Genpact

www.genpact.com
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1 person found this helpful  

Awesome company to work with

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Manager in Gurgaon, Haryana (India)
Current Employee - Assistant Manager in Gurgaon, Haryana (India)

I have been working at Genpact full-time (more than 5 years)

Pros

Amazing company to work with.

Cons

Salary is a little low as compared to industry standards

Recommends
Positive Outlook
Approves of CEO

1147 Other Employee Reviews for Genpact (View Most Recent)

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  1. 1 person found this helpful  

    Information which May help your Carrier in Genpact - All the best (Specific to BPO and KPO Not IT)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Hyderābād (India)
    Former Employee - Business Analyst in Hyderābād (India)

    I worked at Genpact full-time (more than 8 years)

    Pros

    Note: The below is from my experience and opinion. Anyone not comfortable, ignore the review and read an other one.

    The Company is a pioneer BPO, Beware and dont be carried away, The Standard has been a steady decline, it had hit its bottom.

    Less work pressure, Well, the Pros could have been a lenghthy list, Say Training, employee welfare, however, one couldnt say all those.
    work stations are ergonomic - Thanks to GE (who build the uppal facility)
    All processes are easy and can be negotiated with in your 9 hours shift.
    Lots of dayshft processes - so worth giving a shot.
    Promotions - Similar to all the companies - politics and favoratism does exists
    Learning and educational cource offered @ genpact - Well honestly all the companies provide them, nothing significant.

    I Gotta rate them 2 Star rating instead of 1- as their business model still works with a below par pay structure (Gotta give it to the higher management for the strategies which they had come up with) - it works.

    Cons

    Training - almost Nil (Cost involved)
    Compensation - Way below industry standard
    Cab facility - Smartly designed (got to give it) coz it discorages employees to use cabs

    Ambience and comfort in office - A/C wouldnt work most time. (Lobbies it does work, not on the floor)
    Pray everyday a client visists (As A/C would work when Clients are around as they are humans and we are ?)

    Most of Middle management - are now below par compared to 5 years earlier ( why, they all moved to other companies) and hence a very mediocre standard and knowledge. "You get what you pay for"
    Team outings and other activities where cost is involved - Forget it
    Few companies would recruit you one level below Genpact Designation (be aware)
    The design of GE - GECIS and DNA of 6 Sigma has disappeared. Ask any one who joined post 2006, they would be oblivious to this.
    One of the cornerstones of Genpact "Integrity" is very questionable when comes to information transfer between
    Management and Customers.( This is sensitive and leagal - Cant explain )

    Every silly operation procedure would take a Ticket, followed by 1 st level escalation, then a 2nd escalation. Nothing works as a profesional environment. If you are in middle managment - watchout.( it becomes annoying beyond a point ) ( In a while you get used to it, however, its a skill which you woulnd need elsewhere)

    HR is redefined - designation counts in everything. It used to be a forem where you can voice out and action was taken. now dont even dream. if you are an associate escalating a AM, AM wins. if you are an AM escalating about an M, then M wins. (AM- Assistant Manager, M - Manager)

    HYD- they have a new facility in pocharam, now thats a bit far for most folks, so watch out where you would be placed. (Its a highway and rediculous traffic - Few fatalities reported) - best advise is use the company bus from uppal.

    Get water bottles to office, apparently cups are very expensive to provide (this is where it reaches the heights of cost cutting) - or those who have been to US, know in US offices they dont have cups either, but a water dispenser from which you can direclty drink. That equipments costs. and hence .... you know what am going to say.

    New applicants - be patient with HR (They are under a tremendrous stress) coz they had to recruit almost 365 days. they come across to u very rude most times and pretty unprofessional. coz the attrition is really healthy. Cant really blame the First line HR. Pity.

    Finally - Before taking a carrier decision please talk to an employee who is atlest 4 years in the organisation and a close friend. Those who read reviews, please take a min and give your inputs aswell. It really does help. Thank you

    Advice to ManagementAdvice

    Its a shame, look back 6 years and follow what you used to do, would be an impeccable company to work for.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Good Work Environment, Low Skill Job - Not challenging enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Gurgaon, Haryana (India)
    Former Employee - Business Analyst in Gurgaon, Haryana (India)

    I worked at Genpact part-time (less than a year)

    Pros

    Good Team, Good Fun, New things to learn and a brilliant Learning center with many employee training modules running all the time to enhance skills. Friendly employees - Approachable senior staff. Ok work Life balance.

    Cons

    Work is usually robotic - Not much of brain work. Monotonic nature in Analytics division - only Excel and SAS code running. Lot of time spent on minute data detail rectifications using up a lot of time due to needle in haystack nature of problem which creates stress.

    Advice to ManagementAdvice

    Empower the Managers to create more acceptable environments and targets for employees instead of slave driving. Allow for good work life balance.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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