There are newer employer reviews for Kaiser Permanente

 

Satisfied but not progressive

  • Career Opportunities
Current Employee - Program Manager in Oakland, CA (US)
Current Employee - Program Manager in Oakland, CA (US)

I have been working at Kaiser Permanente full-time (more than 5 years)

Pros

Career opportunities, people, importance of work done

Cons

Not creative, slow in adapting innovation, stagnant roles

1701 Other Employee Reviews for Kaiser Permanente (View Most Recent)

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  1.  

    Changing workforce, recently accepting new ideas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern in Pleasanton, CA (US)
    Former Employee - IT Intern in Pleasanton, CA (US)

    I worked at Kaiser Permanente as an intern (less than an year)

    Pros

    Extremely helpful and accepting people across the board. Did not have one negative interaction with an individual as a summer intern there.

    Cons

    The culture is very slow and the workforce is a quite a bit on the older side. Makes it hard to adjust as a young individual coming out of school.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Decent pay, good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Services in Portland, OR (US)
    Former Employee - Membership Services in Portland, OR (US)

    I worked at Kaiser Permanente full-time (more than an year)

    Pros

    It's a large organization, so there are many opportunities for advancement. I worked in membership service which is essentially a customer service call center. If you don't mind call center work, membership services is an ok place to work.

    Cons

    At one time it was a great place to work, but changes in management have turned it into a typical call center, more concerned with meeting call volume numbers, than meeting the needs of the customer. The pay is pretty good, but not great, and they will only consider your last ten years of work experience, anything prior to that is not considered at all, as if it never happened.

    Advice to ManagementAdvice

    Get membership service back to a true customer service organization and provide the best possible service to the members and internal customer. End the micro management, treat employees like professionals, and use quality management to improve service, not as a disciplinary tool.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Kaiser Permanente

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