different variation of the Level One test. If you fail the third attempt, you are fired on the spot. They pack up your cube and ship your stuff to you. Thereafter, your job is secure until you quit or do something stupid to get fired.

    The Client Services position is the most difficult of all other ADP roles. It's essentially a call center where you answer client calls regarding payroll problems. Expect to answer calls back-to-back, nonstop. You are expected to know a lot and to be highly computer savvy. You need to type fast and think fast. All calls have an 8 minute limit duration. If your call exceeds 8 minutes, that lowers your performance numbers.

    Your breaks and lunches are scheduled for you. Your time-off is dictated. As a result, you are are seated for hours taking calls and staring at the computer. After a year I gained 10 pounds. You get two 15-minute breaks and 30 minute lunch. All are monitored so you must not return late or it will be used against you during your review. You must not be late to work either. However, you get a 6 minute leeway.

    At year-end: the week after Thanksgiving through second week of February, call volumes are so HIGH that NOBODY can take a vacation. Dates are completely blacked out during year-end. Further, they impose mandatory overtime about 2-3 days per week (M-Th), sometimes even Saturdays (voluntary). Overtime during the weekdays means you either work 30 minutes before or after your shift. On a positive note, upper management really tries to improve morale in the office during year-end by serving lunch, snacks and offering games.

    You are a work horse who is expected to push out calls. I felt like a slave working there. No wonder there is high turnover in Client Services. By the end of the day you are burnt out and exhausted. I couldn't wait for 5:30 to come!

    Advice to Management

    Management was great. No complaints. The only feedback I have is offer complimentary fruit and/or lunch to employees. Other than that, I love management at ADP.

  2. Helpful (2)

    Great company, but not as great for sales anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Sales Manager in Orlando, FL (US)
    Current Employee - District Sales Manager in Orlando, FL (US)

    I have been working at ADP full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company is Solid financially
    They feature Great Products and technology
    There are Great People there
    Lots of opportunity that can last several years

    Cons

    Employee satisfaction is down and there has been more turnover than I have seen in over 10 years
    Too many reps calling make it sliced and diced too much (up to 20 per account) and clients are leaving because of this
    Too many products and services to sell make it very confusing for reps
    Newer products and divisions seem not to be ready for market when launched
    Finding the talent has declined over the last 5 years or so. The good reps are leaving.
    Big Micromanagement in all sectors

    Advice to Management

    Find a way to minimize the number of reps and partners on an account. The is entirely too much competition among reps calling on an account. There should only be one, or maybe a few, not 20. I find that the Telesales group should be focused on supporting the field, but not calling on accounts - they are not qualified and just adding too may people to hound our prospects.

There are newer employer reviews for ADP
There are newer employer reviews for ADP

See Most Recent

Work at ADP? Share Your Experiences

ADP

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.