There are newer employer reviews for American Water

1 person found this helpful  

Lots of changes in the newly public company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Manager in Voorhees, NJ (US)
Current Employee - Manager in Voorhees, NJ (US)

I have been working at American Water

Pros

Top scientists working every day to treat and deliver the most-need, life essential resource. The plant operators and scientists hard every day to make sure that water keeps flowing to homes and businesses. American Water is very active in environmental research and is an active member in many industry organizations such as the United States Environmental Protection Agency and the American Water Works Organization.
The company just went public and had a very successful IPO. Changes because of that IPO are being looked at as postitve and that the company will be regaining its title of the leader in the industry.

Cons

Very conservative, sometimes inflexible structure hampers internal and external progress. The states in which American Water operates in are all regulated by state regulatory boards. These rules and regulations ad layers and layers onto process when specific projects are being worked on. The company is working on upgrading technological systems, but that happpen slowly and the company is a bit behind the industry standard with regard to Information Technology Services. They are working on it though. This company, like all others tends to be very political. Not sure yet how the economy will effect this company, no layoffs yet, but one never knows.

Advice to ManagementAdvice

Invest more in IT and provide more resources to internal teams. Cut back on the layers of process that it takes to move projects along. Empower all levels of employees to make decision and be held accountable for their responsibilities. Recognize that employees from all areas may be able to provide good ideas. Don't remain siloed.

Approves of CEO

85 Other Employee Reviews for American Water (View Most Recent)

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  1. 4 people found this helpful  

    Keep Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care AKA the Forgotten Ones in Alton, IL (US)
    Former Employee - Customer Care AKA the Forgotten Ones in Alton, IL (US)

    I worked at American Water

    Pros

    The benefits were great,and it was close to my home at the time.

    Cons

    No chance for advancement, unless you were the chosen few. The same people were the only ones getting promoted.
    It didn't matter how qualified or educated and professional your were. I've seen folks with MBA's get passed up by "others" who barley had GED's. They were in the loop.

    Advice to ManagementAdvice

    Watch your back!!!! American Water has been known to promote you right out the door. I've seen it happen twice. Also,they have changed presidents 6 times in 5 years...hint,hint. Not a good sign.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Walk the Talk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Development in Philadelphia, PA (US)
    Former Employee - Business Development in Philadelphia, PA (US)

    I worked at American Water

    Pros

    Well educated employees and fair/reasonable compensation.

    Cons

    Others taking credit for your work, limited opportunity for advancement and issues of management trust

    Advice to ManagementAdvice

    Treat employees the same way you want them to treat customers. Develop and follow a written process to better promote work/life balance. Implement and monitor tighter cost controls across all subsidiaries, including both regulated and unregulated companies, particularly for employee travel, dining and entertainment related expenditures. Strickly prohibit the practice of allowing vendor "perks" to extend to family members of any AWK employee.

    No opinion of CEO
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