DISH

  www.dish.com
  www.dish.com
There are newer employer reviews for DISH

2 people found this helpful  

DISH can DEFINITELY improve in many areas to make this place more enjoyable

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Loyalty Agent in Thornton, CO (US)
Current Employee - Loyalty Agent in Thornton, CO (US)

I have been working at DISH full-time (more than an year)

Pros

Competitive pay, free dish tv, Paid time off

Cons

Point system for absences or lates. 5 points is what you get for 3 months. 1 point for everyday missed and 1/2 point for every day late or half day off. And by late I mean you get a 5 minute grace period and then 1 minute after that it's a half point. You gain each point back 3 months from when you used it but once you hit 5 that your final warning, miss or late one more time your fired.

Hardly any pay raises. I've been here for over a year and had one pay increase and that was 90 days after hire. Advancing within the company is based metrics. So is pay for performance, where you get commission for your upsells but then if your not perfect on metrics you lose out and the CSAT surveys that customers take, you have no control over, same goes for customers calling in within 3 days of talking to you and AHT... sometimes good customer service takes time!

No holidays off unless your scheduled off. I will give them that my call center was closed on Christmas this year, but not last year. But I had to work on my day off to get New Years, you get holiday pay BUT.... If your 1 minute late from your schedule start, 1 minute late from your lunch and log out less than 1 minute past your shift end, you don't get paid. RIDICULOUS!! AND you have to do that the day before, day of (if scheduled) and the day after. They observe black friday as a holiday but not x-mas eve.

Advice to ManagementAdvice

STOP with the point system for absences and lates. Loosen the slack on metrics and on how you QUALIFY for holiday pay. I'm there working on a holiday when a lot of others are not having to work because they close, I should get paid regardless of whether or not I there 5 minutes before or 1 minute late considering it takes 2 minutes to log into the computer. How about pay raises more often like every 6 months.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1877 Other Employee Reviews for DISH (View Most Recent)

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  1.  

    Freat Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO (US)
    Current Employee - Anonymous Employee in Englewood, CO (US)

    I have been working at DISH full-time (less than an year)

    Pros

    Great work environment, my coworkers are competent, friendly people. My manager treats me with respect and does not micromanage.

    Cons

    The core hours ensure that employees do not get to take full advantage of "flexible work hours".

    Advice to ManagementAdvice

    Reduce the core hours to something like 10-2 so that employees feel like they can trult havea flexible schedule. Also, listen to employee feedback, rather than just ismissing it.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Specialist IV in Cheyenne, WY (US)
    Current Employee - Field Service Specialist IV in Cheyenne, WY (US)

    I have been working at DISH full-time (more than 5 years)

    Pros

    Good benefits, great plans for the future of the company and industry, bonuses based on performance. I've been with the company for 7 years and have been treated respectfully nearly the entire time. I have met and worked with several members of upper management and the executive staff and have had great experiences with most of the interactions. I would recommend employment to anyone who has a great work ethic and enjoys being part of an expanding company.

    Cons

    sometimes dreadfully long hours, lack of promotion opportunities in certain areas, high turnover rate

    Advice to ManagementAdvice

    help to balance work and home life for the front lines

    Recommends
    Positive Outlook
    Approves of CEO
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