There are newer employer reviews for Hertz

3 people found this helpful  

Upper management seems a bit out of touch.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Bozeman, MT (US)
Current Employee - Customer Service Representative in Bozeman, MT (US)

I have been working at Hertz full-time (more than an year)

Pros

Flexible schedule. Good pay for the work. I get to drive lots of cars. Very good benefits.

Cons

Upper management issues. Policies change without notifying the customers. Sometimes I don't get the support necessary to solve problems.

Advice to ManagementAdvice

Get back to the counter once in awhile; you're out of touch.

Negative Outlook
No opinion of CEO

1716 Other Employee Reviews for Hertz (View Most Recent)

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  1. 2 people found this helpful  

    What a let down, I believed in it and was let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Manager
    Current Employee - Area Manager

    I have been working at Hertz full-time (more than an year)

    Pros

    Well known, global company that is financially strong

    Cons

    Used to be the best.....senior management is out of touch

    Advice to ManagementAdvice

    Pay the people who do the work and give them resources

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Decent Job if there's nothing better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Trainee in Denver, CO (US)
    Current Employee - Manager Trainee in Denver, CO (US)

    I have been working at Hertz full-time (less than an year)

    Pros

    Easy Work.
    Good people.
    Decent pay.
    Job perks at the level of Branch Manager and higher.

    Cons

    Long hours.
    Not enough pay with student loans.
    Illogical expectations of sales quotas, especially in certain markets.
    Unavailability of vehicles.

    Advice to ManagementAdvice

    Don't set expectations for sales for people who are renting cars through insurance replacement plans and have no plan on spending money out of pocket. If you're making people work 10.5-11+ hours per day, pay them better, or lower expectations.

    For example, how are we supposed to upsell people into more expensive vehicles when we do not have any vehicles other than the ones that are being held for the reservations.

    I understand having utilization goals but having to turn away customers because we don't have cars is a) bad for NPS as well as SRPD and b) bad for business.

    I'd only recommend this company to people who have nothing else going for them and have no other skills.

    Recommends
    Negative Outlook
    No opinion of CEO
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