DISH

www.dish.com
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5 people found this helpful  

Where are the improvements?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Loyalty Agent in Thornton, CO (US)
Current Employee - Loyalty Agent in Thornton, CO (US)

I have been working at DISH full-time (more than a year)

Pros

Customers and coworkers. You do get paid so I guess that could be considered a pro. A 20 word minimum is hard to reach in the pro section.

Cons

New CEO sent out a memo saying that the benefits package will be improved... Never happened. Terrible insurance! Chain of command is useless. They fire the good agents and coaches, and keep incompetent people. Too much pressure to reach "metrics". AHT, upsell, QA, CSAT and FCR. What happened to customer service? Now we even get put on a naughty list if we give too many credits to customers. Constant fear of being fired for any reason at any time. Dish is not even remotely a "great place to work".

Advice to ManagementAdvice

Better benefits. We need affordable insurance, not cruises and cars. Don't give us "talking points" and not give us time to use them. Handle time should not come into play when your job is to save customers. Your agents are disconnecting great customers just to lower their AHT. How can you be so blind? Have your agents review their coaches. You might just learn something.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

2016 Other Employee Reviews for DISH (View Most Recent)

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  1. 6 people found this helpful  

    Management more worried about how to fire employees than develop them. Too much politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Harlingen, TX (US)
    Current Employee - Customer Care Specialist in Harlingen, TX (US)

    I have been working at DISH full-time (more than 8 years)

    Pros

    Best paying job in the area.

    Cons

    Management doesn't care unless you are one of their buddies, seems if you hang out with management after work, you get promoted better. Quality control is more interested in finding fault to dock you. Seniority means nothing, in fact it seems the longer you are here, the quicker they are to fire you so you don't have to get your raises.

    Advice to ManagementAdvice

    Crack down on politics in the work place. Remember long term employees mean a lot in this world and nobody is perfect. When an agent voices displeasure, please don't respond with "Well, at least you have a job" which is one thing management here loves to say.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Principal Analyst/Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Analyst/Developer in Englewood, CO (US)
    Current Employee - Principal Analyst/Developer in Englewood, CO (US)

    I have been working at DISH full-time (more than 5 years)

    Pros

    Great Opportunities.
    GC processing.
    Dynamic Environment with changing requirements.

    Cons

    Flexible Hours.
    Work From Home.
    Health Benefits

    Advice to ManagementAdvice

    Pls make changes to below to be on par with other IT shops.
    Flexible Hours
    Work From Home.
    Health Benefits.

    Doesn't Recommend
    Approves of CEO
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