There are newer employer reviews for Dunkin' Donuts

 

great work enviorment and helpful managers

Former Employee - Crew  in  Danbury, CT (US)
Former Employee - Crew in Danbury, CT (US)

I worked at Dunkin' Donuts part-time for more than a year

Pros

Recieved many hours and help learning the menu and the most efficient way to take down orders, while being part of a gleeful team lead by a competent shift leader.

Cons

Customers come in pulses. Twelve o'clock the drive-trhu and the walk-in become filled with many people who want their food before their lunch break ends. the company could be a little more helpfull in teaching the employees how to deal with rowdy customers.

Advice to ManagementAdvice

Make sure all of the team members know who is in charge of what and make sure those people know what they are doing or need to do before the work actually starts. It makes employees very nervous and disappointed in themselves when they cant match the speed of the other, more experienced, workers.

368 Other Employee Reviews for Dunkin' Donuts (View Most Recent)

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  1. 1 person found this helpful  

    Great job for a high school student, not a place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Fitchburg, MA (US)
    Former Employee - Shift Supervisor in Fitchburg, MA (US)

    I worked at Dunkin' Donuts part-time for more than 3 years

    Pros

    If you work at a place that accepts tips, the pay is actually really good for a first job. The work itself can get old but usually you work with people you can at least get along with. It is all dependent on store though. The manager in most cases influences how the work environment is.

    Cons

    If you get stuck at a place with a bad manager, you will hate your job. Dunkin Donuts locations are so small that you are always interacting with the manager. If they are not nice, friendly, tolerable of mistakes, you may have trouble working there. Some stores have really high turnover solely because of the manager.

    Also, there is not much room to be promoted. The highest level is store manager, which can be a decent job, but the pay isn't too great and the hours can be long and stressful for such a low pay.

    Advice to ManagementAdvice

    Evaluate manager performance better. Some managers really shouldn't have their job anymore but get away with way too much. Eliminate gossip and drama at the workplace as best as possible, as it can be very high here since again it is a small business with few employees.

    Recommends
    Neutral Outlook
  2.  

    Satisfactory low-level job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Clinton, CT (US)
    Former Employee - Crew Member in Clinton, CT (US)

    I worked at Dunkin' Donuts part-time for less than a year

    Pros

    Free or reduced cost food and beverages, depending on location. It's not particularly *hard* work, as long as you do it quickly and well. Though, the long shifts do get brutal...

    Cons

    Well, you're working the slavish grind that is food service with little opportunity for advancement unless you go there initially with a degree in hand, but that's to be expected.

    Advice to ManagementAdvice

    Keep up the good work corporate!

    Recommends
    Neutral Outlook
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