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Learned a lot, but "crabs in a barrel" atmosphere

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Associate  in  Philadelphia, PA (US)
Former Employee - Customer Service Associate in Philadelphia, PA (US)

I worked at Comcast full-time for more than a year

Pros

small perks like free (basic) cable and holiday sales perks

Cons

(Crabs in a Barrel) atmosphere
not much advancement
great job for one with lower class expectations

Advice to ManagementAdvice

while your there you should utilize any education advancement opportunities and do not let the lower class/lower expectation citizens cloud your goal!

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Comcast

  1. 3 people found this helpful  

    Not terrible, but I won't stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Applications Developer
    Current Employee - Senior Applications Developer

    I have been working at Comcast full-time

    Pros

    Employees get discounted cable, phone and internet services. For the most part, you're left to manage yourself and your projects. The schedule is somewhat flexible, and the PTO is pretty good.

    Cons

    Even though there’s absolutely no reason to be in the office, working from home is frowned upon. You can do it, but not regularly. It lends to a babysitting mentality.

    There are a lot of “Rah, rah. Ain’t Comcast great” meetings. Who has time for all the meetings? Quarterly meetings, monthly meetings, weekly meetings. And this doesn’t include project meetings. It’s a lot of Kool-Aid to drink. It can be trying, especially as we’re understaffed and have a significant amount of backlogged work. Subsequently, deadlines have become tighter and there's more pressure.

    Health benefits have gotten progressively more expensive, which may be typical for every company. Noteworthy though since increases are revealed shortly after a meeting announcing how great the company is doing financially.

    All this might be tolerable if not for the pay. It’s WAY below industry standard. If my salary were competitive, I’d stay and not mind working occasional nights and weekends to meet project deadlines. Attempts to increase your salary beyond the minimal raise is met with platitudes about the value in all the free services you get. Like I’d pay for every channel known to man if I didn’t work here. It’s factored into your compensation package though. There is a bonus that consistently gets paid out with the company doing so well (as monopolies tend to do), but it’s nothing impressive – 8% for non-managerial positions.

    It’s a good place to get experience. And then move on to get paid what you’re worth.

    Advice to ManagementAdvice

    Let employees that can work from home. Champion for better pay.

    Doesn't Recommend
    Neutral Outlook
  2. 1 person found this helpful  

    As a whole it is a great company; however, the Atlanta Georgia call center leadership management skills are non-existent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Employee  in  Decatur, GA (US)
    Current Employee - Call Center Employee in Decatur, GA (US)

    I have been working at Comcast full-time for more than 8 years

    Pros

    Comcast offers a great compensation package and overall a great place to work with the exception of the Atlanta Georgia Call Center.

    Cons

    The Atlanta Call Center leadership is comprised of employees that have been promoted because of who they know and not their ability. Most leaders have no higher that a high school education and it apparent by their organizational result. The other factor is that their employees (supervisor and below) are extremely unhappy due to the way the organization is managed and how they are treated by leadership.

    Advice to ManagementAdvice

    This comment pertains to the Call Center Senior Ledership Team in Atlanta, Georgia. It is important that the senior leadership conduct unbiased focus groups with the forefront employees including the supervisors. The call center senior leadership should not be included; agents and supervisors should be able to provide honest feedback and this is not possible when the senior leadership is conducting these focus groups. I also recommend that the senior leadership team be composed of knowledgeable employees that all well rounded and have knowledge in leading and developing for the purpose of ensuring the call center is a desirable place to work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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