There are newer employer reviews for Flextronics

1 person found this helpful  

Wants to have good customer service, but doesn't understand how

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Flextronics

Pros

Appears to want to improve customer service, Great lower management

Cons

Higher management is very detached, You hear a lot of text-book phrases about improvement and customer service but you quickly realize they are reading from a book and don't understand the underlying principles and qualities that lead to great customer service. Day 1 of training includes a slideshow that says "We are NOT legally required to give you breaks, but we do." That, in itself, shows that they are more concerned with setting the stage for removing breaks than they are with understanding why breaks are important for morale.

Advice to ManagementAdvice

Get more in touch with lower levels of employment, understand their daily journey and needs, and higher someone who truly understands the spirit of great customer service and employee relations, not someone who reads from customer service books and uses a lot of clip art.

Doesn't Recommend
Positive Outlook
No opinion of CEO

444 Other Employee Reviews for Flextronics (View Most Recent)

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  1.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Flextronics full-time for more than 5 years

    Pros

    This is a great place to work when you have some time working on the industry.
    Great place to continue learning all time

    Cons

    You need to join Flex with a good salary in other case you will feel not good.
    The other things I guess is the same of other places,not big deal.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Very poor company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Technician  in  Atlanta, GA (US)
    Current Employee - Customer Service Technician in Atlanta, GA (US)

    I have been working at Flextronics full-time for more than a year

    Pros

    Usually flexible schedule
    Exposure to new mobile devices.

    Cons

    The management of the the RTS division is pitiful. I often wondered just how these people got their jobs.

    The new hire training was a joke. The on-site training was full of drama and personal intrigue. There is no support from mid or upper management. If you follow policy, you are wrong. If you do not follow policy, you are wrong.

    The company mantra is "Assign blame at all costs but, don't actually fix a problem."

    Don't hope for a promotion unless you are a buddy of the person doing the promoting.

    Raises are non-existant. Management has no idea of how to motivate, reward, or inspire.

    Advice to ManagementAdvice

    At this point I would say clean house and start over. The problems are rooted so deep I see little hope to improve with current leadership and culture.

    Fortunately I am moving on and have been hired by a company that is always in the top ten companies to work for.

    Good riddance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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