AT&T

  www.att.com
  www.att.com
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Overall, much to be desired and not very team friendly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Marietta, GA (US)
Former Employee - Customer Service Representative in Marietta, GA (US)

I worked at AT&T full-time

Pros

Opportunity for growth is huge

Cons

A lot of back-biting and supervisors or team leaders who are only concerned with themselves and not the team as a whole

Advice to ManagementAdvice

As huge as your company is, you can reduce high turnover with true incentives to attain.

Doesn't Recommend

5868 Other Employee Reviews for AT&T (View Most Recent)

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  1. 1 person found this helpful  

    Good if you're union

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales & Service in Columbus, OH (US)
    Former Employee - Customer Sales & Service in Columbus, OH (US)

    I worked at AT&T full-time (more than 8 years)

    Pros

    Excellent pay and benefits, and you were free to handle client concerns without much interference from management.

    Cons

    As far as legacy AT&T goes, a lot of the management began as reps on the phone and were promoted. This is good for them, but unfortunately many of them lacked management skills.

    Advice to ManagementAdvice

    Please train your leadership to ensure they have the skills necessary to effectively manage others.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Extremely challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AT&T

    Pros

    The position pays well and there are many opportunities to move within departments and locations. You have the opportunity to work with an established company and peers with tremendous experience.

    Cons

    The position requires meeting metrics that often shift without warning and are difficult to obtain. The selection of agents you manage is out of your control and could be improved.

    Negative Outlook
    Approves of CEO
There are newer employer reviews for AT&T

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