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1 person found this helpful  

Great company, unless it's IT.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - IT Crew Member  in  Forest Hills, NY (US)
Current Employee - IT Crew Member in Forest Hills, NY (US)

I have been working at JetBlue

Pros

Rapid growth fuels lots of work and constant challenges. If you're looking for excitement, airlines have plenty and JetBlue is one of the best. I would recommend working at JetBlue as long as you are not considering IT.

Cons

I would not recommend working for the JetBlue IT department under the current senior leadership. Fear and intimidation are not leadership skills. Critique publicly and compliment never is also unacceptable. Additionally, even herculean achievement will not result in career advancement despite the definite challenge IT Crewmembers have with work life balance given workload and staffing. The company overall has had a very difficult time with performance management and IT has been at the head.

Advice to ManagementAdvice

Judge leadership on their organization's Net Promoter Score. NPS says it all. If you're not listening to it you're either not listening to your people or not treating IT like the rest of the company.

Doesn't Recommend
Disapproves of CEO

Other Reviews for JetBlue

  1.  

    It started out ok...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Airport Operations Crew Member  in  Long Beach, CA (US)
    Former Employee - Airport Operations Crew Member in Long Beach, CA (US)

    I worked at JetBlue

    Pros

    Always busy, never bored. Great people to work with. Hours can be flexible and you can trade hours online. Can often double up on shifts.

    Cons

    Management was often lazy and never helpful. It was very stressful and they cut a lot of hours and by the end of the day you were very exhausted and beat. Too much work for one person, very hard to deal with irate customers. Management would tell you to be firm, but then they would come out and give the customer anything they wanted, making you look very foolish.

    Advice to ManagementAdvice

    Listen to what the ground people have to say, give them more employees to get the job done and stand by the decisions the crewmembers make, and don't undercut them.

    Doesn't Recommend
    Approves of CEO
  2.  

    Immature company: pros and cons, but know what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Forest Hills, NY (US)
    Former Employee - Anonymous Employee in Forest Hills, NY (US)

    I worked at JetBlue

    Pros

    Very flat hierarchy and management is extremely receptive to ideas - even entry-level employees can make a difference in company policies and processes.

    Cons

    In the quest for company-wide equality, management positions are given the same benefits packages as frontline employees. Great deal if you're a frontline employee, but it's a huge loss if you're a management employee because your benefits aren't nearly as good as you'd get elsewhere.

    No opinion of CEO
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