NCO
2.8 of 5 53 reviews
www.ncogroup.com Horsham, PA

53 Employee Reviews (View Most Recent)

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1 person found this helpful  

Advisor IOS devices

Advisor (Current Employee)
Mendota Heights, MN (US)

I have been working at NCO full-time for less than a year

ProsCasual, friendly environment. 5 week training period with last two weeks being "nesting" on the floor.

ConsThey listen in on your calls and you don't always know when they are listening. You have to pass the tests, or else they listen in twice the next week. They are encouraging, but it is stressful cuz you have to work.

Advice to Senior ManagementGive us time to learn while we are on the floor. There is hardly ever any time to practice with the devices and ask questions about challenging calls.

No, I would not recommend this company to a friend

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1 person found this helpful  

manager

Assistant Manager (Former Employee)
Lockport, NY (US)

I worked at NCO full-time for more than 10 years


Pros: great people to work with Cons: bad bosses who know nothing Advice to Senior Management: fire al No, I would not recommend this company to a friend More

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2 people found this helpful  

NCO High School

Customer Operations Supervisor (Former Employee)
Greensboro, NC (US)

I worked at NCO full-time for more than 8 years


Pros: Excellent Medical & Health Benefits Package for Exempt Staff. Tenured Customer… Cons: Exempt Staff Receive "Hourly" Pay but are Not Eligible to be paid… Advice to Senior Management: Familiarity with Day to Day Jobs of Customer Service Reps.… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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