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There are newer employer reviews for Cisco Systems
There are newer employer reviews for Cisco Systems

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Customer Support Engineer III

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Support Engineer III in Richardson, TX (US)
Current Employee - Customer Support Engineer III in Richardson, TX (US)

I have been working at Cisco Systems full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Wonderful work environment, superior benefits, great people who are just as motivated as you are to get the job done and help the end customer succeed.

Cons

Some of the previous perks were removed due to the down turn in the economy, yet while we have since posted excellent gains over previous years, those perks have not returned.

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  1. Good Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior IT Engineer in San Jose, CA (US)
    Current Employee - Senior IT Engineer in San Jose, CA (US)

    I have been working at Cisco Systems full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility combined with good benefits, good learning scope within the company, Very good Sr Mgmt

    Cons

    Rewards system for top performers is flawed & demotivating, a lot of politics within first/second line managers & middle mgmt (sr mgmt is good though)

    Advice to Management

    Identify real top performers and reward them instead of rewarding people who are in good books of first/second line of managers

  2. Helpful (1)

    Cisco's an awesome company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Irvine, CA (US)
    Current Employee - Sales in Irvine, CA (US)

    I have been working at Cisco Systems full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great IT infrastructure
    Great on-line tools to help with every area of your job
    People are always willing to help and go above and beyond

    Cons

    Large bureaucracy can tend to delay decision making longer than normal
    Seems like there was a re-org at the end of every fiscal year
    Had troubles figuring out their core competencies. I think they finally have it right.

    Advice to Management

    Focus on the core competency. Stress accountability at every level of the organization.

There are newer employer reviews for Cisco Systems
There are newer employer reviews for Cisco Systems

See Most Recent

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