Internap Network Services Employee Review

I have been working at Internap Network Services

Pros – New CEO is defininitely on the right track if he can do everything he says he wants to do. He inherited a company where some really bad decisions had been made in the last couple of years. He obviously can't fix everything overnight. He has identified and recruited some top talent to fill some obvious gaps. The internal culture and working environment is pretty good for most departments and there are several star bosses in the mix. Work life balance seems pretty fair and compensation seems to be in line with the market.

Cons – The internal IT systems have been stretched way beyond their capabilities and create a huge amount of manual intervention for even the most simple tasks. Unfortunately the IT department is woefully understaffed and while they do their best, they don't seem to be able to deliver everything that is asked of them. I am amazed when the finance department is able to The new CEO has addressed the product side of IT with some highly qualified talent, I just hope he and the CFO will now spend some time focusing on the internal systems as well. Also, I hope there is some vision for how to deal with the rapid evolution of technology as far as the products are concerned. Customers are consolidating data centers and the competition continues to erode the IP margins. What is the real future competition killer product? Also would be nice to see some real professional development opportunities - training, mentor programs, cross divisional interaction other than just pointing fingers at each other and talking behind each others' backs.

Advice to Senior Management – Fix the IT issue, it impacts everyone in the company. If you really do intend to take this company to the next level over the long term (and not just polish it up to sell it off) figure out a way to automate the error prone and overly burdensome manual processes. Money is literally leaking out of those holes and the customers and employees are tired of excuses.