There are newer employer reviews for Harte Hanks

 

Good for entry level customer service experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Austin, TX (US)
Former Employee - Customer Service Representative in Austin, TX (US)

I worked at Harte Hanks full-time for more than 3 years

Pros

Steady hours and pay, there are some good people that work there. Professional environment, good trainers. Location in Austin is pretty nice. If you are looking for a decent job to start out with getting experience it is a good place for it.

Cons

Not a lot of room to advance, pay is on the low end of customer service jobs. When I worked there they did not give raises. Wouldn't recommend as a career choice as the options to move up are few and far between.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

198 Other Employee Reviews for Harte Hanks (View Most Recent)

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  1. 5 people found this helpful  

    It's not hell, but you can see it from there...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Supervisor  in  Austin, TX (US)
    Former Employee - Account Supervisor in Austin, TX (US)

    I worked at Harte Hanks full-time for more than 3 years

    Pros

    Not bad if you want a job that you won't care about or just need entry level customer service experience.

    Cons

    The company does not care about it's employees, customers, or partners. Employees at anything under the upper management level are treated like morlocks. They will expect you to choose the companies goals over your family, education, children, safety, or health. Pay is well below average for most positions, especially considering the responsibilities that will be heaped on you and the sub par work conditions.

    Advice to ManagementAdvice

    Listen to your employees from time to time, most of them are hard-working, intelligent people that have had much better jobs prior to the recent economic decline. Morale is not a four letter word.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Easy seasonal work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Shawnee Mission, KS (US)
    Current Employee - Customer Service Representative in Shawnee Mission, KS (US)

    I have been working at Harte Hanks as a contractor for less than a year

    Pros

    Plenty of time between calls, only really busy a few times over 2-3 month project. Got lots of reading done. No stress.

    Cons

    Seasonal, nobody sure if they will have a position lined up when project is over. Low pay, but it is the easiest job I've ever had. Call center workforce management based out of Philippines.

    Advice to ManagementAdvice

    Even with attrition of people leaving for better jobs, call center is absurdly over staffed. I'm not sure who's coming out ahead on that. Could be it's to pad the bill to the client.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Harte Hanks

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