GameStop
2.7 of 5 1,064 reviews
www.GameStop.com Grapevine, TX 5000+ Employees

1064 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

My experience was good, but for others it may vary depending on who is managing the store.

Senior Sales Associate (Former Employee)
Toronto, ON (Canada)

I worked at GameStop part-time for more than 3 years

Pros- If you like video games, it is an enjoyable environment being surrounded by them.
- Good chance to develop communication and interpersonal skills
- Employees are close knit as there are usually less than 10 staff employed at a store
- Good start if you're looking for some customer service experience

Cons- Too much variability in management between stores. You'll meet some really good managers and some really bad ones.
- No structured training program for line staff at the time I was hired. (2005)
- Part time staff sometimes only get one shift a week (3-4 hour shift) due to cuts in hours.

Advice to Senior Management- Keep a closer eye on poorer performing stores. It may not be the line staff who are performing poorly but the manager.
- Develop a structured training program for line staff. A lot of new employees are simply thrown into the water and do not understand customer service
- Stop cutting hours allotted to the stores, especially larger and busier ones like mall stores. They need the hours. Less than 120 hours a week is not enough. Since the part time staff have their shifts and hours cut it will force them to look for jobs elsewhere and deter them from continuing to work for you.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Very little creative control

Assistant Manager (Former Employee)
Bordentown, NJ (US)

I worked at GameStop full-time for less than a year


Pros: If you enjoy games and the game industry, it is a great place to interact with like minded people as customers.… Cons: Corporate pretty much dictates everything that goes on in the store. Employees tend to shoulder the blame for… Advice to Senior Management: Give your store managers some more control over their stores. They see… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

As Long As You Know What You're Getting Into

Senior Game Advisor (Current Employee)
Las Vegas, NV (US)

I have been working at GameStop part-time for more than 3 years


Pros: *Being able to talk about video games all day *The off time reading of Joystiq, Kotaku, Gamasutra, Polygon, and… Cons: *Sales quotas *Feeling undervalued *A lot to do in very little time *Working in… Advice to Senior Management: There are a little over 4000 stores in the continental USA, this is too many. We are diluting our brand and value, the shareholders want… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More

There are newer reviews on GameStop.

Worked for GameStop? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at GameStop reviews and ratings — including employee satisfaction and approval rating for GameStop CEO J. Paul Raines. All reviews posted anonymously by GameStop employees.