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5333 Employee Reviews (View Most Recent)

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Great Employer - Call Center Director that cares!

Customer Service Representative (Current Employee) Wheeling, WV (US)

ProsThe call center I worked at had an amazing atmosphere and it showed in the work of employees
- great management (management would listen when you asked about a customer concern)
- work parties (giving back to employees)
- director always available to speak with if you had a concern
- excellent training provided (mock calling + wonderful training material)
- excellent pay for the area

ConsDue to the nature of the work a lot of younger employees may work there. At times high-school'ish attitudes may arise.

Advice to Senior ManagementKeep up the excellent work and continue to listen to your employees!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Facility Technician C&E North Alabama

    Facility Technician (Current Employee) Birmingham, AL (US)

    I have been working at AT&T full-time for more than 10 years

    Pros: Good pay. Number of Vacation Days. Cons: MSOC. Inept middle management. Too much micro management. Too much politicing & ass-kissing among management. Outdated trucks(We're still driving early 90's model trucks). Outdated… Advice to Senior Management: Eliminate MSOC. Fire all the ass-kissers & agenda driven management. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Very micro-managed

    Senior Member of Technical Staff (Former Employee) Atlanta, GA (US)

    I worked at AT&T full-time for less than a year

    Pros: - Good pay - Good benefits Cons: - Management was so focused on micro-management of employees they weren't able to do their jobs - I ended up quitting in training due to the… Advice to Senior Management: Lay off on the micro-management and let people breathe if you treat the employees well and let them… No, I would not recommend this company to a friend More

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