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There are newer employer reviews for Magellan Health
There are newer employer reviews for Magellan Health

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Customer service is not for me!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Associate I in Phoenix, AZ (US)
Current Employee - Customer Care Associate I in Phoenix, AZ (US)

I have been working at Magellan Health full-time (Less than a year)

Doesn't Recommend
Positive Outlook
No opinion of CEO
Doesn't Recommend
Positive Outlook
No opinion of CEO

Pros

The people you work with are great! That is the only positive thing I have to say about this company. Everything else sucks!!

Cons

They monitor every single second of the day you are at the company. You can't go to the bathroom without someone saying something to you. They want you on the phones at all times.

Advice to Management

Relax and pay more money to the people you have working here. Working people like dogs is not going to make them more productive. You will find yourself looking to hire more people in a short amount of time because of the turnover rate.

reviews filtered by
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  1. Overall Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Magellan Health

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Leadership is supportive in many departments throughtout the organization. Growth potential if you are in the right division/department within the organization. Salaries competitive and vacation time is generous.

    Cons

    Llack of management skils in middle management leeads to low employee morale in some departments. Hiring managers frequently hire from outside instead of promoting from within.

  2. Credentialing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credentialing Specialist in Phoenix, AZ (US)
    Former Employee - Credentialing Specialist in Phoenix, AZ (US)

    I worked at Magellan Health full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits good, some fun perks

    Cons

    Manager without reason, loud, condescending, no one to go to as upline management was oblivious to situation

    Advice to Management

    Listen to complaints that are repeated about managers and know that when there are multiple complaints on the same manager, that manager is hurting the company in more ways than just running off staff.

There are newer employer reviews for Magellan Health
There are newer employer reviews for Magellan Health

See Most Recent

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