Charles Schwab

  www.schwab.com
  www.schwab.com
There are newer employer reviews for Charles Schwab

9 people found this helpful  

Began with excitement, ended with despair and awful mid-level managers that couldn't be overcome

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Registered Representative II in Indianapolis, IN (US)
Former Employee - Registered Representative II in Indianapolis, IN (US)

I worked at Charles Schwab full-time (more than 3 years)

Pros

They hire almost anyone with a pulse, decent benefits, pay for training to get series 7. Sorry couldnt come up with any more.

Cons

Everything else. You take about 5,000 calls a year, your whole worth to the company depends on about 30-40 of those calls that are graded. The good calls which are the majority(unless you arent doing a good job) are hidden like a needle in a haystack, the bad calls stick out due to customer surveys or a micro-managing manager breathing over your neck. Alot of customers are rude and demaning, the company doesnt do anything about these customers and allows them to continue to demean employees. By the way if you dont get a perfect 9 on every survey, your job could be in danger, one customer that is upset at life that gives you a 0 can cost you a 5k bonus or worse your job. There are a bunch of awful mid-level managers that either are old that have been there forever and contribute nothing to the company(i.e C.N.) or young managers that have no experience managing people that got the job because they were able to suck up to people and work the number system.(i.e A.T) There are a few good managers, but its like playing russian roulette,if you get the wrong manager you will be fired eventually or get to the point you want to quit. Know alot about finance and stocks? doesnt matter your worth to the company depends not on your knowledge but on how many times you can get a client to click on a certain part of the website. Most people that work here that are on the phones which is about everybody either are looking for another job or are miserable to the point of quitting or being fired. I was on 4 teams during my time and 80 percent of everybody on the teams was miserable or looking for another job. There are worse jobs but not many.

Advice to ManagementAdvice

Anyone with half a brain could make positive changes here, but it does not seem tobe something that management wants to address. They like to sit in their offices thinking of new ways to make a miserable work environment, and ultimately a bad customer environment. Unfortunately no one holds them accountable.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

890 Other Employee Reviews for Charles Schwab (View Most Recent)

Sort: Rating Date
  1. 4 people found this helpful  

    Relationship Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Specialist in Orlando, FL (US)
    Former Employee - Relationship Specialist in Orlando, FL (US)

    I worked at Charles Schwab full-time (less than an year)

    Pros

    Great 9-5ish scheduling and scheduled breaks throughout the day. Friendly people that are always willing to help you as you start out in your role. Flexibility to move laterally if you feel another area of service may work better for your skills and experience.

    Cons

    Not much upward mobility at all. Despite the opportunity to grow laterally within the company there are not a lot of opportunities to move up into management or "senior positions". Even then, the largest incentive to move into management is removing yourself from the customer service and widgets you are gauged on. Pay is mediocre and the everyday workload is incredibly monotonous. The training is not consistent with real world applications and typically most of what you learn is from first hand experience of what not to do after you do it. Unorganized policies and processes as well as where and how to find them. Mid level management is more of a "here ya go boy" than operational position. When guidance is needed from mid level management a fair amount of self discovery will provide you more assistance.

    Advice to ManagementAdvice

    Update training for new hires and on going training after hiring. Create more developmental training to expand people's skills versus constant cheerleading sessions on why we do what we do and our need to focus on what we've been focusing on since day one. Challenge mid level management to know their craft. When their staff constantly knows more of what to do than the manager, there's a larger issue on who gets promoted and why and tends to lead to rapid turnover. One of the largest issues I saw while there is that the employee holds no real power. In customer service, allegedly, the customer is always right. In this role the employee needs to know the policies, have easy access to those policies, and have the power to enforce those on the customer when needed. Being as the customer is the advisor it does make it challenging but the mindset of, when they say jump, we say how high, will ultimately burn the advisor, the company, and possibly the end client.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A place to start a career in Finance, not a place to have a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab full-time (more than 8 years)

    Pros

    Sabbatical after 5 yeas is a great benefit.

    For the most part, management keeps an open door policy and the general feeling is very congenial.

    As part of said open door policy, when it comes to "Employee Engagement" Schwab seems to do a fair amount of listening, quite a large amount of talking - but very little action.

    Cons

    Average pay at best.

    90% of employees loathe their work, but during the "Employee Engagement" survey, everybody is too scared of retribution by management to be honest.

    You will be a part of a machine and treated as such.

    "Chained" to a desk, every piece of your "productivity" is measured and compared to your colleagues. This results in LOTS of manipulation of the productivity data and a frustratingly suspicious and negative work environment. Those that know how to manipulate best are the ones that will be the most successful.

    An example of the above: One of the questions on the Employee Engagement Survey is something to the effect of having a "Best Friend" at work. One manager "ASSIGNED" each of her employees a "Best Friend". During the next survey the team was reminded that each of them had "Best Friends" and to respond appropriately to the survey.

    Advice to ManagementAdvice

    Start treating your employees with more respect and pay a more competitive salary. Happy employees result in happy clients.

    The management and director staff now in place is data driven and cold hearted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Charles Schwab

Work at Charles Schwab? Share Your Experiences

Charles Schwab

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.