GameStop

  www.gamestop.com
  www.gamestop.com
There are newer employer reviews for GameStop

4 people found this helpful  

Great Customers, Horrible Leadership

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Manager in Washington, DC (US)
Former Employee - Store Manager in Washington, DC (US)

I worked at GameStop full-time (more than an year)

Pros

The best customers in the world, annual trip to Vegas (for store managers and above) with private mini-E3 showcase. Free games for store Managers. Free game "borrowing" for all employees.

Cons

NO HOURS!!!!!!! Store Managers working 60+ hours because we don't have coverage otherwise. No overlap for lunch or bathroom breaks, and 12-15 hour shifts. Lip services is paid to "putting customer first" or "get out on the sales floor" but then when it comes time to implement Sr. Mgt hands down a huge weekly to-do list and no hours to have more than one person in the store at a time. Many SMs in my district come in on their day off every week just to do the weekly scans.
After you hit SM your stuck, very little room for growth. Also, some markets are very very over saturated. We have 5 stores within a 2 mile circle. With another 4 within 6 miles. There is two sets of stores that are literally looking at each other. Two in a mall and two in a shopping center across the street from mall. In the mall if you stand at the entrance you are looking at your "sister" store, which of course you compete with. Same story in the shopping center. No team feeling within district because we are constantly fighting each other for the same customers.
Low salary for whats expected. Made more as an ASM for a different company and only had to work 40 hours a week.

Advice to ManagementAdvice

Either get read of the ridiculous amount of busy work every week or give us hours to have people on the floor. The only reason gamestop can compete with the big box stores is customer service, but that has been pushed to the side over the last couple years in exchange for "operational procedures"
Spread your stores out!!!!!!!!! Buying up competitors was fine, but we need to move the stores from being on top of each other.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1436 Other Employee Reviews for GameStop (View Most Recent)

Sort: Rating Date
  1.  

    Its Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Military Senior Game Advisor in Philadelphia, PA (US)
    Current Employee - Military Senior Game Advisor in Philadelphia, PA (US)

    I have been working at GameStop part-time (more than 3 years)

    Pros

    Decent employee discount, sometimes get some cool freebies and promotional items, contest opportunities, usually fun people to work with

    Cons

    Kind of a bad schedule... lots of nights and weekends, stressful environment with pushy management for sales numbers with little incentive, lack of hours and sometimes loss of hours, sometimes there are bad customers and gross trade-ins

    Advice to ManagementAdvice

    Use a more innovative way to motivate and enrich employees

    Doesn't Recommend
    No opinion of CEO
  2.  

    Experiences as part-time and full-time management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Sugar Land, TX (US)
    Former Employee - Assistant Store Manager in Sugar Land, TX (US)

    I worked at GameStop full-time (more than an year)

    Pros

    The work can be fun. Talking about games, playing them, doing your research...if you love games, it's a good place to be. As a part-timer, responsibilities are few, labor is easy, though meticulous and repetitive.

    Cons

    As you move up, the compensation doesn't match the effort put forth. I was doing work as lower management that was allotted to positions above mine (according to official company policy) as a part of my regular duties (as per unofficial company policy).
    Having to listen to a PSA over the closed-circuit instore TV in the mornings about how it was my fault, for having things like PTO, bereavement time, and sick days, that employee hours were being cut, after having the president of the company thank every store manager for his new racecar, horses, boats, etc...very insulting. Also, full-time assistant management seems to be the limit of advancement within the company, without years of toil or inside knowledge, as most Store Managers (during my time, in my location) were brought in from outside the company.

    Advice to ManagementAdvice

    Hire from within the company, don't degrade and belittle your employees, and work on fuller staffing at the stores. Many locations engage in dangerous practices because they cannot be staffed as they need to be. This poses unnecessary hazards for employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for GameStop

Work at GameStop? Share Your Experiences

GameStop

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.