DISH
2.5 of 5 1,472 reviews
www.dishnetwork.com Denver, CO 5000+ Employees

1472 Employee Reviews (View Most Recent)

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  • Disapproves of CEO

5 people found this helpful  

Where are the improvements?

Loyalty Agent (Current Employee)
Thornton, CO (US)

I have been working at DISH full-time for more than a year

ProsCustomers and coworkers. You do get paid so I guess that could be considered a pro. A 20 word minimum is hard to reach in the pro section.

ConsNew CEO sent out a memo saying that the benefits package will be improved... Never happened. Terrible insurance! Chain of command is useless. They fire the good agents and coaches, and keep incompetent people. Too much pressure to reach "metrics". AHT, upsell, QA, CSAT and FCR. What happened to customer service? Now we even get put on a naughty list if we give too many credits to customers. Constant fear of being fired for any reason at any time. Dish is not even remotely a "great place to work".

Advice to Senior ManagementBetter benefits. We need affordable insurance, not cruises and cars. Don't give us "talking points" and not give us time to use them. Handle time should not come into play when your job is to save customers. Your agents are disconnecting great customers just to lower their AHT. How can you be so blind? Have your agents review their coaches. You might just learn something.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • Disapproves of CEO

6 people found this helpful  

Very Disappointed

Manager (Current Employee)
Englewood, CO (US)

I have been working at DISH full-time for less than a year


Pros: Really great colleagues. There's a real sense of being in this together, so most everyone is supportive… Cons: The problem at Dish isn’t just money (which, in my field, is below market) or benefits (expensive health care that doesn’t kick in for several… Advice to Senior Management: Leverage the reviews here to improve working conditions for employees… No, I would not recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Current DD/BB/RV in Phoenix

Advanced Technical Supervisor (Current Employee)
Phoenix, AZ (US)

I have been working at DISH full-time for more than 3 years


Pros: Overall the company is in a very good spot. Growth- The business is changing rapidly and growing. The managers are very much a part of the… Cons: There is an opportunity for health benefits and coverage to… Advice to Senior Management: There are plenty of happy people working for you. Not enough of us are posting on a website like this. We are… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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