Fiserv

www.fiserv.com
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2 people found this helpful  

Frustrating to see so much opportunity and yet so much mis-management...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Program Manager in Corvallis, OR (US)
Former Employee - Senior Program Manager in Corvallis, OR (US)

I worked at Fiserv full-time (more than 3 years)

Pros

Fortune 500 company
Stable paycheck
Desire innovation

Cons

Tons of infighting
High level of political sniping
Management via fear and intimidation
More interested in profit---to the bone----than investing in new product and spurring innovation

Advice to ManagementAdvice

Read the book from Verne Harnish, "The Rockefeller Habits", and set yearly and quarterly strategic directions for the company and then make the investment.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

934 Other Employee Reviews for Fiserv (View Most Recent)

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  1.  

    Could be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology in Jersey City, NJ (US)
    Former Employee - Technology in Jersey City, NJ (US)

    I worked at Fiserv full-time (more than 3 years)

    Pros

    The company has a good work from home policy that is flexible which results in a good work life balance. The investment services business is small enough that you will get exposure to many of the management team. The associates on the whole are good folks.

    Cons

    The time off in the form of PTO is not good as it includes holidays and sick time. Health insurance is marginal at best. The management team is risk adverse which tends to make everyone conservative,.

    Advice to ManagementAdvice

    Get a new team.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Stressful to the point of Illness and restrictive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Hickory, NC (US)
    Current Employee - Call Center Representative in Hickory, NC (US)

    I have been working at Fiserv full-time (less than a year)

    Pros

    Good benefits, using US workforce, Very clean environment, They try to be very up beat and positive. Some very nice people to work with.

    Cons

    Work schedule requires every weekend, once trained in one department no cross training even for health reasons. Conflicting messages from team leads and supervisor; example: Team lead instruction is to show more empathy for customer, but supervisor instructions are to take control of call by interrupting customers. Micro managing includes supervisor/team leads sitting along side during calls, muting us while they tell you what to do and the customer is still talking in your ear too. Call drops and new call comes in without time to prepare the computer programs to start over. Very stressful and expectations to take 90 calls plus in an eight hour shift. they want handle time of each customer to be less than 3 minutes. Big Turnover.

    Advice to ManagementAdvice

    Everyone should be on the same page with teaching and expectations for employees. Any supervisor that is a bully needs a rabies shot.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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