Charles Schwab

  www.schwab.com
Work in HR? Unlock Free Profile

818 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

3 people found this helpful  

Relationship Specialist

Relationship Specialist (Former Employee) Orlando, FL (US)

ProsGreat 9-5ish scheduling and scheduled breaks throughout the day. Friendly people that are always willing to help you as you start out in your role. Flexibility to move laterally if you feel another area of service may work better for your skills and experience.

ConsNot much upward mobility at all. Despite the opportunity to grow laterally within the company there are not a lot of opportunities to move up into management or "senior positions". Even then, the largest incentive to move into management is removing yourself from the customer service and widgets you are gauged on. Pay is mediocre and the everyday workload is incredibly monotonous. The training is not consistent with real world applications and typically most of what you learn is from first hand experience of what not to do after you do it. Unorganized policies and processes as well as where and how to find them. Mid level management is more of a "here ya go boy" than operational position. When guidance is needed from mid level management a fair amount of self discovery will provide you more assistance.

Advice to Senior ManagementUpdate training for new hires and on going training after hiring. Create more developmental training to expand people's skills versus constant cheerleading sessions on why we do what we do and our need to focus on what we've been focusing on since day one. Challenge mid level management to know their craft. When their staff constantly knows more of what to do than the manager, there's a larger issue on who gets promoted and why and tends to lead to rapid turnover. One of the largest issues I saw while there is that the employee holds no real power. In customer service, allegedly, the customer is always right. In this role the employee needs to know the policies, have easy access to those policies, and have the power to enforce those on the customer when needed. Being as the customer is the advisor it does make it challenging but the mindset of, when they say jump, we say how high, will ultimately burn the advisor, the company, and possibly the end client.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A place to start a career in Finance, not a place to have a career.

    Anonymous Employee (Current Employee)

    I have been working at Charles Schwab full-time for more than 8 years


    Pros: Sabbatical after 5 yeas is a great benefit. For the most part, management keeps an open door policy and the general feeling is very congenial. … Cons: Average pay at best. 90% of employees loathe their work, but during the "Employee Engagement" survey, everybody is too scared of retribution by management to be… Advice to Senior Management: Start treating your employees with more respect and pay a more competitive salary. Happy employees… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    VP-Financial Consultant at Schwab

    VP-Financial Consultant (Current Employee)

    I have been working at Charles Schwab full-time for more than 5 years


    Pros: Great job for those with 1-2 years industry experience, in their mid-late 20's, as income can be good (approx. $125k average total comp, $200k… Cons: No long-term career growth potential for branch sales employees Advice to Senior Management: Less micromanagement, have plan in place to retain long-term employees… More
There are newer reviews on Charles Schwab.

Worked for Charles Schwab? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.