Internap Network Services Employee Review

I worked at Internap Network Services full-time for more than a year

Pros – Good pay- higher than normal/ up to 10% of salary in bonus based on performance ("up to" being the optimal words here)

Good benefits- employee pays half/Internap half

Open to outside the box ideas/fun projects to work on

Nice new office with gym access/Starbucks/mall

21 paid days off

Ability to work from home on occasion, depending on your manager

Exciting and fast-paced industry with lots of potential

Cons – Constantly changing direction on goals

Long hours/high stress - frequently up to all hours of the night finishing projects for the board only to scrap them later or have to re-do

Competition among departments- very dog-eat-dog

Buy-in is needed from everyone so it takes a long time to make decisions

Everything seems to be done last minute with little thought going into planning - general mindset of do it halfway now and fix it later

Can't turn off work - expected to be available at any time

High turnover in general - about 50% and higher in sales - rare to meet anyone with tenure longer than two years

Not a very social culture overall - don't expect team sports, lunches, happy hours or christmas parties

Not a lot of interaction with senior management- very tiered/lots of middle management, little communication from the top

Very cheap - will choose the most incompetant vendors in the name of saving a dollar/management questions every nickel and dime spent to the point of exhaustion

Don't invest in employees - use them and lose them attitude/not generous with company bonuses

Inflexible- vacation time is accrued, so if you don't have it when you need it you are SOL - not willing to work with you

Advice to Senior Management – If you invest in your employees the dollars will follow - not the other way around. In order to truly change the culture it must come from a place of genuine appreciation for employees. It starts at the top. Celebrate the successes you do have. Find a way to make people feel valued and they won't mind the long hours and might even stick around longer. Employee happiness and retention rarely results from a high salary. You have people that are intelligent and know how to get the job done in management, they just need to work on motivating and inspiring their employees.

No, I would not recommend this company to a friend