Charles Schwab

www.schwab.com
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There are newer employer reviews for Charles Schwab

 

Stable company with good benefits and a positive culture.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Charles Schwab full-time (more than 10 years)

Pros

The client service culture is strong and the employees are treated well. The benefits are generally good and I have found it not to be a very stressful place to work. The company is stable and has weathered harsh markets where other companies had layoffs or worse.

Cons

Like any job, a lot of these reviews are really directed towards someones direct manager. You can have a bad manager at any job. Culturally overall, Schwab does value their employees. The pay probably isn't the highest, especially for entry level jobs. If you are not motivated and aggressive with advancement, promotion opportunities can be slow.

Recommends
Neutral Outlook
Approves of CEO

953 Other Employee Reviews for Charles Schwab (View Most Recent)

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  1. 3 people found this helpful  

    Charles Schwab Bank Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Schwab Bank Customer Service Representative in Denver, CO (US)
    Current Employee - Schwab Bank Customer Service Representative in Denver, CO (US)

    I have been working at Charles Schwab full-time (more than a year)

    Pros

    for the most part, great managers and coworkers. benefits are fantastic. health, vision, and dental insurance are all very competitive. Directors are very present, I have met many of the senior level people on several occasions. Schwab genuinely wants their employees to be happy, and takes many steps to put that to action.

    Cons

    Where to begin... to say that the bank technology is old is a gross understatement. Bank reps literally use 20 different systems, none of which communicate with each other, and they all do ONE single thing. The pay with Schwab Bank does not compensate for the verbal abuse that has to be tolerated by reps on a day to day basis. Clients are often EXTREMELY angry when they call in, usually because their debit card has been declined or blocked due to the conservative fraud monitoring system on the cards. The turnover with Schwab Bank is very high due to these and other frustrations, and the training is not long or thorough enough, so there are always new reps that are making grave mistakes and/ or giving out wrong information. You take call after call after call, with very structured and limited breaks. Also, Schwab Bank is an online bank, but they don't offer e-statements or e-transfers for savings accounts... Just another example. Doesn't make sense.

    Advice to ManagementAdvice

    invest some money in the bank. it's a very small piece of Schwab overall, but clients lose faith SO quickly in the company when they have problem after problem, and mistake after mistake. Compensate your people better. The amount that we make isn't enough for what we do.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Stock Broker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Broker in Englewood, CO (US)
    Former Employee - Stock Broker in Englewood, CO (US)

    I worked at Charles Schwab full-time (more than a year)

    Pros

    Opportunity to learn a lot about trading, banking, retirement, and finance in general. You also get paid to earn you series 7 and 63. It teaches you how to talk confidently and professionally on the phone. It's a great job to get into the business.

    Cons

    You are a robot. You are told what to say and when. There is no freedom, no creativity, and no individuality. Even your toilet breaks are timed. Promotions are very competitive, and only given to those who fit the corporate mold. Lots of time spent on the phone with angry customers. There are always new people, so things are always messed up.

    Advice to ManagementAdvice

    Retain your employees for longer with better incentives. This will create efficiency by having a knowledgable staff that can serve the clients better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Charles Schwab

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