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5 people found this helpful  

Pays well for a temp job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative II in Hillsboro, OR (US)
Current Employee - Customer Service Representative II in Hillsboro, OR (US)

I have been working at Netflix

Pros

Pays well for a CSR job.
Is full time immediately.
Two week training adequately prepares you for position.
Nice break area with complementary tea, coffee, fruit.
No dress code. Wear whatever you're comfy in.
Friendly co-workers.
Pleasant work space- comfortable desks, chairs, clean appearance.
Breaks are CSR responsibility. You have a schedule, but you decide whether it's best to go on break or take one more call.
On extremely high call volume days (i.e. server crashes, etc.) managers show appreciation by coming around with a cart of beverages and snacks to keep you going.

Cons

While you are placed on teams to help you deal with any obscure technical issues that may arise, the teams aren't very supportive or responsive. They love to BS in the chatroom, but when someone asks a real question suddenly it seems like no one is home. On the rare occasions when you do have an escalated call that you can not resolve, supervisors avoid your messages in order to avoid dealing with the dissatisfied customer.

There is very little positive feedback. On days when I did everything correctly - 0% customer dissatisfaction (by survey response), low handle times, etc., the supervisor never said a word. The moment you have a long call that pushes your time up, they call you on it. Regarding any such poor performance: it was very common for embarrassment tactics to be used in response instead of constructive criticism.

Advice to ManagementAdvice

Find better ways to recognize your good employees. It's disheartening to continually get good stats and never get a pat on the back. The silly workplace contests are nice, but the employees recognize them for what they are.

Get a better system in place for checking in on your supervisors, or a report system. It's frustrating to see your supe getting away with playing games on facebook while you're working like mad.

Doesn't Recommend
Approves of CEO

412 Other Employee Reviews for Netflix (View Most Recent)

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  1. 8 people found this helpful  

    The marketing and PR team is lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)

    I worked at Netflix

    Pros

    The engineers are the smartest most capable bunch I have worked with in my career.

    Cons

    The executives have no clue how to run the company. Their success is based on luck and they are proud to repeat the same mistakes over and over again.

    Advice to ManagementAdvice

    Get a new marketing and PR team.

    Disapproves of CEO
  2. 2 people found this helpful  

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Gatos, CA (US)
    Current Employee - Anonymous Employee in Los Gatos, CA (US)

    I have been working at Netflix

    Pros

    Excellent co-workers and leadership. Culture of freedom and responsibility is taken seriously and results in an productive and mature working environment.

    Cons

    The culture leads to a necessity to communicate. Folks who do not want to communicate honestly will falter. It also critical to take initiative. Those with a lack of initiative will struggle.

    Advice to ManagementAdvice

    Continue to reward results and creativity. The culture works by having the right people at the company. Keep it up!

    Recommends
    Approves of CEO
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