Amazon.com

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2 people found this helpful  

Was better before all the changes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative III in Grand Forks, ND (US)
Current Employee - Customer Service Representative III in Grand Forks, ND (US)

I have been working at Amazon.com full-time (more than 5 years)

Pros

Friendly coworkers and relaxed environment. Pay and benefits are great, hard to find another job that meets what they offer in this area. Work from Home opportunities

Cons

*Training needs to be changed. When I first started training was in depth and I hit the floor knowing what I was doing. With the past few positions I've taken, training has been minimal and I feel completely unprepared for the job at hand.

* Work from home staff gets forgotten and left out of on site functions.

* Monthly internet allowance of $25 doesn't cover half of my internet or phone bill.

* Leadership needs to be available more often and monitor the team members available time

* Huge amount of favoritism

* Under appreciated

* Company is micro-managed and has grown a lot faster than it seems can be handled at times

Advice to ManagementAdvice

Pay attention to your team. Make sure people are in avail when they should be and treat everyone on the team fairly. Don't offer special treatment to people or single out others just because you're buddies with them. This leaves workers on the phones short handed and feeling angry towards their leadership. Offer more to Work From Home. This is a large part of your company in Grand Forks, make sure we feel appreciated.

3855 Other Employee Reviews for Amazon.com (View Most Recent)

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  1. 2 people found this helpful  

    manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Allentown, PA (US)
    Current Employee - Manager in Allentown, PA (US)

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    start you off with great sign on bonus and benefits, relocation company they use is great, and the stock options are great.

    Cons

    too many to list, no home work balance, growth potential too slow unless you uproot your family again. This is the reason the turnover rate at amazon is so high, will they ever get it?

    Advice to ManagementAdvice

    open your eyes and promote the people worth promoting, if they would stop moving people around every 2 months then the growth of managers would actually be seen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Joined with high hopes, couldn't keep up my spirit for long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Engineer in Hyderābād (India)
    Current Employee - Quality Assurance Engineer in Hyderābād (India)

    I have been working at Amazon.com full-time (less than an year)

    Pros

    Good Compensation
    Opportunity to work on great open source technologies
    Leadership Principles (only if you team believes in them)
    You can disagree with you manager

    Cons

    Your manager can not disagree with his manager and hence you have to do whatever your manager's manager asks you to do.
    Very poor work life balance.
    Working for long hours is not considered to be a stretch but as an expected contribution.
    If you are unlucky enough to have a weak manager, you would be eclipsed by the whims of your senior manager.

    Advice to ManagementAdvice

    Try to understand the feasibility of any initiative before forcing it over your subordinates.
    Be practical, not egoistic.
    Be open to ideas even if they are against your strongest convictions.

    Recommends
    Positive Outlook
    Approves of CEO
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