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There are newer employer reviews for American Express
There are newer employer reviews for American Express

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Truly a great company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Singapore (Singapore)
Former Employee - Anonymous Employee in Singapore (Singapore)

I worked at American Express full-time (More than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Employees live the Blue Box Values. Ken is an awesome CEO

Cons

Some managers are not as competent as they should be

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  1. Helpful (3)

    Home Based CCP agents

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Hartford, CT (US)
    Former Employee - Customer Care Representative in Hartford, CT (US)

    I worked at American Express full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay and benefits. Wonderful health packages.

    Cons

    Call taking week 3 with out full training. Customers not referring company to a friend in surveys count against you.

    Advice to Management

    Hire instructors who have taught virtual. Provide navigational learning tools to agents. Change your metrics to reflect fairly. Surveys should be read and agents should not be held accountable for whether a customer would refer the company to a friend. Call handling time should be a reachable goal.

  2. was alright

    Current Employee - Business Analyst in Dallas, TX (US)
    Current Employee - Business Analyst in Dallas, TX (US)

    I have been working at American Express full-time (More than 3 years)

    Pros

    great place to work at and good people

    Cons

    has been a very demanding job

    Advice to Management

    help employee with decision making

There are newer employer reviews for American Express
There are newer employer reviews for American Express

See Most Recent

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