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There are newer employer reviews for Higher One

Helpful (4)

Customer Agent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Agent
Current Employee - Agent

I have been working at Higher One

Recommends
Recommends

Pros

Fast paced, flexible hours, good moral, open communication, company culture, fun place to work, ability to work from home, positive environment,

Cons

Lack of support at times, weak leadership roles at times, slow responses and acknowledgment from mgmt especially via email, lower compensation scale,

Advice to Management

reexamine compensation packages, evaluate management effectiveness and effectiveness of support roles, more training, more team meeting sessions, better virtual environment would be good too.

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  1. Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Care Agent
    Current Employee - Home Based Customer Care Agent

    I have been working at Higher One part-time (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good training if you are comfortable with self study.
    Decent pay for this job type.
    High respect from co-workers via chat and email.

    Cons

    Company policies are not understood by many customers which makes them angry and difficult to deal with.
    Job is remote in a financial industry hence Higher One is hesitant to give too much responsibility to remote workers. Would like more responsibility.

    Advice to Management

    Your treatment of workers is outstanding. Only suggestion would be to allow remote workers to have more responsibility so job is not so rote and monotonous.

  2. Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Oneida, KY (US)
    Current Employee - CSA in Oneida, KY (US)

    I have been working at Higher One part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training. You are well prepared to assist customers by the time you're through training.

    Cons

    Communication is hit or miss with at home workers.

    Advice to Management

    Reward your employees who go the extra mile.

There are newer employer reviews for Higher One

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