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1 person found this helpful  

Very poor company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Technician  in  Atlanta, GA (US)
Current Employee - Customer Service Technician in Atlanta, GA (US)

I have been working at Flextronics full-time for more than a year

Pros

Usually flexible schedule
Exposure to new mobile devices.

Cons

The management of the the RTS division is pitiful. I often wondered just how these people got their jobs.

The new hire training was a joke. The on-site training was full of drama and personal intrigue. There is no support from mid or upper management. If you follow policy, you are wrong. If you do not follow policy, you are wrong.

The company mantra is "Assign blame at all costs but, don't actually fix a problem."

Don't hope for a promotion unless you are a buddy of the person doing the promoting.

Raises are non-existant. Management has no idea of how to motivate, reward, or inspire.

Advice to ManagementAdvice

At this point I would say clean house and start over. The problems are rooted so deep I see little hope to improve with current leadership and culture.

Fortunately I am moving on and have been hired by a company that is always in the top ten companies to work for.

Good riddance.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

452 Other Employee Reviews for Flextronics (View Most Recent)

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  1. 3 people found this helpful  

    Former mechanical design engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanical Design Engineer  in  Plano, TX (US)
    Former Employee - Mechanical Design Engineer in Plano, TX (US)

    I worked at Flextronics as a contractor for less than a year

    Pros

    The variety is good. Pay is decent, and the onsite equipment is top notch. Location is convenient to downtown plano.

    Cons

    Like other reviewers mention, extremely lacking in direction, no feedback, political, and frequent layoffs. I was a contractor their, and this was communicated not only with management but in the attitudes of the regular employees as well. When I interviewed with them, they talked a good game, but don't believe the hype. I came down from my home of indianapolis on a 9 month contract to plano, texas, got laid off three months later. I was told that I was not picking up on things fast enough, but was not provided any specifics. This was while:
    1) None of my projects were behind
    2) No complaints from customers of the company
    3) The regular employees felt a need to micro manage me and then bash me over the head in the form of copying a supervisor when I did something wrong. This only happened a few times, but you get my drift.
    4) I never got angry and if I did do something wrong, I would relate the information to my team as I understood it, so I could be corrected. But beware, they will use this against you, because they are political like that.

    Advice to ManagementAdvice

    Frequent layoffs creates an environment of fear, and when you cultivate fear instead of collaboration, you breed an army of automaton robots(employees) who are not innovative. It is also extremely unprofessional and inhumane to bring somebody down from a remote location, with a secure job only to lay them off three months later. While I understand the nature of contract work, people are not machines either. I should have thought of this though when the hiring manager for my position asked my recruiter if he had any good commodities on hand.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Wants to have good customer service, but doesn't understand how

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Flextronics

    Pros

    Appears to want to improve customer service, Great lower management

    Cons

    Higher management is very detached, You hear a lot of text-book phrases about improvement and customer service but you quickly realize they are reading from a book and don't understand the underlying principles and qualities that lead to great customer service. Day 1 of training includes a slideshow that says "We are NOT legally required to give you breaks, but we do." That, in itself, shows that they are more concerned with setting the stage for removing breaks than they are with understanding why breaks are important for morale.

    Advice to ManagementAdvice

    Get more in touch with lower levels of employment, understand their daily journey and needs, and higher someone who truly understands the spirit of great customer service and employee relations, not someone who reads from customer service books and uses a lot of clip art.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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