Hertz

  www.hertz.com
  www.hertz.com
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7 people found this helpful  

Try to find something else

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager Trainee in Oklahoma City, OK (US)
Former Employee - Manager Trainee in Oklahoma City, OK (US)

I worked at Hertz full-time (more than an year)

Pros

- Decent benefits
- Easy to obtain employment with Bachelor's Degree, and it is difficult to get fired
- If you meet sales goals, promotion to Branch Manager can happen quickly. Hertz likes to promote from within.

Cons

- Expect to work 50+ hours per week, including Saturdays. Don't expect to take a lunch break, and taking time off for any reason is highly discouraged.
- Only way to obtain pay raise is through promotions, which are awarded solely based on sales goals. Any other value that you bring to the company will not be considered. This would include but would not be limited by: providing excellent customer service, being reliable, working extra hours, cleaning cars well or at high frequency.
- Management will not recognize good work outside of meeting sales incentives, in general. Non-monetary incentives for things like providing good customer service exist, but will not be awarded, regardless of eligibility. Periodically, upper management will focus on one non-sales aspect of the business to focus on. If you fall behind on the focus item, you will be punished; if you do well in that aspect, you will not be rewarded in any way.
- You will wash cars wearing dress clothes. At many locations, car cleaning location is just an uncovered area, like an alleyway, with a water hose and vacuum cleaner.
- Company philosophy is to "do more with less". Constant layoffs at corporate offices, which means less support to resolve various issues. At rental locations, reduction of workforce is achieved by not replacing terminated employees. Supplies needed to complete tasks are routinely not available, for example, cleaning supplies to clean rental cars.
- Expect to run a location by yourself during the most busy times. A list of all that needs to be done by yourself on the busiest days: cleaning vehicles, answering phones whenever they ring, closing the location to pick up and return customers, working the rental counter, inspecting vehicles, doing routine business paperwork.
- Never count on a bonus at this company. The incentive structure changes pretty much every quarter. Hertz will use every trick that they can think of to reduce bonuses.
- You will get yelled at a lot at this job. Everything from complaints about dirty or damaged vehicles to complaints about billing policies.

Advice to ManagementAdvice

Hire enough people at locations to get the job done. Treat your lower-level employees better; they're people, not just numbers.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

1775 Other Employee Reviews for Hertz (View Most Recent)

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  1. 4 people found this helpful  

    This company exploits its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Hertz full-time (more than an year)

    Pros

    -You will gain the abilities to multitask and cope with constant stressful situations.
    -If you get promoted it looks good on your resume.
    -The use of a company vehicle and free gas if you reach the ranks of management.

    Cons

    -The amount of hours you work per week are sickening. Usually 50 to 60 hours a week, 11 hours a day, and to top it off, breaks do not exist. I have worked straight 11 hour shifts with no room to breathe.
    -The pay is not sustainable and a total joke. The company wants the best people, but the company pays and treats their people like they are the worst. The pay is only $10 an hour with no bonus payouts. Their idea of a bonus is for you to not get written up at the end of the month.
    -Management above the area manager has no clue what is going on the branch level.
    -Sales driven atmosphere. You could be the smartest, most intelligent being on earth providing outstanding customer service, great business ideas, wonderful work ethics, and be a great motivator but the company won't recognize it because you are employee #123456 would sold this much insurance on this month during this quarter.
    -NO RESPECT
    -Turnover is very high, I was promoted because there were no employees left at the branch.
    -Short staffed branches lead to constant customer service failures.

    Advice to ManagementAdvice

    You guys need to make some major changes. I used to work hard for you guys but I have given up over the past few months because I have realized my hard work and contributions do not get recognized and do not pay off with this company. Hertz needs a new CEO.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Worst Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Branch Manager in Orlando, FL (US)
    Former Employee - Assistant Branch Manager in Orlando, FL (US)

    I worked at Hertz full-time (less than an year)

    Pros

    MT to ABM in 4 months.

    Cons

    Rapid promotions are because the job sucks. I was the assistant branch manager of a branch that grossed over $2 million in revenue a year. I made $11.79/hr. See the problem here? They expect you to give everything you got, including your first born.

    Advice to ManagementAdvice

    Give the tools needed to those that actually get the job done. Telling customers we have cars when that is a flat lie is absurd.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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