Insight
2.8 of 5 147 reviews
www.insight.com Tempe, AZ 5000+ Employees

147 Employee Reviews (View Most Recent)

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1 person found this helpful  

Sales and Service - two different silos

Engineer (Current Employee)
Waltham, MA (US)

I have been working at Insight full-time for more than 5 years

ProsIf you are a remote Services employee, and work on a dedicated contract, the company leaves you alone and lets you do what that contract requires done. They do try, somewhat, to keep that contract.

ConsThe company is more focused on Sales, and not so focused on Services. The few Sales people who are assigned to go out, find Services contracts for the Services people to go work, and follow through on renewing those contracts don't cover their assigned area. They stick to the one major city, and that's it. This leaves remote dedicated Services guys in a lurch when a contract ends, is not renewed due to negligence, and no new contracts within 120 miles.

The company advertises itself as a Global company, and markets itself as such. When it comes to Services, though, EMEA and APAC are not covered. This puts the company at a disadvantage, as they are unable to get Global Services contracts with Global clients due to no FTE EMEA or APAC presence (instead they contract to a partner on a short term basis) for companies that require Global contracts. The company is unwilling to put forth the effort to expand to these areas, even after it has been raised.

The company's senior management seems unstable. Every month, at least 2 emails, sometimes more, come out about some member of senior management leaving, being reassigned, or being replaced.

Advice to Senior ManagementIf you are trying to expand Services share within the company, make sure you have your regions covered. If you have a rep assigned to cover 2-3 states, make sure they actually hit all the major cities in those states equally, not just the one the local office is in. Make sure that rep actually works with your existing clients proactively to secure contracts for the Services teammates assigned to that client.

Hiring a teammate on to work onsite at a client, then when that client is lost expecting that teammate to either drive 2 hours to next closest client, relocate, or move to full time travel is not a good move. If the teammate wanted one of those options, they would have chosen them at onboard. Work with a few clients in the general area... If you have one client, chances are there are a number of prospective clients who are nearby.

Don't advertise yourself as a Global Services company unless you are willing to put forth the effort to prove you are fully capable of delivering full global capabilities with Services offices or coverage in all major areas. If you are not willing to commit to being globally oriented, be willing to accept smaller clients until such time as you have infrastructure to commit to being globally oriented.

If a perk or event is offered to HQ employees, offer an equivalent or replacement to your remote employees, even if they are dedicated at a client. They are as much your employee as any HQ employee.

Yes, I would recommend this company to a friend

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Good company, growing pains within services delivery.

Project Manager (Current Employee)
None (Italy)

I have been working at Insight full-time for more than 3 years


Pros: Large corporation, many avenues for success as a whole. Cons: Large corporation, heavy on politics, career advancement possibibilites only for… Advice to Senior Management: Provide more genuine and detailed feedback of corporate direction to those in the… No, I would not recommend this company to a friend More

  • Culture & Values
         
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  • Senior Management
         
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1 person found this helpful  

Average. Low pay, but laid-back work environment

Sales Specialist (Current Employee)
Tempe, AZ (US)

I have been working at Insight full-time for more than 3 years


Pros: Relaxed, laid-back environment. Youthful culture Cons: Management- Micromanagement to a whole new level Advice to Senior Management: Show more respect to subordinates More

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