AT&T

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  www.att.com
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the money and benefits were very good; the experience... not so much

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Retail Sales Consultant in Youngstown, OH (US)
Former Employee - Retail Sales Consultant in Youngstown, OH (US)

I worked at AT&T

Pros

the benefits are outstanding; vacations and PTO were some of the best I have encountered. hourly rate was very much above average. very accommodating to personal/ family needs.

Cons

very stressful; always constant pressure. employees were often pitted against each other in the name of sales. promotions were based on personal relationships, and not on merit. commission structure constantly changing, and becoming increasingly difficult.

Advice to ManagementAdvice

stop overseas customer service. The biggest complaint from customers has nothing to do with service issues, dropped calls, etc.. it is a constant "I can't get someone who speaks English."

Disapproves of CEO

5877 Other Employee Reviews for AT&T (View Most Recent)

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  1.  

    It is what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at AT&T

    Pros

    AT & T has a pretty good benefit program and a good amount of paid time off so it allows you to maintain your life outside of work.

    Cons

    AT &T wireless pushes it's supervisors to unrealistic sales goals. Since so many people already have cell phones it's extremely difficult to try and obtain the new activations

    Advice to ManagementAdvice

    Listen to your sales team and your entry level hands on management about ways to streamline the process and to create more attainable sales goals.

    No opinion of CEO
  2. 1 person found this helpful  

    Ever Changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative in Waco, TX (US)
    Former Employee - Sales Representative in Waco, TX (US)

    I worked at AT&T

    Pros

    Base Pay, Commission, Benefits, union

    Cons

    lack of qualified management , micro management styles

    Advice to ManagementAdvice

    listen to frontline employees

    Disapproves of CEO
There are newer employer reviews for AT&T

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